We would like to begin by expressing our sincere gratitude to Veronika from the Guest Relations team. Her kindness, professionalism, and genuine attention to every detail made our stay truly special from the very first day. She was always available, ready to assist with any request, and ensured that everything was perfectly arranged for our comfort. Her warm attitude and constant support made us feel truly valued and cared for, turning a pleasant holiday into an unforgettable experience.

Overall, our stay at the hotel was outstanding and filled with comfort, warmth, and impeccable hospitality. The entire team demonstrated attentiveness, efficiency, and a sincere desire to make every moment enjoyable and stress-free. Every request was handled quickly and politely, creating a welcoming atmosphere throughout the property.

We are deeply thankful to the whole hotel team for their dedication, excellent service, and genuine hospitality. It was a wonderful experience that we will happily remember, and we would be delighted to return again in the future…. We would also like to note that the management level could be improved. Stronger organization, quicker decision-making, and more visible involvement in resolving guest concerns would significantly enhance the overall experience and allow the excellent frontline staff to deliver an even higher standard of service.