А постельное белье почему не меняют??? И почему нужно платить за пользование сейфом???

тож задам вопрос . Здравствуйте, скажите, подогреваются ли сейчас бассейны, больше всего волнуют детски !!?? и еще вопрос , вход на детские горки/ бассейн / платные или нет ? ребенку 5лет

Здравствуйте, скажите, подогреваются ли сейчас бассейны, больше всего волнуют детские

Please tell me if pools are heated from 28/01 till 1/02? It's very important! We want to be sure, that we'll be able to use a water park! My daughter will have 10th birthday in your hotel. You responded to my last question but you missed part about water in water park. Our children will be upset if there is a water park to look at but not to use it! If there are any troubles with water heating this year, just tell and we'll go to the other hotel now and we'll come to your hotel in Summer. Your hotel is good because of water park!

Добрый день! Скажите, подогревается ли вода в аква-парке? Очень важно, т.к. хотели поехать именно в Ваш отель в основном из за аква-парка. Спасибо!

Hello, I asked if aqua-park is heated, got a reply that it is. The first review here in reviews says that it is not heated!!! I cite it below!!! So is the water heated in ALL aqua-park and pools really????????? We are 2 adults + 1 child (9 years old) from 27.12.14 to 05.01.15, so we celebrated New Year in the hotel)) It was our third time in this hotel during New Year period. We had a room in the 4th block Family, which we liked a lot (comfortable and quiet), no complaints about food either... The New Year dinner was more simple than previous years, but all in all it was good... The beach and the sea are as usual beyond all praise! But THE MOST IMPORTANT - aqua-park wasn't heated! For the first time we couldn't make ourselves slide from any of the waterslides - it was too cold... Even in children's pool the water was pretty cool (my child caught a cold)... The only pool that was really warm was the one with the wave, where all the hotel gathered... This is such a disgrace, as it was clerly seen that there was low demand on the waterslides. And it was for the first time in 3 years of New Year holidays in the hotel... So as for me, now I will think twice which hotel to choose - this one or Beach on the 1st row... Would like to ask the administration to pay attention to this point, as for many tourists the aqua-park is the main reason for choosing this hotel!

Good afternoon. Please, tell me what is a family room one bedroom minimum 4 pax like? What is provided in room? Can we confirm it after reservation? How can we do that? Last year we stayed in your hotel, but we still can't get which room type was that.

Hello! What about Internet in your hotel? Is there free wi-if?

Анжелика дабрый день. Прилетаем в отель 17.01. но у нас в ваучере указан номер стандарт, фемели нам долго подтверждали и мы решили взять стандарт пока он был, хотя стоимость одинакова. У меня такой вопрос, возможно ли размещение в фемели рум? Требуется ли доплата? или может быть подскажите какие номера стандарт с более свежем ремонтом. У меня супруга очень щепетильно к этому относится, а читая отзывы на данном сайте, я понимаю что есть совсем старые номера.
С уважением Морозов Сергей

Добрый день)
Не нашла ответа на вопрос - какие бассейны подогреваются в зимний период. Буду благодарна за ответ.

Hello, Natalia. I'm a travel agent of Belorussian travel agency in Vitebsk. Our tourists will stay in your hotel from 16/01 till 27/01: KANDRATSYEU ALIAKSANDR, Mrs KANDRATSYEVA LIUDMILA, Chld KANDRATSYEU ULADZISLAU. Mrs KANDRATSYEVA LIUDMILA will have a birthday 17/01. Please, send her congrats. Thank you in advance!!!

Здравствуйте! Планируем приехать к вам в очередной раз этой весной. Интересует вопрос, можно ли заранее как-то договориться с Вами о номере, т.е. о его местонахождении?

Здравствуйте, подскажите, какие бассейны и горки подогреваются в конце февраля?

Hello! We've chosen your hotel for celebration of our daughter's Birthday. 28.01.2015-01.02.2015. We have a couple of questions: 1. are there heated pools with water-slides that can use children of 5 and 10 years? 2. Is aqua-park included in the price of stay? Are all services available? 3. Will it be possible to swim in non-heated pools at least at some time during the day? Thank you in advance.))

В ответ на ваш запрос сообщаю номер ваучера: 635107870 - Abramova Natalia, Abramov Oleg, Abramov Artem, Abramov Srepan. Прошу поселить нас в 5 корпус, номер фэмили рус 1 кровать, где потише. Еще раз спасибо и до встречи!😊

Hello! I'm planing staying in your hotel with children in the late March. But I'm afraid that the hotel won't be working as during the main season. Are there will be children animation and water slides? Thank you. What is the weather like in late March? Thank you again.

Добрый день! Приезжаем в ваш замечательный отель 9 января(4 человека). Большая просьба поселить нас в корпус 5 или 4, где потише, так как у нас дети днем спят. В брони у нас стоит фэмили рум 1 bedroom. Всегда отдыхаем в отелях только сети Pickalbatros. Заранее спасибо. До встречи!

Hello, Natalia. I haven't received a reply from You yet. Please, check the reservation Egorova Svetlana Egorov Viktor from 13. 01.2015 to 22.01.2015. Please, give us a room in the 5th or 6th block (2 floor). We'd like to have a quiet and cozy room. And also, please, check us in at once after our arrival, if it is possible, as I usually feel unwell after flights. Thank You in advance. Would also like to learn more about hammam.

Простите,Наталья! Но ответ не пришёл!!!! Не могли бы Вы ещё раз переслать ответ на
бронь?!
С уважением,Татьяна.

Hello! We're planning our trip in June. I can't figure out from reviews, how far is the beach? Is there anything for snack at the beach? How early does a shuttle bus start operating? What time is the breakfast served? It's hot in June, that's why I prefer to be at the beach at 7 am. Is there an early breakfast? Thank you in advance for your response and happy new year!