Dessole Malia Beach 4*

For the first time, I want to leave a negative review. I am shocked!!! I have never encountered such terrible service in hotels! This is not our first time in Greece; we have always been very satisfied with excellent hotel service, delicious food, and cleanliness. We never had any complaints. We've stayed in both 4-star and 5-star hotels. This time, we decided to visit your hotel. The reviews were great, and we were confident we would have a wonderful vacation. Upon arrival, we realized how wrong we were...

The photos of the rooms are VERY DIFFERENT from those on the website. Everything is old, with yellow toilet lids, and the water in the bathroom drains poorly. I won't even mention the shower curtain – it's disgusting. The food is okay, average, I would say, you won't starve, essentially. But the worst part is that they provide water in the room only on the first day. After that, you either buy it or fill it up in the restaurant (awful water with a chlorine smell from the tap). When you go to the restaurant to get water, the administrator will chase you away saying, 'Who's going to clean up this mess after you?' What????!!!! Did we pay 5000 pounds for this??? Have you lost your mind? And the 'wonderful' bartender Eva (or Eka, I don't remember exactly) at the bar told a child standing in line that there was no apple juice. But when I approached to complain, she shoved a glass of juice into my hands, saying, 'Mommy, did you see how many people I have here?!' This is disgusting! Towels are changed every 3 days. There are notifications everywhere that if you lose/break something, there will be a fine. This is the worst service I have ever experienced. I do not recommend it to anyone! And I will write about this everywhere. You have made me very angry. Shame on you! You have disgraced the excellent service of Greece. Your service is outright garbage!