Hello! My tourists arrived to your hotel today (natalie tour), their room is at the basement floor, old and dirty. They were waiting at the reception till evening, no-one even didn't tell them where can they leave their luggage to go to eat. Room wasn't ready. They paid for a safe box, it didn't work. They are our vip clients! Please, solve this problem promptly! I can send you all the tourists info to your e-mail. svetlana_py@mail.ru Megapolus
In two weeks there is one more group of my tourists will come to your hotel, and I'm thinking about changing a hotel for them.