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Комментарии пользователя к отзывам
26.09.24
10:42
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United Arab Emirates
Holiday International
4*
Sharjah
Однозначно рекомендую
Dear Valued Guest, Thank you for your generous feedback regarding your recent stay with us. We are thrilled to hear that you had such a positive experience and that you found our staff, particularly Mr. Ahmed, to be polite and courteous. We are pleased that you enjoyed our European-style design and the convenient location of the hotel, as well as the nearby attractions. It’s great to know that you made the most of our shuttle service to the beach, despite the warm weather. Your comments about our breakfast offerings are also greatly appreciated. We strive to provide a variety of options to cater to our guests’ tastes, and we are delighted that you found it satisfying. We would be honored to welcome you back to our hotel on your next visit to Sharjah. Thank you once again for your recommendation. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
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21.09.24
11:28
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United Arab Emirates
Holiday International
4*
Sharjah
Спасибо за прекрасный отдых
Dear Ms. Marina, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you had a pleasant holiday and that our team made a positive impression upon your arrival. It is gratifying to know that you enjoyed your accommodations on the 12th floor with a lovely view of the lagoon. We strive to provide our guests with comfortable and well-equipped rooms, and we are pleased that yours met your expectations. We appreciate your comments about the dining experience. Our culinary team works hard to offer a diverse selection of meals, and we are glad to hear you found plenty to enjoy. It is also rewarding to know that our complimentary beverage service during lunch and dinner exceeded your expectations. Thank you for highlighting the efficiency of our beach shuttle service and the facilities available at our hotel, including the pool, sauna, and jacuzzi. We are pleased to learn that you made the most of our convenient location for exploring the local markets and attractions. Your mention of the early morning lunch boxes is particularly appreciated, as we aim to accommodate our guests' needs at all times. We are thrilled that your experience with our team contributed to a comfortable and enjoyable stay, and we look forward to welcoming you back in the future. Thank you once again for your kind words and recommendations. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
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11.09.24
15:20
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United Arab Emirates
Holiday International
4*
Sharjah
Об отеле
Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We appreciate your comments and are glad to hear that you found our check-in process efficient and our rooms well-equipped. We apologize for any inconvenience you experienced with the breakfast selection and the availability of cutlery. Your feedback regarding the variety of breakfast options and the delay in replenishing cutlery has been noted, and we will work on improving these aspects to enhance our guests' dining experience. We also regret to hear about the challenges you faced with the beach shuttle service and the surrounding environment. We understand how important it is for our guests to have a comfortable and enjoyable stay, and we are sorry for any discomfort caused by the construction site and the pool area. Your comments are invaluable to us as we strive to continuously improve our services. We hope to have the opportunity to welcome you back in the future and provide a more pleasant experience. Thank you once again for your feedback. Kind regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
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04.09.24
15:21
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United Arab Emirates
Holiday International
4*
Sharjah
ОАЭ в июне
Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient and enjoyed the comfort and cleanliness of our rooms. We appreciate your positive comments about the spaciousness of the rooms, the quality of the furniture, and the daily cleaning services. It is also encouraging to know that you found the amenities and equipment in the room satisfactory. We apologize for any inconvenience caused by the beach shuttle service and the limitations you have experience regarding the public beach's facilities. Your feedback is invaluable, and we will take your comments into consideration as we continue to enhance our services and guest experience. Regarding the breakfast, we are glad to hear that you found it fresh and satisfying, and we appreciate your input on the variety offered. Thank you once again for your feedback and for choosing to stay with us. We look forward to welcoming you back in the future. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
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21.08.24
14:06
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United Arab Emirates
Holiday International
4*
Sharjah
Прекрасный отель, с отличным расположением!
Dear Valued Guest, Thank you so much for your detailed and enthusiastic feedback! We’re delighted to hear that you enjoyed your stay at Hotel Holiday International and found our location, facilities, and service to be top-notch. It’s great to know that our team’s efforts to accommodate you early and the quality of our breakfast and room amenities contributed to a memorable experience. We appreciate your comments on the pool area and the beach transfer. Your feedback is valuable, and we will certainly take it into consideration to improve our services. We’re also glad you enjoyed the local attractions and the ice cream cafe recommendation! Thank you again for your kind words and for taking the time to share your experience. We hope to welcome you back soon! Best regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
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03.08.24
09:33
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United Arab Emirates
Holiday International
4*
Sharjah
Неплохой городской отель без изысков
Dear Mr. Sergey, Thank you for taking the time to share your detailed feedback about your recent stay with us. We appreciate your candid observations and are genuinely sorry to hear that your experience did not fully meet your expectations. We apologize for the inconvenience you faced regarding the check-in time and the early arrival. We understand how frustrating it can be to wait longer than expected, especially when the hotel is not at full capacity. We will review our procedures to ensure better communication and efficiency in similar situations. We also regret that you encountered difficulties with language barriers and the availability of an adapter. We are currently working on enhancing our guest services to address these issues more effectively. Regarding the dining experience and the sports facilities, we appreciate your feedback. Your comments about the meal service and the sports amenities are valuable to us, and we will take them into consideration as we continue to refine our offerings. We are sorry to hear about the issues with the pool and the cleanliness of the room. This is not the standard we aim to uphold, and we are addressing these concerns with our team to ensure a more pleasant experience for our future guests. Thank you for noting the positive aspects of our hotel, including the sports facilities and the quality of the gym. We are glad you found some aspects of your stay enjoyable despite the challenges you encountered. We hope you will consider staying with us again in the future. Should you decide to return, please contact us directly so we can ensure a more comfortable and enjoyable experience. Thank you once again for your feedback. Best regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
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02.08.24
09:25
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United Arab Emirates
Holiday International
4*
Sharjah
Отличный отель
Dear Ms. So, Thank you so much for your thoughtful feedback and for taking the time to share your experience with us. We're thrilled to hear that you enjoyed the great location, the variety of attractions, and the convenience of our nearby cafes and markets. We especially appreciate your kind words about our polite and kind staff, though we’re sorry to hear about the initial check-in experience. Your feedback is invaluable, and we’ll certainly address this with our team to ensure we provide a seamless check-in process for all our guests. It’s wonderful to know you enjoyed our pool and the well-kept area around the hotel. We’re also delighted that our restaurant met your expectations. We’re committed to offering a high standard of service and amenities, and it’s gratifying to hear that you found our facilities to be well-developed. Thank you for recommending us and for planning to return. We look forward to welcoming you back and making your next stay even better. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
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22.07.24
10:16
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United Arab Emirates
Holiday International
4*
Sharjah
Жарко,но очень шикарно!
Dear Valued Guest, Thank you so much for your detailed feedback! We're thrilled to hear that you had such a positive experience at our hotel. It sounds like you really enjoyed the high level of service, the delicious food, and the attentive staff. Your tips on excursions and shopping in Dubai are also very helpful for future guests. We appreciate your recommendation and are glad that you had a great time overall, despite the heat. Thank you again for choosing our hotel, and we hope to welcome you back in the future, perhaps for another memorable stay. Safe travels! Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
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29.06.24
10:44
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United Arab Emirates
Holiday International
4*
Sharjah
Прекрасная Шарджа
Dear Valued Guest, Thank you so much for taking the time to share your detailed feedback about your recent stay with us. We're delighted to hear that you had such a wonderful vacation at our hotel from May 25 to June 8. We greatly appreciate your kind words about our newly renovated rooms and amenities. It's fantastic to know that you found the room features like the frame-shaped lamps and the cleanliness of the snow-white bed linen and towels to your satisfaction. We're glad the shower and amenities were replenished daily as per your needs. It's also wonderful to hear that you enjoyed our breakfast offerings and found the food excellent. We're pleased that you were able to take advantage of our fruit selection and facilities like the pool, mini club, and sauna. Your mention of nearby attractions and the ease of transportation to the beach and other areas is very helpful for other travelers. We strive to provide memorable experiences for all our guests, and we're thrilled that you recommend our hotel for couples and families with children. Thank you once again for choosing our hotel for your vacation. We hope to welcome you back soon for another enjoyable stay! Best regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
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03.06.24
13:31
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United Arab Emirates
Holiday International
4*
Sharjah
Удачная локация отеля и красивый интерьер
Dear Valued Guest, Thank you for sharing your detailed feedback regarding your recent stay at our hotel. We're delighted to hear that you enjoyed our convenient location in the center, along with our modern interior design. It's fantastic to know that you explored the local attractions and found the nearby markets and stores to your liking. We appreciate your insights into the nearby attractions, such as Butterfly Island and the aquarium, as well as your tips for navigating transportation to Dubai. Regarding the issues you encountered, such as the gym closure and varying Wi-Fi quality, please accept our apologies for any inconvenience experienced. We're committed to addressing these concerns to ensure a more seamless experience for our guests in the future. We take cleanliness very seriously, and we're glad to hear that your room met your expectations in this regard. However, we apologize for the odor issue experienced by your father, and we appreciate your prompt communication so we could resolve the matter swiftly. Your feedback on local shopping options and the beach conditions is invaluable, and we'll use it to enhance the overall experience for our guests. We're also grateful for your insights into our meal services and the beach candy arrangement. Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
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10 комментариев |
Ответы пользователя на вопросы к отелям
10.10.18
15:35
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United Arab Emirates
Holiday International
4*
Sharjah
Прилетаем через 2 дня, номер с видом на лагуну. Прошу уточнить необходимо ли вносить депозит, а также его размер.
Здравствуйте Юлия, Благодарим Вас за выбор нашего отеля , Если Вы бронировали через туроператора , то депозит в отеле не будет взыматься. С уважением , Администрация отеля. |
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12.12.18
16:54
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United Arab Emirates
Holiday International
4*
Sharjah
Добрый вечер! Мы в Ваш отель планируем приехать вторично. В этот раз для посещения отеля выбрали Новый год. Скажите, пожалуйста, в какое время запланировано начало новогоднего Гала ужина? Где он будет проходить? Какова праздничная программа? Спасибо
Здравствуйте, Спасибо за Ваш вопрос, время начала новогоднего ужина ещё не опеределено и вся программа в процессе , в скором времени будет все известно и о полной информации можно будет узнать по прибитию на стойке регистрации. |
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30.11.18
15:50
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United Arab Emirates
Holiday International
4*
Sharjah
Добрый день!
Подскажите
1 .есть ли холодильник в стандартных номерах
2.расписание трансфера до Дубая и обратно в декабре.
Здравствуйте. 1) В каждом номере холодильник имеется. Все что в холодильнике за доп. плату. 2) Ежедневно есть трансфер в Дубай Молл с 10:00 и обратно в 15:00 , кроме пятницы. |
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13.01.19
09:25
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United Arab Emirates
Marbella Resort
4*
Sharjah
Добрый день. Пожалуйста подскажите: в чем отличие номеров MASTER SUITE и JUNIOR SUITE? Какой из этих номеров лучше, больше, и имеет свой выход на терассу с мебелью? Они находятся в саду как отдельные домики?
Здравствуйте Мария, Спасибо за вопрос выше , Master suite номер больше чем junior suite , ну и цены чуть-чуть отличается. Они находятся в саду так же как и отдельные домики . С Уважением, Администрация отеля. |
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13.01.19
09:23
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United Arab Emirates
Marbella Resort
4*
Sharjah
Добрый день,в информации об отеле написано,что гости отеля пользуются пляжем отеля Лу-лу бич,и трансфером к нему соответственно,что вводит в заблуждение отдыхающих,и ставит в неловкое положение турагентов.Пожалуйста,дайте достоверную информацию,если условия изменились,сообщите об этом в соответствующих ресурсах.
Второй вопрос,ожидается ли в отеле ренновация,многие жалуются на старую мебель и сантехнику,которая не отвечает современным требованиям отеля 4*
Здравствуйте Моника, 1) В описание отеля не написанно, что от отеля предоставляется бесплатная услуга ну Лю Лю бич . Есть платный трансфера в приотельный пляж Карлтон , стоимость с одного человека 25 дирхам. 2) Ренновация в номерах происходит соотвествующим образом. С Уважением , Администрация отеля |
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13.03.19
09:57
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United Arab Emirates
Holiday International
4*
Sharjah
Добрый день.
В 2018 году отдыхали в вашем отеле и был бесплатный трансфер на пляж. В марте 2019 года снова едем в ваш отель, но из отзывов туристов узнали, что бесплатный трансфер на пляж отменили. Уточните есть или нет бесплатный трансфер на пляж.
Доброе утро, Трансфер на пляж бесплатный? но возить только на платный пляж , что соответсвенно получается в ход в автобус по ваучерам купленным на рецепшион . С Уважением, Администрация отеля. |
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13.03.19
09:42
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United Arab Emirates
Holiday International
4*
Sharjah
Здравствуйте!
Подскажите пожалуйста,какая средняя стоимость обеда/ужина в вашем отеле? И продаётся ли у вас алкоголь?
Здравствуйте Анна, Цена за обед или ужин 85 дирхам с одного человека, детям до 12 лет -50 % . В шарджи нет алкоголя. С Уважением, Администрация отеля. |
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02.09.21
11:07
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United Arab Emirates
Marbella Resort
4*
Sharjah
Добрый день. Подскажите, пожалуйста:
1. В отель можно будет заселиться в октябре 2021г ?
2. Питание (завтрак+ужин) в отеле Марбелла или Холидей?
3. При проживании в отеле Марбелла можно ли будет пользоваться бассейном и услугами отеля Холидей? Гулять по их территории?
4. А отель Холидей открыт для заселения в октябре 2021г?
Добрый день! Благодарим Вас за обращение. Отель Marbella Resort работает в обычном режиме и принимает гостей. Питание проходит в ресторане Undici, который находится на территории отеля Marbella Resort. Просим обратить внимание, что отель Holiday International на данный момент закрыт на полную ренновацию до дальнейшего уведомления. Спасибо. |
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10.10.21
09:54
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United Arab Emirates
Holiday International
4*
Sharjah
Добрый день! Подскажите пожалуйста, возобновил ли отель Holiday international свою работу, очень бы хотелось к вам снова! Благодарю за информацию!
Здравствуйте Алена! Благодарим Вас за обращение. Hotel Holiday International на данный момент закрыт на полную ренновацию до дальнейшего уведомления. Но Вы можете бронировать отель Marbella Resort, который находится на одной территорией с Hotel Holiday International. |
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10.10.21
10:00
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United Arab Emirates
Marbella Resort
4*
Sharjah
Добрый день! Рассматриваем Ваш отель для проживания в январе 2022. Вопросы: 1.Подогревается ли бассейн в этот период? 2.Реновация отеля закончилась? 3.Планируем проживать в номере мастер-люкс. Всё ли номера данного типа отремонтированы? Уточните площадь данного типа номера, т.к. в различных источниках информация отличается
Здравствуйте Дмитрий! Благодарим Вас за обращение! Бассейн в отеле с температурным контролем и подогревается в зимний период. Ренновация отеля полностью завершена, все номера прошли полную ренновацию. Номера Master Suite по площади 65 кв.м. Фото номера прикреплено в данном сообщении. Спасибо. |
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