Questions and answers
All questions - 1 198
10.02.2018
14:57
Добрый день. Есть ли у вас в отели детский горшок, и можете ли вы его предоставить на время проживания?
08.02.2018
16:53
Здравствуйте. Мы забронировали номер в вашем отеле с питанием полный пансион. Подскажите, пожалуйста, возможно ли не платить депозит при заселении, а оплачивать напитки на месте наличными?
Syed Faheem Ahmad
Hotel representative
08.02.18
17:05
Dear Julia,
Greetings from Sharjah Grand Hotel!
Yes, it is possible that you do not pay deposit upon check-in. and yes you can pay for drinks on-site in cash.
Hope you found this answer useful. If you need any further assistance do not hesitate to contact us.
Looking forward to welcome you at Sharjah Grand Hotel.
Thank you.
Syed Faheem Ahmad
Sales & E-commerece admin
Sharjah Grand Hotel
Наталия
Balashiha Турист
28.07.18
04:58
Что бы не платить депозит Вам надо при заселении сразу предупредить на ресепшн, что Вы не будете пользоваться содержимым бара (холодильника). Придёт спец. служащий опустошит ваш бар, и тогда не надо будет оставлять депозит.
06.02.2018
15:53
Здравствуйте. Прочитала в описании отеля ,что есть такая услуга,как трансфер из аэропорта. Можно ли ей воспользоваться? Как ей воспользоваться и сколько будет стоить?
mosaad salem
Hotel representative
06.02.18
16:14
Dear Ms. Julia,
Please share your flight details via "get@sharjahgrand.com" and we will reply with the details.
Thank you,
Syed Faheem Ahmad
Hotel representative
06.02.18
16:15
Dear Julia,
Greetings from Sharjah Grand Hotel!
The hotel do airport transfers starting from AED 150 per way.
Kindly contact on "don.anupama@sharjahgrand.com" with your flight details, if you wish to arrange your airport transfer with the hotel directly.
If you need any further assistance do not hesitate to contact us.
Looking forward to welcome you at Sharjah Grand Hotel.
Thank you.
Syed Faheem Ahmad
Sales & E-commerece admin
Sharjah Grand Hotel
Наталия
Balashiha Турист
28.07.18
04:59
У нас трансфер уже входил в стоимость тура.
06.02.2018
05:19
Добрый день, проживали у вас в октябре 2016 года, остались довольны! Хотелось бы забронировать номер на 2 взрослых и ребенка 8 лет ориентировочно с 22-23 октября 2018 года на 14 ночей с завтраками
Syed Faheem Ahmad
Hotel representative
06.02.18
09:14
Dear Elena,
Greetings from Sharjah Grand Hotel!
Thank you for your trust on Sharjah Grand Hotel. currently for the period of October 2018 and on wards our rates are not available. It will be soon available on our official Website
(Russian Language) https://www.barcelo.com/ru/oteli/obyedinonnyye-arabskiye-emiraty/sharjah/sharjah-grand-hotel/
(English Language) https://www.barcelo.com/en-gb/hotels/united-arab-emirates/sharjah/sharjah-grand-hotel/
sorry for the inconvenience caused.
If you need any further assistance do not hesitate to contact us.
Looking forward to welcome you all at Sharjah Grand Hotel.
Thank you.
Syed Faheem Ahmad
Sales & E-commerece admin
Sharjah Grand Hotel
Елена Михайлова
Krasnoyarsk Турист
07.02.18
06:47
Hiding type of answer. The answer is available only for the author of the question.
User chose a hidden type of answer
Syed Faheem Ahmad
Hotel representative
13.02.18
09:36
Hiding type of answer. The answer is available only for the author of the question.
User chose a hidden type of answer
04.02.2018
10:45
Добрый день! Входят ли спиртные напитки в систему питания ALL и где они подаются?
Syed Faheem Ahmad
Hotel representative
04.02.18
11:22
Dear Guest,
Greetings from Sharjah Grand Hotel!
The All inclusive meal plan include Breakfast, Lunch, Dinner, Special Room Service (you can select from menu items), La Bamba Restaurant (you can select from menu items) and Mini bar in the guest Room. Sharjah Grand Hotel do not sell any kind of Alcohol as it is strictly forbidden by Law of Sharjah Government.
Hope you found this answer useful. If you need any further assistance do not hesitate to contact us.
Looking forward to welcome you at Sharjah Grand Hotel.
Thank you.
Syed Faheem Ahmad
Sales & E-commerece admin
Sharjah Grand Hotel
02.02.2018
18:16
Hello! I want to visit your hotel without a tour. tell me, there is a transfer from the airport and back. and how much does it cost. thank you in advance
mosaad salem
Hotel representative
03.02.18
10:28
Dear Ms. Tatyana,
Thank you for your note. The hotel do airport transfers starting from transfers starting from AED 150 per way.
Kindly contact me "don.anupama@sharjahgrand.com" with your flight details, if you wish to arrange your airport transfer with the hotel directly.
Please do not hesitate to contact me, should you require any clarifications or assistance in regards to your stay at Sharjah Grand Hotel.
Thank you,
Don
02.02.2018
15:03
Добрый день! Интересует такой вопрос. Прилетаем Шаржу около 21 часа. К вам наверное доберёмся после 22 часов. На ужин не успеваем. Можно ли заказать ужин в номер? Будет ли он бесплатный? Мы берём питание завтрак, обед, ужин без напитков (только на завтрак чай, кофе и вода) . Вода полагается ли нам на территории отеля в течение дня?
mosaad salem
Hotel representative
03.02.18
10:31
Dear Ms. Julia,
Thank you for your note.
Kindly note that you can order trough in-room dining on 24 hours at additional cost. Your room will have two complimentary water bottles daily.
Im looking forward to welcome you to Sharjah and Please do not hesitate to contact me, should you require any clarifications or assistance in regards to your stay at Sharjah Grand Hotel.
Thank you,
Don
don.anupama@sharjahgrand.com
01.02.2018
14:34
Добрый день. У Вас в отеле с номера взимается депозит в размере $100 - это понятно, а в какой валюте он возвращается? В той же или в местной? Есть ли гарантия того, что депозит будет возвращен в той же валюте (в $)? Так как местная валюта при выезде мне совсем не нужна.
mosaad salem
Hotel representative
03.02.18
10:34
Dear Mr. Vladimir,
Thank you for your note.
Please note that we keep US$100 as a cash deposit and the same note will be return on your departure ( Same Currency) We also do credit card pre-auth which will be release after your check out.
Thank you,
Don
don.anupama@sharjahgrand.com
31.01.2018
19:04
Добрый вечер. Хотим приехать к вам в отель с ребенком 4г. Скажите ему спальное место какое будет? И есть ли депозит и налоговый сбор в отеле ?
Syed Faheem Ahmad
Hotel representative
01.02.18
09:29
Dear Natalia,
Greetings from Sharjah Grand Hotel!
Child below 4.99 Years old stay free of cost with parents. He will be given a baby cot free of cost. If you have paid already for the room charges before you come to hotel. Then you do not need to pay anything more at Hotel. Besides that there is 100 USD deposit on check-in. If you do not pay the 100 USD on Check-in you will be on Cash Basis.
Hope you found this answer useful. If you need any further assistance do not hesitate to contact us.
Looking forward to welcome you at Sharjah Grand Hotel.
Thank you.
Syed Faheem Ahmad
Sales & E-commerece admin
Sharjah Grand Hotel
29.01.2018
19:49
Hello. Tell me, is there a heated swimming pool in the hotel?
Syed Faheem Ahmad
Hotel representative
30.01.18
09:35
Dear Julia,
Greetings from Sharjah Grand Hotel!
Sharjah Grand Hotel swimming pool is temperature controlled. Its mean is that in summer water is cool and in winter water is warm.
Hope you found this answer useful. If you need any further assistance do not hesitate to contact us.
Looking forward to welcome you at Sharjah Grand Hotel.
Thank you.
Syed Faheem Ahmad
Sales & E-commerece admin
Sharjah Grand Hotel
25.01.2018
23:04
Does the hotel require a deposit of $ 100? Is it per person or per room? And can I pay with rubles?
Syed Faheem Ahmad
Hotel representative
27.01.18
09:31
Dear Andrey,
Greetings from Sharjah Grand Hotel!
The 100 USD deposit is per room. we accept US dollars, Euro, and Dirhams only. Rubles are not accepted. If you do not deposit the 100 USD on Check-in, you can still check-in but you will be Cash basis.
Looking forward to welcome you at Sharjah Grand Hotel.
Thank you.
Syed Faheem Ahmad
Sales & E-commerece admin
Sharjah Grand Hotel
22.01.2018
22:01
Есть ли налог при заселении в отель?
Syed Faheem Ahmad
Hotel representative
23.01.18
09:50
Dear Galina,
Greetings from Sharjah Grand Hotel!
If you have booked room already and paid the room charges already. Then on check-in there will be no more charges or tax to be paid.
Hope you found this answer useful. If you need any further assistance do not hesitate to contact us.
Looking forward to welcome you at Sharjah Grand Hotel.
Thank you.
Syed Faheem Ahmad
Sales & E-commerece admin
Sharjah Grand Hotel
22.01.2018
21:58
Добрый день!
Скажите пожалуйста!
При заселении в ваш отель помимо оплаченного номера,нужно ли платить налог ? городской или какой-нибудь другой?
С уважением. Галина.
Syed Faheem Ahmad
Hotel representative
23.01.18
09:47
Dear Galina,
Greetings from Sharjah Grand Hotel!
If you have not book the room at Sharjah Grand Hotel and you want to use Swimming pool or Hotel Private beach. Hotel will charge you AED 125 Net/person.
Hope you found this answer useful. If you need any further assistance do not hesitate to contact us.
Looking forward to welcome you at Sharjah Grand Hotel.
Thank you.
Syed Faheem Ahmad
Sales & E-commerece admin
Sharjah Grand Hotel
22.01.2018
10:07
Good afternoon. Is it possible to have a combined deposit of 100 USD and 2 passports for a family of 4 adults (reserved 2 rooms) ?
Syed Faheem Ahmad
Hotel representative
23.01.18
09:31
Dear Irina,
Greetings from Sharjah Grand Hotel!
As hotel has changed the policy. Now hotel do not keep the passports. The 100 USD deposit on Check-in is by each room. If guest do not deposit the 100 USD on check-in. The guest can check-in but he will be on cash basis.
Hope you found this answer useful. If you need any further assistance do not hesitate to contact us.
Looking forward to welcome you at Sharjah Grand Hotel.
Thank you.
Syed Faheem Ahmad
Sales & E-commerece admin
Sharjah Grand Hotel
21.01.2018
21:08
I am interested in car renting to travel freely in UAE.....
Syed Faheem Ahmad
Hotel representative
22.01.18
08:51
Dear Dmitry Mazur,
Greetings from sharjah Grand Hotel!.
In the hotel there is desk that arrange taxi for you. If you need more information about this send email to don.anupama@sharjahgrand.com .
Hope you found this answer useful. If you need any further assistance do not hesitate to contact us.
Thank you.
Syed Faheem Ahmad
Sales & E-commerece Admin
Sharjah Grand Hotel
20.01.2018
00:01
Hello! Can you please tell me, if you can rent a car in the hotel or nearby?
Syed Faheem Ahmad
Hotel representative
20.01.18
11:57
Dear Dmitry,
Greetings from Sharjah Grand Hotel!
We provide Airport to Hotel pick up and Hotel to Airport Drop out services. For more details about transportation please contact on this Email don.anupama@sharjahgrand.com .
Hope you found this answer useful. If you need any further assistance do not hesitate to contact us.
Looking forward to welcome you at Sharjah Grand hotel.
thank you.
Syed Faheem Ahmad
Sales & E-commerce Admin
Sharjah Grand Hotel
18.01.2018
12:15
What is the height of the balcony fence in the CLASSIC ROOM SEA VIEW room? Is the balcony door closed on a key? We go with a small child, so the question is very urgent. From photographs, the fence seems low.
Syed Faheem Ahmad
Hotel representative
20.01.18
12:04
Dear Albina,
Greetings from Sharjah Grand Hotel!
The height of balcony fence is 70 to 75 Centimeter. Also Balcony door has key to lock it. You can lock the balcony door with the key.
Hope you found this answer useful. If you need any further assistance do not hesitate to contact us.
Looking forward to welcome you at Sharjah Grand hotel.
thank you.
Syed Faheem Ahmad
Sales & E-commerce Admin
Sharjah Grand Hotel
18.01.2018
10:30
Good afternoon. Can I buy lunch at the hotel if I buy the BB? How much does it cost? Is it necessary to pay lunch for a child of 2 years old separately?
Syed Faheem Ahmad
Hotel representative
18.01.18
18:21
Dear Guest,
Greetings from Sharjah Grand Hotel!
Yes, you can do lunch at Sharjah Grand Hotel even you make booking on BB basis. The additional charges vary from period to period. Normally it is not more then AED 100 for lunch. Child under 4 years get free lunch with Adults.
Hope you found this answer useful. If you need any further assistance do not hesitate to contact us.
Looking forward to Welcome you at Sharjah Grand Hotel.
Thank you.
Syed Faheem Ahmad
Sales & E Commerce Admin
Sharjah Grand Hotel
17.01.2018
19:21
Hello! We plan to have a rest at your hotel in February 2018. Do you need a deposit upon check-in? Are there slippers and bathrobes in the rooms? Is there free Wi-Fi? Is it possible to beautifully decorate dinner for two (with candlelight, for example? And how much will it cost?) Thanks
Syed Faheem Ahmad
Hotel representative
20.01.18
10:32
Dear Evgen,
Greetings from Sharjah Grand Hotel!
On check-in guests are requested to make deposit of 100 USD. Yes, slippers and bathrobes are provided to guests upon request. Yes, Wi-fi is free for all the guests. Yes, candlelight dinner is provided into our Al-Meena Restaurant. Normally it cost AED 99 each person.
Hope you found these answer useful.
If you need any further assistance do not hesistate to contact us.
Looking forward to welcome you at Sharjah Grand Hotel.
Thank you.
Syed Faheem Ahmad
Sales & E-commerce Admin
Sharjah Grand Hotel
17.01.2018
16:01
Good afternoon. Tell me, does the hotel offer an alcohol?
Syed Faheem Ahmad
Hotel representative
17.01.18
16:18
Dear Guest,
Greetings from Sharjah Grand Hotel!
Sharjah Grand Hotel do not sell any kind of Alcohol as it is strictly prohibited by Law of Sharjah.
Hope you found this answer useful.
If you need any further assistance do not hesitate to contact us.
Thank you.
Syed Faheem Ahmad
Sales & E Commerece Admin
Sharjah Grand Hotel
10.02.2018
14:57
Добрый день. Есть ли у вас в отели детский горшок, и можете ли вы его предоставить на ...
answer
08.02.2018
16:53
Здравствуйте. Мы забронировали номер в вашем отеле с питанием полный пансион. Подскаж ...
answers
06.02.2018
15:53
Здравствуйте. Прочитала в описании отеля ,что есть такая услуга,как трансфер из аэроп ...
answers
06.02.2018
05:19
Добрый день, проживали у вас в октябре 2016 года, остались довольны! Хотелось бы забр ...
answers
04.02.2018
10:45
Добрый день! Входят ли спиртные напитки в систему питания ALL и где они подаются?
answer
02.02.2018
18:16
Hello! I want to visit your hotel without a tour. tell me, there is a transfer from t ...
answer
02.02.2018
15:03
Добрый день! Интересует такой вопрос. Прилетаем Шаржу около 21 часа. К вам наверное д ...
answer
01.02.2018
14:34
Добрый день. У Вас в отеле с номера взимается депозит в размере $100 - это понятно, а ...
answer
31.01.2018
19:04
Добрый вечер. Хотим приехать к вам в отель с ребенком 4г. Скажите ему спальное место ...
answer
29.01.2018
19:49
Hello. Tell me, is there a heated swimming pool in the hotel?
answer
25.01.2018
23:04
Does the hotel require a deposit of $ 100? Is it per person or per room? And can I pa ...
answer
22.01.2018
22:01
Есть ли налог при заселении в отель?
answer
22.01.2018
21:58
Добрый день!
Скажите пожалуйста!
При заселении в ваш отель помимо оплаченного номер ...
answer
22.01.2018
10:07
Good afternoon. Is it possible to have a combined deposit of 100 USD and 2 passports ...
answer
21.01.2018
21:08
I am interested in car renting to travel freely in UAE.....
answer
20.01.2018
00:01
Hello! Can you please tell me, if you can rent a car in the hotel or nearby?
answer
18.01.2018
12:15
What is the height of the balcony fence in the CLASSIC ROOM SEA VIEW room? Is the bal ...
answer
18.01.2018
10:30
Good afternoon. Can I buy lunch at the hotel if I buy the BB? How much does it cost? ...
answer
17.01.2018
19:21
Hello! We plan to have a rest at your hotel in February 2018. Do you need a deposit u ...
answer
17.01.2018
16:01
Good afternoon. Tell me, does the hotel offer an alcohol?
answer
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Dear Yana,
Thank you for your note. Please contact me via "don.anupama@sharjahgrand.com" with your reservation details.
We will accommodate your request as soon as we have your reservation details.
Thank you,
Don