Good afternoon! We stayed at your hotel 4 times a year. On our last visit (from July 28 to August 4) we weren't even sent a fruit basket, and we didn't receive any privileges as regular customers. Can you please tell me if there is some kind of loyalty system? And the second question, where can I get information on the suites? The ones with a private pool. I looked in different booking systems, for different dates, and on the hotel's website, and they aren't there.