Hotel question - 1343086
Анастасия
Турист
11.02.202608:09
Анастасия
Tyumen
Турист
Добрый день. Я так понимаю руководство отеля даже сюда не заходит. Да действительно отель прекрасно расположен, но сервис просто отвратительный. Обо всем нужно просить по 15 раз, отдых превратился в беготню на рецепшн, у наших знакомых не работает дверь, они просто 5 дней уже заходят через окно, администратор кормит завтраками. Чего не коснись, полный ингнор. Подскажите, у вас вообще работает служба сервиса? Есть понятие клиентоориентированности? Судя по всем нет, в номерах вековая грязь.
Answers to the question - 1
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Representative Russian-Speaking
Sharjah
Отельер
10:28 27.02.26
Dear Valued Guest,
Greetings from Marbella Resort!
Thank you for sharing your honest feedback. We are truly sorry to read about your experience and the frustration you have described.
Please accept our sincere apologies for the service shortcomings you encountered. Having to repeatedly request assistance, constantly visit reception, and especially the situation with your friends door not functioning properly for several days is absolutely unacceptable. This does not reflect our service standards or the level of hospitality we aim to provide.
We would also like to apologize for the condition of the rooms and for any lack of cleanliness you experienced. This is certainly not the impression we want our guests to have.
Please be assured that we do have a service and maintenance department, as well as management oversight, and your comments have been escalated for immediate action.
Thank you for staying with us and we welcome you again to Marbella Resort.
Kind regards,
Kentis Onyatch,
Group Sales Coordinator
Greetings from Marbella Resort!
Thank you for sharing your honest feedback. We are truly sorry to read about your experience and the frustration you have described.
Please accept our sincere apologies for the service shortcomings you encountered. Having to repeatedly request assistance, constantly visit reception, and especially the situation with your friends door not functioning properly for several days is absolutely unacceptable. This does not reflect our service standards or the level of hospitality we aim to provide.
We would also like to apologize for the condition of the rooms and for any lack of cleanliness you experienced. This is certainly not the impression we want our guests to have.
Please be assured that we do have a service and maintenance department, as well as management oversight, and your comments have been escalated for immediate action.
Thank you for staying with us and we welcome you again to Marbella Resort.
Kind regards,
Kentis Onyatch,
Group Sales Coordinator
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