Questions and answers
All questions - 175
Good afternoon. If there are rooms with a view of the sea, can we get it for extra fee ??
Good evening. Please, tell me, whether there is an iron in the hotel or in the room? is there a hairdryer in the room? and also interested in the beach. Is there everything free? Sunbeds, umbrellas, mattresses? If not, how much does it cost? Thank you!

Доброе утро! Утюг в отеле должен быть, в номере его нет точно; Фен есть; На пляже все было бесплатно в 2016 году
Good afternoon. Is it possible to book a room with a sea view upon arrival, if we paid for a room with a view of the city ??

For an extra charge you can get everything, if there are empty rooms with sea views

Yes, but according to availability of rooms with Sea view free
Good afternoon. Is it possible to book a room with a sea view upon arrival, if we paid for a room with a view of the city ??

Да можно, если есть свободные номера. Мы доплачивали 60 динар.

Yes it is possible but always according to availability of rooms with Sea View on the day of your arrival.

Yes it is possible but always according to availability of rooms with Sea View on the day of your arrival.
Здравствуйте, поедем с семьей в Ваш отель 29,06,17, хотелось бы узнать есть ли в отеле/номере утюг и полотенца на пляже? И что конкретно присутствует из мыльных принадлежностей, если ли зубные щетки?

Hello, the iron is in the hotel, not in the room. Take beach towels with you, they are not provided. There are no toothbrushes, slippers and bathrobes, too, no. From shower accessories - standard gel, soap, shampoo.
Tell me, how are things going with the currency exchange. Is it possible to withdraw the dinars from the SberBank card and what is the commission ??? Thank you.

Обмен валюты прямо в отеле и сами считайте. Про карту Сбербанка не знаю. Динары меняйте понемногу. В некоторых случаях на рынке выгоднее покупать на динары, а не на доллары. Оставшиеся динары вряд ли удасться поменять в аэропорту на обратке...обм.пункты были закрыты
Good day, how much is late check out?

30 динар вроде если продлить до 18 00

40 динар стоит продлить до 18:00 при наличии свободных номеров, обращайтесь на ресепшен, лучше заранее.
We go with my family on the advice of friends. We rested at you in 2016 in June: me, my husband, my daughter and my friend. Booked two rooms one for my husband and friend, the second for me with my daughter (indicated a joint application) I would like to get rooms next to each other. How realistic it could be?

Реально. Доплатить только придется. 20 динар (500 р)

Depending on the tour operator. We went in April with a friend. She had a different room with her daughter and we were given neighboring rooms. We took from the Intravel, and a friend, who traveled with us, from the anex tour. She also indicated that these are joint applications. she was promised, but did not comply. Settled her with us on the floor only 3 rooms after. Although the hotel has only Anex representatives. WE did not pay anything.
Good afternoon. We are going to your hotel three together from July 24, 2017. Describe, please, where the Wi-Fi works in the hotel and whether it works in the rooms ??? Is it free ??? How can I get a room with a sea view ???? Thank you

В номерах, на ресепшене, у бассейна ловит. На пляже, у бара не ловит.
Good afternoon, we arrive in June with a child of 4.5 years. What are the beds in the room, is there a fridge in the room, air conditioning, soapy supplies, drinks? People in the reviews write in different ways. What is offered in the rooms with a view of the sea?

холодильника нет)) мыльные будут при заезде) бутылка воды при заезде, затем пополняете ее в кулере в баре сами)) приятного отдыха!))
Good afternoon! We will rest 15th time at your hotel. Now we are going in June, we planned to repeat it in August. BUT! We wrote several letters with the question of upgrading the room or early settling. In response is silence. It's not the professional work of guest relation and the strange attitude to regular customers. 3090967@mail.ru
Hello, tell me if there is a refrigerator in the rooms?

Холодильников в номерах нет, только платно.
Доброго дня, Уважаемые коллеги!
Я являюсь менеджером турагентства "ИНТУРИСТ-ТОЛЬЯТТИ" (г. Тольятти).
Для отдыха моей семьи и друзей я выбрала именно Ваш отель - понравилась территория отеля, прекрасный пляж и расположение!
Очень бы хотелось попасть в хорошие номера!
Не могли бы Вы посодействовать нам в размещении в Вашем отеле, предпочтительно чтобы два номера были рядом друг с другом, выше 3 этажа и по возможности с видом на море.
Надеемся провести замечательный отдых и в дальнейшем рекомендовать Вас как прекрасный гостеприимный отель!
Датs заезда: 11.05.2017-18.05.2017 (туроператор ANEX TOUR)
1) MR. NIKULIN OLEG 18.09.1986 65 4123175
MRS.NIKULINA SVETLANA 28.02.1988 71 3766435
2) MR. SERGEEV PAVEL 30.12.1989 72 8937713
MRS. SHAROVA KSENIA 16.12.1988 75 0054389
Заранее благодарю!
С уважением, менеджер ЗАО "ИНТУРИСТ-ТОЛЬЯТТИ" Никулина Светлана.
Good afternoon, we are going to your hotel in June. Tell is TV, refrigerator, water still chargeable?

ДА.

телевизор бесплатно если не использовать пульт. За него нужно залог оставлять.
We will rest in the hotel in early September with a small child. Tell me, is there an electric kettle in the room?

Добрый день, чайников в номерах нет.

Чайник берите с собой.Мы всегда так делаем.
Hello, please tell me about the family rooms. What is the difference between the accommodation of 3 + 1 and 2 + 2? Some photos have a partition in the room, but some do not. Is it possible to get a suite room? How much will the surcharge cost?
Good afternoon! I read a lot of reviews, still I liked this hotel, but there were questions: tell me, please, how is the weather at the end of April? Are towels and sunbeds paid? If yes, what is the cost? And they also write that bottled water is also paid, how much is it? The volume?

Полотенца и лежаки бесплатные. Вода - при заселении дают бутылку. Дальше ее можно пополнять из кулера по мере необгодимости.

Лежаки и полотнца бесплатные.Воду дают 1 бутылку по приезду и дальше сами наполняйте в кулере в столовой или в баре на 0 этаже.Погода будет не очень теплой ( холоднее чем в Турции).И правильно вам написал Анатолий -не нужно портить себе отдых!Вода в бутылтай кажется 1 или 2 динара(1 динар примерно 0.5 долара).Отель ОЧЕНЬ грязный!Пылища везде!!!Повара ходили в грязнющих фартуках!Может быть в этом году что то измениться к лучшему....Знакомые были там лет 5-7 назад история была совсем другая!Отель по архитектуре очень красивый и расположение удобное.Медина рядом -пешком минут 7-10.и порт недалеко...Жаль что персонал так халатно относится к своим обязаностям.

Я не согласна с Людмилой,что уж прям так грязно. Наверное у вас дома прям так чисто,что даже и пылинки не найдешь. Люди едут на отдых отдыхать,а не придираться ко всему,как вы....
Good afternoon! Do you have any special offers for the newlyweds? We will fly to you next day after the wedding.

Я бы не стал портить медовый месяц!!!

Good afternoon. If there are rooms with a view of the sea, can we get it for extra fe ...

Good evening. Please, tell me, whether there is an iron in the hotel or in the room? ...

Good afternoon. Is it possible to book a room with a sea view upon arrival, if we pai ...

Good afternoon. Is it possible to book a room with a sea view upon arrival, if we pai ...

Здравствуйте, поедем с семьей в Ваш отель 29,06,17, хотелось бы узнать есть ли в отел ...

Tell me, how are things going with the currency exchange. Is it possible to withdraw ...
Good day, how much is late check out?

We go with my family on the advice of friends. We rested at you in 2016 in June: me, ...

Good afternoon. We are going to your hotel three together from July 24, 2017. Describ ...

Good afternoon, we arrive in June with a child of 4.5 years. What are the beds in the ...

Good afternoon! We will rest 15th time at your hotel. Now we are going in June, we pl ...

Hello, tell me if there is a refrigerator in the rooms?

Доброго дня, Уважаемые коллеги!
Я являюсь менеджером турагентства "ИНТУРИСТ-ТОЛЬЯТТИ" ...

Hello again! Does the Russian speaking Vsim work? if I'm not mistaken?

Good afternoon, we are going to your hotel in June. Tell is TV, refrigerator, water s ...

We will rest in the hotel in early September with a small child. Tell me, is there an ...

Hello, please tell me about the family rooms. What is the difference between the acco ...

Good afternoon! I read a lot of reviews, still I liked this hotel, but there were que ...

Good afternoon! Do you have any special offers for the newlyweds? We will fly to you ...

Good afternoon, you are welcomed by an agency from Belarus. Please tell me the descri ...
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