I’m a long-time visitor of the resort—I own a house here, and my family and friends regularly stay at nearby hotels, including Miraggio. But this time, it’s about Sani—or rather, the incompetence of their marketing and reservations manager, {удалено модератором}, who managed to turn a potentially profitable interaction for the hotel into a complete failure.

*What happened:*

At a party in Moscow, {удалено модератором} was raffling off certificates for 3 nights at Sani in the off-season (April, +12°C, a nearly empty resort—anyone who’s been to an island or peninsula in Greece during the shoulder season understands the "value" of such a prize). Apparently, the hotel’s marketing strategy is to lure guests in during the deadest period, and then act surprised when no one returns. That’s how I became the "lucky" winner of this certificate.

Six months later, I called {удалено модератором} to book 10 rooms for August (naturally, I didn’t use the certificate—it was for the off-season). But instead of showing interest in a large order, she mechanically droned on about "3 nights in April," like a malfunctioning robot.

*Now that’s professionalism!* A client wants to bring a high-paying group to the hotel, and the manager doesn’t even attempt to shift from scripted phrases to an actual conversation. Where’s the logic? Where’s the business sense? Or is Sani’s new motto: "We don’t sell rooms—we generously give them away (but only when we don’t need them)?"

Thanks to {удалено модератором} "efforts," the hotel lost tens of thousands of euros. If this is how the people "in charge of marketing" operate, it’s no surprise Sani has to give away certificates at parties—real paying customers must be a rarity here.

- *{удалено модератором}* demonstrates complete professional incompetence in guest relations.

- *Sani Resort* is risking its reputation by allowing such employees to represent its service.

- The marketing strategy (if there even is one) needs an urgent overhaul—because "lure and dismiss" isn’t a business model, it’s a parody of one.

*Advice for management:*

1. Apologize to the clients "served" by {удалено модератором}

2. Train your staff to listen to guests—especially when they’re offering money.

3. Stop handing out certificates if your team doesn’t know how to handle them.

*To everyone else:* Think twice before dealing with this hotel. If this is how they "welcome" people ready to pay, what’s the point?

Truth be told, Sani has potential: decent beaches, a convenient location, and fairly good cafes and shops. But all of that only matters until employees like {удалено модератором} get involved. Her "work" is the best way to ruin even the modest advantages the hotel still has. Sadly, with staff like this, Sani is doomed to slowly but surely become just another mediocre resort. Amen.