Question to the hotel representative! On July 21, I asked a question in connection with the fact that after booking a tour for September there began to appear negative reviews ..... especially on the cleanliness of the hotel. So far, no response from the hotel has been received. Accordingly, we can conclude that the recent reviews that the hotel staff do not care about the guests are true and it's better to change the hotel while there is an opportunity? Convincingly ask to response