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Vacation as a With friends in August 2021
29.08.21 - 30.08.21
- Do not recommend the hotel
1
  • 1 accommodation
  • 1 service
  • room only
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Не влияет на рейтинг отеля

Just awful

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Booked a room in this "hotel" via booking.com and texted to owner that I was gonna check-in at 7 a.m. and check out at midday (the same day). "No problem" - answered the owner.

When we arrived at the hotel at 8 a.m. we met only administrator (there's no reception in this hotel). According to his appearance that guy just woke up. The only english word that he knew was "ok". "We have a reservation of a double room" - "ok". "How can we check in" - "ok"...

Then this guy gave us his mobile phone to speak to his cousin (the owner of the hotel). The owner told us that there are no free rooms in the hotel ("national holidays" - he explained, but why had he confirmed our early check in? nobody knows).

After 15 minutes (!) talk (the owner is also not really strong in English), the administrator took us to another apartment - 10 minutes walking from the hotel. No one apologized and no one helped us with our luggage.

When we arrived at that apartment the administrator said "cash" (wow! he knows even 2 English words). And once again - phone call to the owner, who was trying to explain that we shall pay BOTH for the hotel AND that new apartment (by the way, that new apartment reception doesn't accept cards - only cash).

So we just had to leave this apartment and to spent our time in a cafe waiting for our flight.

P. S. if you finally have read this review and still want to book a room this hotel, please, pay attention to the fact that this hotel doesn't have a reception, stuff doesn't know English and while entering the hotel you have to climb up extremely high staircase (there is no elevator on the ground floor). For people with heavy luggage or baby carriage it would be a really hard challenge.

  • stuff
  • reception
Added 30.08.2021 17:16 1 722 characters in the review
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Igor
Russia
Saint Petersburg
Проверенный аккаунт
Tourist
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