5
5 accommodation
5 service
5 food
Third time in this hotel
This is the 3rd time we come to this hotel with family. There are several reasons that families take this hotel:
1. Safety
No one can come to the hotel or to the beach from outside. It is totaly isolated and safe. From all sides there are security personals that check everyone who is entering the hotel.
2. The beach
Clear and full of live corals.
The personal on the beach is very helpful. We had an accident during PERSONAL diving (without professional divers) and blood was coming from the ears. Hamad, the lifeguard, did his best to help us. He did even more than later at the hospital. Also I was feeling totaly comfortable to leave all the staff on the beach and run to the hospital with my husband.
3. Animation
Interesting and full of different cultural support (Argenitna dance, belly dance...) animational program. Kids mini disco is another story. My daughter couldn't wait for it to start and danced with happiness. From morning exercises to evening shows. Whole day with us.
4. Bars
We took all inclusive package and there were all you need during day time in restaurants. The working personal is very pleasant and helpful.
5. Food
Tasty and fresh. Only thing is that not much new dishes. After two weeks you feel tired of food.
6. Personal
The staff is amazing. The staff is another reason we come to this hotel.
LOOKINBG FORWARD TO COME NEXT YEAR
Rules and regulations
Ani M voted hotel services
5.0 Services and maintenance quality
5.0 Suitable for a holiday
5.0 Beach
5.0 Children services
— Location convenience
4.8 Rooms
5.0 Hotel infrastructure
16:19 22.05.24
Dear Ani M,
Thank you for taking the time to provide us with detailed feedback on your recent stay at our hotel. We are delighted to hear that you have chosen our hotel for the third time and that you have had a positive experience overall.
We are glad to know that the safety measures we have in place, including security personnel at all entry points, contributed to making you feel safe and secure during your stay. It is also heartwarming to hear about the exceptional care provided by Hamad, our lifeguard, during the incident at the beach. We will make sure to recognize his efforts and dedication.
We appreciate your kind words about our animation program, beach facilities, bars, food quality, and most importantly, our staff. Your feedback motivates us to continue providing excellent service and memorable experiences for all our guests.
We have taken note of your comment regarding the variety of dishes available in our restaurants and will work towards improving this aspect for future visits.
It was a pleasure hosting you and your family once again, and we look forward to welcoming you back next year. If there is anything else we can do to enhance your future stays with us, please do not hesitate to let us know.
Warm regards,
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