Dear Guest,

Thank you for taking the time to share your feedback. We are truly sorry to know that your arrival experience did not meet your expectations, especially as your stay coincided with your birthday. We understand how important such occasions are, and we regret that your first impression was disappointing.

Regarding the early check-in, kindly note that the internationally recognized standard check-in time for hotels is 14:00 hrs. As your arrival was at approximately 5:30 a.m., this was several hours before the standard check-in time. Early check-in is always subject to room availability and may incur an additional charge, as rooms must be available and prepared well in advance of the official check-in time. Our team nevertheless made every effort to accommodate you at the earliest opportunity while ensuring that the room met our quality standards.

As an adults-only hotel (16+), our property welcomes guests of all adult age groups, and the age profile naturally varies throughout the year depending on bookings and travel seasons.

Your comments regarding the entertainment program have been shared with the relevant team for review, as we are continuously working to enhance our guests' experience.

We appreciate your feedback, as it helps us improve our services.

We hope to have the opportunity to welcome you again in the future and provide you with a much more enjoyable stay.

Best Regards,

HOSSAM MOHAMED
Hotel Manager