We stayed at Paratel Lagoon in Sharm El Sheikh, Egypt, and unfortunately, our experience was very disappointing.

Yes, the hotel has a beautiful territory — the gardens and landscape are nice — but the rooms are extremely dirty, and the service is absolutely terrible. The plates in the restaurant were often dirty, the food was repetitive and lacked variety, and the rooms were barely cleaned during our stay.

We had to call reception multiple times — literally begging — just to get basic things like water, toilet paper, or towels. Even then, they would often ignore the requests. Nothing is delivered on time, and you end up chasing the staff to get what you need.

There’s no proper animation, nothing interesting happening, and most of the entertainment and announcements are only in Arabic. During our 10-day stay, there was not a single song played in Kazakh or Russian, even though there were many guests from Kazakhstan and Russia. It honestly felt like this hotel is made only for Arabs — they even allow Arab guests to take food and drinks back to their rooms, while we were stopped and told we couldn’t take even a cup of tea.

The attitude from the staff is clearly different depending on who you are. We felt unwelcome and treated unfairly. If you are from Kazakhstan, Russia, or any other non-Arab country — I do not recommend staying here. It’s clear that this hotel only wants Arab guests, so let it be only for them.