I am currently staying at Jaz Neo Sharks Bay, and after reading the latest reviews about the hotel, the food, the cleanliness of the rooms, and especially the animation team, I felt that I had to share my own experience.

My husband and I have been to Sharm El Sheikh many times before, and I would like to express my deepest gratitude to the entire hotel team. We have already chosen this hotel for our next holiday, and this time we will be coming with our children. ❤️

Honestly, although this is a 4-star hotel, in my opinion it offers much more than some 5-star hotels we have experienced.

Now I would like to address the latest reviews from the group from the UK.

1. What was written is simply not true and, in my personal experience, is completely made up.

2. The animation team — Rita, Sina and Amir — are absolutely wonderful. They are friendly, helpful, cheerful and always smiling. Every moment with them is simply an incredible pleasure. ❤️❤️❤️

As for the comment about the constant music around the pool — if that is normal for your group, that is fine, but for us, people who come here tired from work and want to relax, the atmosphere and entertainment around the pool are part of enjoying our holiday.

3. What does it matter whether the laptop is old or new? If you are so bothered by it, they certainly wouldn’t mind if you bought them a new one as a gift. 🤣

Honestly, it is simply shameful to focus on things like this, especially when they even created a karaoke evening for you.

4. The food is wonderful and very suitable for everyone.

5. A huge thank you to the Head Chef, who makes sure that everything is very well organized and delicious. Every time, he personally comes to the guests, approaches them and communicates with them. 👏👏👏🙏🙏🙏👌👌👌

6. If you wanted personalized food, you could simply have approached the Head Chef and asked him. I am a million percent sure that he would never have refused and would have sincerely arranged it for you.

7. There is also suitable food for children throughout the entire day.

8. The entire hotel area is always clean. I personally saw the staff cleaning every corner of the hotel even at 7:00 in the morning. The rooms also have everything you need for a comfortable stay.

9. And now something I personally witnessed and heard several times.

I repeatedly heard some members of your group speaking very loudly near the pool and even after the show, while going upstairs to continue their conversations, using extremely bad and offensive language.

I also heard the way you were speaking about members of the animation team, especially the very vulgar and inappropriate comments made about Sina.

Did you not think that besides yourselves, there were also women and children around you?

Honestly, this was simply shameful.

10. To the animation team — you are wonderful! ❤️❤️❤️

People genuinely love you. We spoke with guests from different nationalities during our stay and heard their real opinions about you and the team. And they were overwhelmingly positive. 🥰🥰🥰❤️❤️❤️

You are friendly, helpful, cheerful and always ready to make guests enjoy their holiday.

❤️ A special thank you to everyone:

To the Head Chef:

A huge thank you to you! Everything is super delicious! 👏👏👏🙏🙏🙏👌👌👌

To the Reception team:

Thank you for providing us with our room quickly and for explaining every detail and rule clearly.

To Mr. Sharky:

Thank you for organizing our amazing diving experience with Coral Diving Club. It was truly unforgettable. 🤿🐠❤️

To Islam:

Thank you for organizing comfortable and convenient taxis for us. When it comes to transportation, you are number one! ❤️

A very special thank you to Mr. Ashraf for his kindness and help.

And finally, to the entire team of Jaz Neo Sharks Bay:

Thank you for making our holiday so wonderful.

We are not only enjoying our stay — we have already chosen this hotel for our next holiday, and next time we are coming with our children. ❤️🌴

Definitely, we will be back with our children!

With love and respect,

Heghine (Helen) & Akram ❤️