Dear collegs! Warm greetings from Ukraine!
My name is Irina Bondar, I am sales director and owner travel agency TimeToGo. We booked your hotel by anex tour for our vip clients (Shumakov Yurii). Its repeats clients from Hilton hotels of the world.
Dates: 30.11-11.12,
We speak with the guest, and they ask us to change the hotel because they want to visit casino, but at your hotel it closed. Its very important to our clients. And when we book it we can not find any information that casino closed.
But anex your told that of we change the hotel you make penalty.
We very ask you to help us and cancel their reservation without penalty from 3.12 and we will book hard rock punta Cana, because in this hotel casino open.
We will waiting your reply as soon as possible

Best regards
Irina