The hotel "Villarest" in Dilijan is located among the forests and is a modern building with all necessary facilities. The guys /waiters/ were very welcoming, ready to help and fed up with the senior poor management. But positive part can be limited only with this.

The receptionist and the manager /both women/are far from being professionals and carry on everything except for their own responsibilities: like making compliments to each other, coffee drinking, ignoring guests any requests, mixing the rooms and which room should have additional bed according to the payments, waling in the hotel barefooted. The lamps were out of order /even after being informed weren't changed/, no room service at all /the guest should go, ask, send the staff an "invitation" in order to have clean towels and room after askng and calling at least twice/. No fixed swimming-pool and the moble one is dirty/even if the water is changed it takes about 4 days/.

Really, if the owner of this hotel takes care of his financial means please recruit experienced and skilled staff /at least having moral, ethicfeatures not to ignore guests and walk barefooted/.