09:26 01.10.18
Добрый день.03.10.18 у моего мужа день рождения, в этот день мы будем гостить в вашем отеле. Подскажите, именинникам политикой отеля предусмотрен какой-либо комплемент?
09:39 01.10.18
Dear Mrs. Olga,
Thank you for contacting us and for choosing our resort for your holidays.
We do have indeed a complimentary offer for our guests that are celebrating their birthdays. Please inform the Reception 1 day before where you would like to have the birthday cake and when (for ex. in the restaurant, beach taverna or your room).
If you have any other questions please do not hesitate to contact us.
Have a safe trip to Crete and we are looking forward to meeting you.
Warm regards,
Andreea Irimia
Guest Relations
Dessole Dolphin Bay Resort
18:55 30.09.18
Добрый вечер. Вопрос, мы прилетаем в отель рано утром, скажите мы сможем пользоваться услугами отеля, такими как завтрак, сможем получить пляжные полотенцами или только после заселения в отель (12.00-13.00). Спасибо.
19:09 30.09.18
Dear Mrs. Natalia,
From the time of your arrival in our hotel, you will be given the All Inclusive bracelets, meaning you could use all our services included, even if your room might not be ready yet. The breakfast starts at 7:00 until 10:00.
The beach towels are given at the reception through a 5 euro deposit/per towel, that is returned once you have finished with your towels or on your last day, before departure.
If you have any other questions please let us know.
Regards,
Andreea Irimia
Guest Relations
Dessole Dolphin Bay Resort
13:10 27.09.18
Добрый день! Едем в Ваш отель с 07 октября, скажите, какая приблизительно будет температура моря, бассейна. Спасибо.
16:28 27.09.18
Здравствуйте, уважаемая Наталия! Благодарим Вас за обращение. Касательно погодных условий, пожалуйста, обратитесь на метео-сайты.
С уважением, специалист сервиса Помощник Tophotels
10:38 28.09.18
Dear Mrs. Natalia,
Thank you for choosing our Hotel for your holidays.
Regarding the weather conditions we cannot give a certain answer since the forecast changes every day. However please note that the weather in Crete tends to be better than in mainland Greece (for example this morning we had some rain, and not it's sunny with 26 degrees). The temperature of the pool is around 21-23 degrees.
For more information please use our local weather site : http://www.meteo.gr/cf.cfm?city_id=23
Should you need further information please do not hesitate to contact us.
Warm regards,
Andreea Irimia
Guest Relations
Dessole Dolphin Bay Resort
21:45 19.09.18
Здравствуйте! До какого числа будет работать анимация и мини клуб?
10:06 20.09.18
Dear Mrs. Olga,
The program of animation and the miniclub will be running for sure until the 15th of October.
Should you have other questions please do not hesitate to contact us.
Warm regards,
Andreea Irimia
Guest Relations
23:00 05.09.18
Добрый вечер!отдыхали в отели 2014 году, собираемся в этом году в октябре, если у вас комплимент от отеля раннее заселение?
17:04 06.09.18
Ответ предоставлен сотрудником Службы Front Desk отеля Dessole Dolphin Bay Resort - Ms. Ekaterina: "Здравствуйте! Благодарим Вас за обращение. Любезно сообщаем Вам, что раннее заселение возможно только при наличии свободных номеров и не может быть гарантировано".
С уважением, специалист сервиса "Помощник TopHotels".
08:09 03.09.18
Спасибо за ответ. Ещё интересует, можно забронировать Chamber pot в номер?
17:47 03.09.18
Hello Mrs. Alena,
Of course we can arrange to have a kettle in the room. Please give us your full name, the dates and number of the reservation to know where to put it.
Regards,
Andreea Irimia
Guest Relations
17:20 01.09.18
Добрый день, прилетаем к вам 5 сентября с 2 детьми 6 лет и 1 год, можно забронировать коляску для ребенка на 10 дней? И горшок в номер?
11:03 02.09.18
Kalimera,
Thank you for contacting us and for choosing our hotel. We can arrange upon your arrival to have a kettle in the room. For the stroller you have to check with our front desk if there is one available, free of charge of course.
Please give us your reservation details (full names, res. number) so we could find your allocation and put a kettle in your room.
Have a safe trip to Crete,
Andreea Irimia
Guest Relations
11:39 27.08.18
Dear Ms. Andreea,
Thanks a lot for your prompt reply!
Actually, I really worried a bit after I had read many various comments and opinions about Dolphin Bay services here, on Top Hotels))). And I even sent the same letter yesterday to your booking (reservation) department's e-mail address.
But of course, I do believe, everything is gonna be perfect with my holidays over you!
Thank you very much and see you and your Team soon!
Warmest regards,
Anna.
22:17 26.08.18
Dear Ms Andreea, Dear Dessole Dolphin Bay Team, Dear Sirs,
As I already wrote here recently, we (me and my husband) would be your guests for two weeks this September, from 8th up to 22th.
Of course, we indicated some of our expectations and requests in the Booking Form to your Hotel from our Tour-Manager, but would still like to note that all here as well:
Since it's gonna be our very first (!) visit to Crete ever and to your Hotel as well, I am kindly asking you to arrange for us a kind of good, possibly renovated DBL, with bath, on the 2nd floor, main building. Would be great if you can manage the sea view accommodation for us. In some calm, not very noisy location. We would highly appreciate all the above mentioned!
We arrive very early in the morning 8th September, from Saint-Petersburg night flight.
I really hope you can do your best to carry out those our wishes!
Thank you ever so much in advance for your care!
Looking forward to spend a nice time over your beautiful place by the sea and can't wait to come over!
Warmest regards and greetings from Saint-Petersburg!
Anna, Dimitry.
11:23 27.08.18
Dear Mrs. Anna Miller,
We appreciate you checking on your reservation. As I have mentioned before, we will try our best to fulfil your requests regarding your room. Regarding the early check in, unfortunately we will not be able to confirm it since we are still at peak season and we have a lot of guests coming on early flights. We will make sure to accommodate you as soon as the room will be available.
Please rest assured that we will try our best to fulfil your wishes and make your summer holidays are an enjoyable experience.
Warm regards,
Andreea Irimia
Guest Relations
08:40 15.07.18
И еще один вопрос, прибываем в отель в 23.00, можно ли будет перекусить в это время?
09:45 16.07.18
Dear Mrs. Irina,
Usually when we have late arrivals, we prepare cold plates in the restaurant for our guests.
Warm regards,
Andreea Irimia
Guest Relations
08:34 15.07.18
Здравствуйте, собираемся в ваш отель 21.07.18, с нами маленький ребенок 3 года, есть ли возможность получить детскую коляску? и сколько стоит эта услуга?
09:43 16.07.18
Dear Mrs. Irina,
Thank you for choosing our Resort for your summer holidays. We do have baby strollers and it is possible to use them free of charge, according of course to availability.
Should you have further questions please do not hesitate to contact us.
Have a safe trip to Crete and we are looking to meeting you.
Warm regards,
Andreea Irimia
Guest Relations
17:43 14.07.18
Здравствуйте, Рассматриваем Ваш отель для отдыха в сентябре 2018 года с вариантом 4-х местного размещения с изолированной спальной комнатой. Я правильно понимаю что BUNGALOW FAMILY состоит из гостинной и отдельной спальней? Где можно увидеть фото BUNGALOW FAMILY?
09:34 16.07.18
Dear Mr. Paul,
Thank you for choosing our Resort for your summer holiday and for writting to us.
We have 2 types of bungalows: double standard bungalow and family bungalow (that are 2 connecting rooms).
You can find pictures of the bungalows on our official website http://dessolehotels.com/ru/oteli/dolphin-bay-resort/
Should you have further questions please do not hesitate to contact us.
Warm regards,
Andreea Irimia
Guest Relations
16:29 06.07.18
Dear Sirs,
I am happy to inform that I'm going to be your guest this September,from 8th till 22.
I expect to spend a nice time over you, besides it 's gonna be my very first visit to Crete! :-)
I wonder if you have any Gym/Fitness room over the hotel space?
Thank you very much in advance for your reply!
Best regards,
Anna
City of Saint-Petersburg, Russia.
09:41 08.07.18
Der Mrs. Anna Miller,
Thanl you for choosing our Resort for your summer holidays.
We do not have a gym or fitness room, however our team of animators do have fitness activities in the morning every day (aquagym, yoga, aerobics).
Should you have further questions please do not hesitate to contact us.
Have a safe trip to Crete and we are looking forward to meeting you.
Warm regards,
Andreea Irimia
Guest Relations
17:02 02.07.18
Здравствуйте! Подскажите сколько стоит доплата за ранний заезд? Приезжаем к вам в 05.00 утра ?
10:18 03.07.18
Dear Mrs. Anna,
Thank you for choosing our Resort. Please provide us with more details about your reservation : full name, reservation number, dates of your arrival. As the hotel is fully booked we cannot confirm your request from today for early check in.
We could make a note that you would like to be accommodated as soon as possible but we still need all the details of your reservation.
Warm regards,
Andreea Irimia
Guest Relations
20:17 30.06.18
Добрый вечер. На сайте написано о комплименте для постоянных гостей. Заранее писали письмо о том, что ранее посещали отель Вашей сети с указанием номера заявки. При заезде ничего в номере не было, после напоминания принесли в номер сладости и ракию. Подскажите, халат и тапочки больше в комплимент не входят? Спасибо, что удовлетворили наши пожелания про номер.
17:44 01.07.18
Dear Mrs. Kutcherenko,
I apologize for the delay and for the mix - up with the complimentary offer. I have talked with my colleagues from housekeeping and they will pass by your room to leave the amenities. Should you need anything else please let me know.
Have a great day!
Andreea Irimia
Guest Relations
06:42 22.06.18
Добрый день! Огромная просьба дать нам номер с видом на море (хороший номер), едем к Вам 12 июля. Я беременная, поэтому надеюсь, что Вы отнесётесь к нам с трепетом. Буду ждать ответ.
06:29 22.06.18
Добрый день! Как стать vip гостем?
11:16 20.06.18
Добрый день! Ещё один вопрос у вас тапочки и халаты выдаются?
21:48 21.06.18
Dear Mrs. Alena Dolbnya,
Thank you for choosing our Resort for your summer holidays. Regarding your request about the room, we are more than happy to confirm it. Concerning the slippers and robes, these amenities are offered either to our Repeater Guests, Honeymooners ( with proof of marriage certificate) or VIP guests.
Should you have further questions please do not hesitate to contact us. Have a safe trip to Crete and we are looking forward to meeting you.
Warm regards,
Andreea Irimia
Guest Relations
09:15 06.06.18
Andreea Irimia добрый день!!! Подскажите пожалуйста, у вас в отеле аниматором работает девочка Александра, можно узнать её номер телефона, или ее Инстаграм. Мы у вас пару дней назад были, и наши дети полюбили Александру, хотели ей фотографии отправить, заранее спасибо большое) написать можно по адресу obyshanna@yandex.ru
11:32 06.06.18
Dear Mrs. Anna ,
Thank you for contacting us. I will make sure Sasha (Alexandra) will receive your e-mail address so you could exchange further info.
Warm regards,
Andreea Irimia
Guest Relations
11:04 31.05.18
Добрый день, 09.06 в Ваш отель приезжают туристы
BRYHYNETS SVITLANA 11.03.71 FB 711054 05.08.2025
KOVALCHUK IHOR 09.07.83 FK 165130 28.11.27
KOVALCHUK IRYNA 20.01.9 1 FB 790127 07.09.25
KOVALCHUK LUKIAN 22.03.17 FH 427023 10.08.21
есть ли возможность предоставить Babycot для инфанта?
13:15 31.05.18
Dear Mrs. Irina Burun,
Thank you for contacting us. We would be more than happy to provide to the above guest a baby cot in their room.
Should you have oher requests or questions please do not hesitate to contact us.
Warm regards,
Andreea Irimia
Guest Relations
13:19 31.05.18
спасибо за оперативный ответ) еще подскажите есть ли в ресторане микроволновка , блендер и какое есть меняю для деток?
21:11 04.06.18
Dear Mrs. Burun,
We do have a blender and a microwave in the restaurant, and it is available to our guests during eating hours. For the kid's menu our guests can arrange directly with our Chef if they need something special.
Warm Regards,
Andreea Irimia
Guest Relations
