Everything was fine until my glasses were stolen — expensive, branded ones. Because of this, despite some positives, I cannot recommend this hotel. It’s simply not safe.

Here’s what happened. One day, I suddenly couldn’t find my glasses before going for a walk. They were nowhere to be found — I searched the entire room, even lifted the bed. I tried to recall my steps: around noon, I met with my tour guide, and the glasses were definitely on me. After that, I went to the bar and then returned to the room. My wife and I soon left again to exchange money at the reception, as we were planning to walk to the A101 store outside the hotel. When we came back to grab our things and change clothes, the room had already been cleaned. Before leaving, I just remembered about the glasses, tried to find them and realized that they were missing. I went for the walk without them.

When we returned from store, I went straight to the reception and reported the loss. I asked if they could check the security cameras to trace what had happened. They assured me they’d do their best and sent me to Guest Relations. I suggested checking the camera footage to trace my route — maybe I dropped them somewhere or left them unattended. They told me it was impossible because there were “no cameras” in the area of our rooms — for “privacy reasons.” But what about safety? Our room was located outside the main hotel area. How can the absence of cameras be considered secure?

I then asked them to check my route on the main territory, but they said that was also impossible. They could only review footage from specific places and times — if I provided them exactly. Note that this hotel promotes its “innovative facial recognition system” instead of wristbands, yet they can’t even track guest movement on camera? Seriously? These two facts just don’t add up.

Anyway, I gave them the exact time I visited the bar so they could confirm I was wearing my glasses then. My theory was simple: if I still had them in the bar, they must have been stolen from the room; if I didn’t, I might have left them there. The footage showed me leaving the bar wearing the glasses. That means I returned to my room with them and didn’t stop anywhere along the way. So the last known location of the glasses was clearly our room. I can only conclude that they were stolen during cleaning.

What disappointed me most was the staff’s reaction — they were cold and indifferent, as if this happens all the time. They didn’t seem to care at all. It felt like they were just covering for each other. If their “innovative” camera system really existed, they could’ve easily checked the footage from the bar to the room. Even if the cameras showed that I accidentally dropped the glasses outside, I would’ve accepted my mistake and apologized. But the only logical explanation left is theft.

It’s sad to see that the hotel’s management doesn’t care about its reputation. When I told my guide about it, he reacted calmly — almost too calmly — and even gave me step-by-step advice on how to call the carabinieri. He said that usually makes the staff take things more seriously. So apparently, this isn’t the first time it’s happened.

Staying at this hotel feels unsafe. The staff’s attitude toward guests is terrible — you’re just a number with a wallet to them.

Sure, the hotel has its pros. But after what happened, none of them matter. There are plenty of better options in Turkey. I do not recommend this hotel