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1210 +36 Прирост читательского охвата
за последние 30 дней
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Vacation as a With family in December 2024
24.12.24 - 04.01.25
- Do not recommend the hotel
3
  • 3 accommodation
  • 2 service
  • 4 food
Correct review
Doesn't affect the hotel's rating
Проживание НЕ подтверждено документами
Отзыв написан из отеля
24 - 04 January

7 лет тремя семьями мы приезжали в этот отель, но все изменилось и мы больше не вернемся сюда!!!

FOR 7 YEARS WE HAVE BEEN COME TO THIS HOTEL WITH THREE FAMILIES, BUT EVERYTHING HAS CHANGED AND WE WON'T BE COMING BACK HERE AGAIN!!!

Everything in the hotel has changed, and we could close our eyes to many things. The cockroaches in the restaurant running around the tea, the cat poop with worms, the hair in the pool and dirty locker rooms, the crowds of people in line for food... But we cannot close our eyes to the terrible attitude towards us, our loyal customers...

You have lost loyal customers!

But... I am very upset and offended by the attitude!

We have been coming to this hotel with three large families for seven years and this time was the last time.

They did not help us solve a single issue. We asked to change our room for at least one last night, but they refused us and demanded to pay extra... You earned an extra 40 euros, but lost three families, 15 people who brought you more earnings and would have brought much more in the future. Let's count. Three families twice a year for 7 nights. This is more than 10,000 euros for each of our visits. And you saved 40 euros and lost 10,000.

We needed to stay for 3 extra nights, but they charged us twice as much as we paid exactly the day before.

We asked to check out 2 hours later, but they refused us here too!!!

The reception manager Tolga said that he didn't care

and he couldn't help even loyal customers!

And men with guest relation courted only rich Turks.

We are very offended and very sorry that the hotel managers and the men in guest relations treat regular customers so disrespectfully!

On the positive side - many thanks to the mini club and the animator Angelina for the kind attitude towards children and interesting games! Only thanks to Angelina I give it not 1, but 2.

I advise you to fire employees who do not know how to calculate profits over a long period and save pennies on loyal customers.

All media files - 8 Photos from hoteliers - 8 Videos - 0

Оценка сервисов отеля автором

1.9 Services and maintenance quality
  • 1.0 Speed and quality of Internet connection(WiFi)
  • 4.5 Animation
  • 1.0 Polite and attentive staff
  • 1.0 Work of reception
2.7 Suitable for a holiday
  • Business trip
  • 4.0 Family vacation with children
  • 2.0 With friends
  • 2.0 Couple
  • 2.0 If you only need to spend a night
  • 2.0 Party
  • 4.0 Quiet
2.5 Beach
  • 2.0 Comfortable number of holidaymakers
  • 3.0 Beach infrastructure
  • 3.0 Comfortable sea enterance
  • 2.0 Beach cleanliness
5.0 Children services
  • 5.0 Infrastructure for children
  • 5.0 Children animation
  • 5.0 Food for children
3.5 Location convenience
  • 4.5 By beach
  • 2.0 By places of entertainment - night clubs, cinema, etc
  • 4.5 Cafes, restaurants, shops
  • 3.0 By places of interest
3.1 Rooms
  • 3.0 Room air conditioning
  • 4.5 Room cleaning
  • 2.0 Quality of furniture, bathroom equipment
  • 3.0 Room soundproofing
2.5 Hotel infrastructure
  • 2.0 Hotel safety
  • 4.0 Restaurants and bars
  • 2.0 Comfortable parking
  • 2.0 Territory maintenance
  • девушка эмма прислала нам вино в номер
  • аниматор детского клуба ангелина и шеф повар
  • еда вкусная особенно на обед и ужин
  • очень понравился официант ali ermen и бармен hussein
  • питание хорошее
  • если не смотреть на таракашек
  • грязно
  • плохое не уважительное отношение менеджеров ресепшен и мужчин на guestrekations и то что не ценят лояльных клиентов
  • везде волосы в бассейне
  • хлорки много
  • не помогли решить ни один вопрос
  • не согласились поменять нам номер и не дали возможность выселиться на 2 часа позднее
  • номера со старой мебелью
  • грязные окна
  • стены
  • весь корпус аниканда устарел сильно
  • и плохо убирают на территории
  • в бассейне очень грязно и в раздевалках особенно
Added: 01.01.2025 15:59
Статус отзыва: Correct review - Doesn't affect the hotel's rating 3 049 characters in the review
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Комментарии к отзыву (1)

Странный отзыв, до этого вы были в этом отеле пол года назад и вас все устраивало. А в этот раз вам не пошли на уступки и вы сфотографировали все непристойные места) и повторились два раза про тараканов и глистов!
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All reviews of the hotel (2 213) Previous rate Next rate All author's reviews (11)
Irina Babaskina
Russia
Moscow
Проверенный аккаунт
Турист
Sign up: 21.08.2016
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