HOTEL PROFILE MANAGEMENT
In order to gain access and editing rights to your hotel profile, you must log into your account and send us an accreditation request . After we process your request you will be able to manage your hotel’s page and present your business in the best light. Tophotels provides you tools to display your hotel in details - make sure to use them!
Adding your hotel on TopHotels is the first important step of promotion. However, if you want to have bigger and steadier results - you have to work on your hotel profile regularly. Complete the information, update it regularly, interact with your audience and you’ll soon see a result.ADDING THE HOTEL'S DESCRIPTION
Start by adding the most important information, such as address, website, phone number and other contact information. After that, complete the remaining description - make sure that the information you add is relevant and truthful.
The “Hotel description” section is perfect for sharing information about your hotel: here you can describe the location, room types, infrastructure, services, check-in & check-out policy, hotel concept… and much more!
Make sure to point out the nuances of your hotel’s concept - for example, guests would like to know if your hotel is pet-friendly and wheelchair-accessible, whether the hotel’s restaurants cater to guests with dietary restrictions etc. If your hotel has unique features and outstanding selling points - highlight these too.
After the textual description is ready, take care of the visual aspect. The “Photo and video” section allows you to demonstrate the hotel rooms, infrastructure, restaurants and even the hotel’s team.
Complete information that goes with high-quality pictures increases chances of website users getting interested in your hotel and turning into potential guests.
Everything you add into your hotel profile must be truthful and up-to-date. Make sure to update the information whenever something changes.TOPHOTELS INSTRUMENT FOR MANAGING THE HOTEL PROFILE
- Inform your guests about latest news and special offers The “Hotelier’s publication” section allows you to share special offers and announce new events. All your posts will be shared among your hotel’s followers via Email sendout.
- Answer the guests' latest questions The “Questions about the hotel” section allows Tophotels users to request additional information about the hotel and clarify various important moments. Any user who leaves a question in your hotel profile is already considering visiting it - make sure to be friendly and process their question as quickly as possible.
- Create a Loyalty program Create a reward system for different actions (such as leaving detailed reviews) to attract a group of loyal subscribers and increase your hotel’s rating.
- Process the feedback from your guests Don’t ignore the incoming feedback: comment on negative ones, pay attention to neutral ones and thank guests who write positive ones.