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за последние 30 дней
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Vacation as a With friends in August 2026
18.08.26 - 23.08.26
- Do not recommend the hotel
2.3
  • 3 accommodation
  • 1 service
  • 3 food
Mini-reviews
Doesn't affect the hotel's rating

Rude staff, especially the Russian-speaking staff.

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Today, August 23, 2026, we decided to explore the grounds of Mars Al Arab Hotel, as we are staying at a nearby hotel\. We wanted to take some photos and enjoy the beautiful surroundings\. Because of the extreme heat, we also decided to cool off in the pool for a short time\.

To our great surprise, the hotel staff immediately approached us and, in a very rude manner, demanded that we leave the property or pay to use the pool\.

We have never experienced such an unwelcoming attitude from hotel staff before\. The rules could have been explained politely, but instead, we were treated very rudely\.

The pool itself is quite small, and overall, we were extremely disappointed with the hotel, especially because of the staff’s attitude\.

It is also surprising to see how quiet and empty many hotels are at the moment\. In such circumstances, you would expect the staff to be more welcoming and friendly toward visitors\. A little kindness and hospitality can make a big difference\.

Unfortunately, after this experience, we have absolutely no desire to return to this hotel or recommend it to anyone\.

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Added: 23.08.2026 12:43
Статус отзыва: Mini-reviews - Doesn't affect the hotel's rating 1 121 characters in the review
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Dina
Russia
Moscow
Проверенный аккаунт
Турист
Sign up: 16.05.2019
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