Vacation as a couple in
January 2018
- Do not recommend the hotel
01.01.18 - 06.01.18
1.7
2 accommodation
1 service
2 food
Complaint - does not affect the rating
Dissatisfaction of staying at the hotel and the service level
I am absolutely dissatisfied with the staying at the "Tropical Princess" Hotel. The rain poured our clothes in the hotel's room No5127 the first day we stayed in.The buthtub was dirty, the handgrips were broken and the paint was peeled of the door. My wife was poisoned with the food on the beach party on Dec.31. We also left the new year party at the "Shanghai" restaurant because of the low level of service and of a bad quality of food. My complaints were ignored by the staff. The staff is too lazy.My claim in a written form was ignored by Mr.Frederico Espinal, the Head Manager of the hotel, nobody answered to my call +18096877788, i.e. I was not connected to Mr Espinal to speak to. Spoiled vacation at that hotel. Lost health. Wasted time and money.
Rules and regulations
the top of the sink burnt with cigarettes
Rules and regulations
Hair in the bathtub
View from the room
Peeled off paint
View from the room
Broken handgrips
Stinger voted hotel services
3.8 Services and maintenance quality
— Suitable for a holiday
— Beach
— Children services
— Location convenience
— Rooms
2.5 Hotel infrastructure
Advantages
the weather
the territory with wild animals
electric cars drove frequently
Disadvantages
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Added
09.01.18
19:50
(762 characters in the review)
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