Rodeway Inn & Suites Lyons 2*

There was an extremely negative experience of "staying" at this hotel. Perhaps I would have passed by and would not have written this review if it hadn't been for their lies. This disappointed me extremely. When we booked, the hotel contacted us and wrote that if there are available rooms, they can check us in earlier. Great. We arrived in Chicago around 9 a.m., I texted the hotel, but they didn't answer anything. We went for a walk to the center. It started to rain heavily and it didn't work out. Around 1 p.m., we decided to slowly move towards the hotel. Check-in is standard at 3 o'clock. While waiting for the train, while we went to a cafe to eat, we walked to the hotel to stretch the time. we came to him about 10 minutes before the standard check-in. There was a woman at the reception who silently took our documents and gave us the keys. OK. The room turned out to be on 1 of 2 possible floors, but in a turn, so the windows were in a dark passage. My husband was supposed to have a birthday in a couple of days and it darkened the mood. I went to the reception and asked for a bright room on the 2nd floor and told them about my birthday. She left without a word, then went in and gave me the keys to the room on the second floor. By that time it was already more than 3 hours (official check-in). We went to the second floor. We were satisfied with the room, but there was a terrible stench, as I am not a professional, I thought it was from the carpet, which was cleaned with chemicals. It was creepy. We opened the door and just stood there waiting for the smell to wear off. About 5 minutes. It didn't help. Then we closed the door and turned on the air conditioner, hoping that it would help. About 5 minutes. Unsuccessfully. It was the smell of marijuana, of course, I wouldn't have weathered it in 5 minutes or 10. When booking, I had the option of a free cancellation before 4 o'clock. I went to the reception, said that we couldn't stay here, that we wanted to cancel the reservation. The woman was extremely unhappy, but said that in this case she would charge for the first night, since we had already checked into the room, I once again said about the free cancellation and that we did not use anything in the room, only aired it. She refused, in which case we decided to leave the next morning, and in the meantime look for a place to move. We returned to the room. The time is 3:20. We understand that this smell will not allow us to sleep here. I'm calling in Booking.com I was on the line for 25 minutes waiting for the operator, but still had 15 minutes left to cancel. All this time we were sitting on the bed just waiting on the line. With Booking.com we have resolved the issue of canceling and booking another hotel. Thank them for their service, they are for the customers! I went to the reception and told them about the eviction and that I already had a cancellation letter. This woman pretended that we did not exist, was minding her own business when the Americans came in, it was "nice" to see her different attitude towards them and us. But I don't care. We left. Then I received a refund from the hotel minus the first night on the card. When we sorted it out through Booking, she said that literally "she gave us the honor of an early check-in," which stunned me, because it did not happen. Or has 2:55 instead of 3:00 already become an early check-in? And that we used a shower and towels. But that was an absolute lie!!! The main thing is, why do this? to resist and not return the money for the first night? It's not worth it! Honestly, I was completely shocked by such a "service". Just for no reason, even if you have nowhere to move in, do not go to this hotel.