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Уважаемый гость! Благодарим вас за то, что поделились своим отзывом. Мы рады, что вы отметили красоту моря, однако сожалеем, что другие аспекты вашего пребывания не оправдали ожиданий. Ваши замечания относительно чистоты в ресторане, состояния столов и посуды, наличия столовых приборов, качества питания и обслуживания в барах и ресторане требуют внимания. Особенно серьёзно мы относимся к вашему сообщению о грызунах в обеденной зоне, поскольку соблюдение санитарных норм является одним из важнейших приоритетов отеля. Эта информация будет передана ответственным подразделениям для проверки и принятия необходимых мер. Мы также приняли к сведению ваш комментарий относительно предоставления воды после сдачи номера. Нам важно, чтобы правила обслуживания были понятны гостям и применялись последовательно. Благодарим вас за обратную связь. Она помогает нам выявлять проблемные вопросы и работать над улучшением качества обслуживания. С уважением, Администрация отеля

Dear Daria, Thank you for your positive feedback and excellent ratings. We truly appreciate your kind words and are pleased to know you enjoyed your stay. We look forward to welcoming you back again. Kind regards, Hotel Management

Dear Elena, Thank you for taking the time to share such detailed feedback following your stay with us. We appreciate that you highlighted both the positive and negative aspects of your experience, as this gives our team valuable insight. We are pleased to hear that you were satisfied with your Diamond room, the beach, the sandy sea entrance, the cleanliness and maintenance of the beach, as well as the availability of sun loungers. We are also glad that you noticed positive changes in the dining options and entertainment programme during your stay. At the same time, we have taken note of your comments regarding the variety and organization of the buffet, queues, beach food service, hygiene, and the behaviour of some guests. These points have been forwarded to the relevant departments and management for review and appropriate follow-up. We continuously work on improving our services and guest experience, and feedback such as yours helps us identify areas that require further attention. Thank you once again for sharing your experience. We wish you and your family pleasant future holidays. Kind regards, Hotel Management

Dear Olga, Thank you for taking the time to share such detailed feedback following your stay. We have noted your comments regarding the condition of the bed linen and towels, beach loungers, cleanliness of the dining area and public spaces, food quality, and the general condition of the property. Your observations have been forwarded to the relevant departments for review and necessary follow-up. We are pleased that you appreciated our beach, including the coral and marine life. We also appreciate your specific suggestions, as detailed feedback helps us identify areas requiring greater attention. We hope that, should you visit us again in the future, you will notice improvements in the areas you highlighted. Warm regards, Hotel Management

Dear Guest, Thank you for taking the time to share such a detailed and balanced review of your family holiday with us. We are very pleased to hear that you enjoyed our beautiful sea, sandy and gently sloping entrance, the pools, and especially the water park, which your children enjoyed. We also appreciate your kind words about our beach team, housekeeping, and the prompt assistance from reception when you reported any issues in your room. At the same time, we are truly sorry that several aspects of your stay caused disappointment. We have carefully noted your concerns regarding the availability and condition of sun loungers and beach towels, the cleanliness and organisation of the restaurant, tableware and food service, beverages, bed linen, and the noise from the evening entertainment. Your comments have been shared with the relevant departments and management team for detailed review and follow-up. We particularly regret that the restaurant environment and evening noise affected your overall impression of the hotel. We understand that guests have different preferences and schedules, and these observations are important for us when reviewing how our facilities and entertainment are managed. Thank you again for your honest and constructive feedback. We appreciate both the positive points you highlighted and the areas where you feel improvement is needed. Warm regards, Hotel Management

Dear Guest, Thank you for taking the time to share such detailed feedback. We are truly sorry that your two-day stay did not meet your expectations, especially as you had previously enjoyed your experience with us. We have carefully noted your concerns regarding the room condition, bed linen and towels, bathroom facilities, lighting, hotel cleanliness, pools, beach facilities, food availability and quality, restaurant service, drinks, and entertainment programme. Your comments have been shared with the relevant departments and management team for detailed review and follow-up. We regret that the condition and service you experienced during this stay left you so disappointed. We appreciate your detailed observations, as they help us identify areas that require attention and improvement. Kind regards, Hotel Management

Dear Guests, Thank you very much for sharing such a detailed and heartfelt review. We are especially happy to hear that, after visiting us many times over the years, you continue to choose our hotel for its beautiful beach, sandy sea entrance, and clean waters. It means a lot to us to know that you felt improvements in the food, service, and overall attitude during your stay. We are also delighted that you enjoyed the variety of fresh products, local pastries, and especially our rice and street treats. Thank you as well for your kind words about our team. Knowing that you noticed the effort of everyone — from management to housekeeping — is truly appreciated. Thank you for choosing us once again and for seeing the value in what we offer. We look forward to welcoming you back for your next Egyptian holiday! Warm regards, Hotel Management

Dear Guest, Thank you for taking the time to share your detailed feedback. We are sorry to hear that your stay did not meet your expectations. We are pleased that you enjoyed our beach and sea, and that you found our staff friendly and welcoming. We have carefully noted your concerns regarding the restaurant queues, availability of drinks, animation programme, and overall guest experience. Your feedback has been shared with the relevant departments and management team for review and follow-up. We regret that your holiday left you disappointed and appreciate you bringing these matters to our attention. Kind regards, Hotel Management

Dear Guest, Thank you for taking the time to share such detailed feedback. We are sorry to hear that your overall experience did not meet your expectations. We are pleased that you enjoyed our sea and beach, water park, and found our staff friendly and welcoming. At the same time, we take your concerns regarding cleanliness, room and beach towels, sun loungers, water availability, and the dining experience very seriously. Your comments have been shared with the relevant departments and management team for detailed review and follow-up. We are especially sorry that the condition and cleanliness of the hotel affected your holiday to such an extent. We understand that an economy concept should not come at the expense of basic standards of cleanliness and comfort. Thank you again for your honest feedback. It highlights several areas that require our attention and improvement. Kind regards, Hotel Management

Dear Guest, Thank you very much for your wonderful and detailed review! We are delighted to hear that your stay has been so positive and that you are enjoying your time with us. It is lovely to know that you appreciate the room, daily housekeeping, and the small touches from our team. We are also pleased that you have enjoyed the variety of our buffet, the service of our waiters and bartenders, and especially our beautiful sandy beach and comfortable sea entrance. We are truly happy that our animation team has made your holiday even more enjoyable. Your special words about Lyubov are particularly appreciated. We will make sure to share your kind feedback with her and the entire team. Thank you once again for choosing our hotel and for taking the time to share your experience. We look forward to making the rest of your holiday just as enjoyable! Warm regards, Hotel Management