Hello! My tourists - ILIN OLEG, ILINA LILIIA, ILIN IVAN - are staying in your hotel in a Superior room. Their room has a pool access, and It's too noisy. They asked for a less noisy room, but got a refuse. They are your regular guests! Last time they had the same situation and they hoped it would be different this time.
Please, provide them a quiet room! And they'll come to your hotel again.