за последние 30 дней
Слишком большая территория и несбалансированная инфраструктура
Заезд и размещение: тихий ужас, при заезде засунули в самый дальний номер самого дальнего блока с видом на забор. При наличии опции только за $25 переселиться в самый дальний номер "почти" самого дальнего блока (спойлер - номер гораздо хуже по обустройству и с видом на другой забор). Каждый день освобождались номера, но "номеров свободных нет - приходите завтра". Гест релейшн пофиг чуть более чем полностью, представителю туроператора чуть менее пофиг, но это невилируется гест релейшн и ресепшеном.
Территория отеля большая, ухоженная, много зелени. Но эта же большая территория идет в данном случае как недостаток, потому-что вся инфраструктура выстроена по центральной линии от главного здания до пирса, ресторан собственно в главном здании, и пешком до него из дальних блоков идти 5 минут. В лагунах есть по бару, но на этом все: остальное все - по центральной линии.
Питание в ресторане разнообразное, готовят вкусно. Из минусов - не занятые места приходится искать чуть ли не всегда, но и "стоя" есть не приходилось. Для жаворонков - кофе в лобби-баре до 10 утра за отдельную плату (а нормальный кофе делают только в барах).
Мебель и сантехника в номерах уставшие, wifi в дальних корпусах не ловит (Etisalat тоже не ловит). ТВ для галочки в номерах.
Анимация есть, есть теннисный корт и тренажерка.
Детская анимация для галочки, на неё особо не рассчитывайте, что она хоть на пару часов сможет занять ребенка.
За территорией отеля в шаговой доступности смотреть особо не чего, но зато есть магазин с фикс-прайсом на одежду и сувениры дешевле, чем в променадных киосках возле отеля.
P. S. Отзывы с оценками здесь сильно завышены и это вводит в заблуждение. Отель здесь как 3* - и как 3* он более чем хорош, питание даже на 4* тянет. Но за тот ценник, в который обошлась путевка можно было бы (и наверное нужно было) выбрать бюджетную 5*.
Оценка сервисов отеля автором
Advantages
Disadvantages
автору
Thank you !
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Комментарии к отзыву (2)
Normally, we thank the guests that they have taken the time to tell other people about the experiences during their stay in our Arabia Azur Resort, because we always understand constructive criticism as an incentive to improve our service and maximize the satisfaction of our guests.
But we think your comments are not really constructive for our hotel and we just find no words to express our deep disappointment.
Most of our guests are very satisfied with the hotel and have no reason to complain. However, we also know that we cannot satisfy every guest, but our entire team is doing every day their very best to deliver the best service for our international clientele.
Your comment that your room was the furthest block away from the main building lets us come to the conclusion that your reservation was for an economy room, which are all located on the left and right side of the hotel territory with garden view.
Nevertheless, we kindly ask you to accept our deepest apologies for any poor service you might have experienced; but if you would have informed any of our managers on the spot about such behaviour, our management could have acted accordingly right away not to let something like this happen again to one of our respected guests.
This is definitely not up to our standard and we do not tolerate such manners towards our guests at any time!
But we also do not want to forget your positive comments about our food and that you were satisfied with our gastronomy. We will pass this on to our kitchen staff, as they do their best every day to offer our guests a variety of different buffets throughout the day.
Since it is not always easy to satisfy all the tastes of our international audience, we are particularly pleased with this praise, as it is also a great inspiration for our chef and his team.
We are really disappointed that you see your stay in our hotel so pessimistic, but we’re also convinced that we could have fulfilled your expectations, if you would have told your criticisms to our management whilst your stay.
Nevertheless we wish you and your family all the best for your future, stay healthy and remain with best regards,
Arabia Azur Management
Thank you for your response and attention to my comments regarding my stay at your hotel. I would like to clarify that my criticism is constructive, as the issues described objectively exist and may be noticed by other guests who encounter similar situations. These are not subjective perceptions but real shortcomings that impact the overall experience.
Regarding the room location: on the booking website through which I reserved my room, only two options were offered—standard and junior suite. There was no information about an economy class or its location on the outskirts of the property, which could have influenced my choice.
As for the missed opportunities to address the issues: over the course of three days, I repeatedly raised these concerns at the reception, spoke twice with the guest relations team, and even tried to involve the tour operator’s guide. Unfortunately, no effective measures were taken. Thus, I agree that this was indeed a missed opportunity, but regrettably, on the part of the hotel staff, not the guests.
Thank you for your feedback and for acknowledging my positive comments about the gastronomy, which I genuinely appreciated. However, I sincerely regret that during my stay, the issues remained unresolved despite my repeated attempts to seek assistance.
Sincerely,
Alexander
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