Good day. Colleagues, our tourists SHEVCHUK YURIY and KULISH KATERYNA were checked into a hotel of your chain Elamir Grand Lukullus Hotel (ex.Botanik Grand Lukullus) 4*. Is it possible to move them to the Elamir Resort Hotel (ex.Botanik Hotel Kemer) 4 *. Tourists write a complaint. They send a photo of an empty restaurant, the main complaint is that there is simply no food in the restaurant. Thank. We ask you to be very helpful in resolving the conflict situation.