Vacation as a With family in
September 2023
- Recommend this hotel
08.09.23 - 18.09.23
4.5
5 accommodation
4 service
room only
Correct review - affects rating
The Blue Beach Tower The Walk JBR
In September 2023, our family stayed at The Blue Beach Tower The Walk JBR, Dubai for a vacation. We were accommodated in an apartment of 240 m2, which in our opinion was just wonderful. We each had our own room with an en-suite bathroom, while the windows of the apartments had a magnificent view of the bay. The air conditioning in the apartments was also excellent. We especially want to mention the high-speed elevators, which also had a wonderful view of the city. The staff at the pool and at the entrance to the hotel are very responsive and attentive, which was manifested in their independent initiative to help or prompt in case of difficulties. The kitchen in the apartment is equipped with everything necessary for cooking, however, special vacuum-packed capsules were needed for the capsule coffee machine, which are not available in the hotel, and even more so no supermarkets, but it's not terrible since there is an Italian restaurant next to the hotel, they make great coffee there. Beach towels are provided free of charge. The walk to the beach took 5 minutes. The location of The Blue Beach Tower The Walk JBR is perfect. During our stay at the hotel, we should have had vivid impressions and positive emotions in view of the above, but by the end of our stay, namely after returning to the room on 17.09.23 at about 11.00, we found a cleaned room and the loss of a bag with purchases after shopping, the loss of a small amount of money from a beach bag (gold, watches, cash were kept in a safe, and therefore they were not touched). We did not call the police, because we decided that the hotel security department would solve this simple issue, because apart from the cleaning staff, no one entered the apartment in our absence, so we turned to the hotel staff, and they, in turn, referred the problem to the hotel security department. As a result, this problem, unfortunately, hung and remained between the reception staff and the hotel security department. That's how we faced the indifference of the staff and the unwillingness to understand the situation. Perhaps if the general manager of the hotel had been aware of the current problems in his hotel, the attitude of the staff would have been completely different to the guests.
P.S. We still believe that these are great, spacious, clean apartments with a magnificent view and everything necessary for a vacation.
Folomeev Dmitrii voted hotel services
— Services and maintenance quality
5.0 Suitable for a holiday
— Children services
5.0 Location convenience
4.5 Rooms
— Hotel infrastructure
Added
23.09.23
11:01
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