Dear Valued Guest,

Thank you very much for taking the time to share such a detailed review of your recent stay with us. We truly appreciate your thoughtful comments and the time you dedicated to describing both the positive aspects of your holiday and the areas where you believe improvements are needed. Your feedback is extremely valuable to us as it helps us continue improving our services and facilities.

First of all, we are delighted to know that many aspects of your stay were enjoyable. It is wonderful to read that you found the beds comfortable and were able to sleep well during your holiday. We are also very pleased that you appreciated the friendliness of our Egyptian team members, including the lady preparing fresh Arabic bread each morning near Ali Baba Restaurant. Your kind greetings from the retired Russian couple will certainly be shared with her and with our restaurant team, who will be very happy to know that their service contributed to your positive experience.

We are equally glad to hear that you enjoyed the variety and quality of our cuisine. Our culinary team works hard to provide a wide selection of dishes every day, and it is very rewarding to know that the fresh juices, healthy options, and different choices of meat, fish, and vegetables met your expectations. Your compliments to our chefs will be shared with them with great appreciation.

Regarding our entertainment offerings. We understand that guest preferences can vary significantly, and while many of our visitor’s express satisfaction with these experiences, we also value differing opinions as an important source of insight.
At our property, we are committed to delivering a well-rounded and high-quality entertainment experience. We carefully select and contract with some of the most talented and professional performers available in Sharm El Sheikh, including singers and show teams who are experienced in entertaining diverse audiences. Our goal is to provide engaging, culturally relevant, and enjoyable programs that complement the resort atmosphere and meet the expectations of our international guests. Despite this, we consistently strive to bring the best of what the region offers to our guests.


We are pleased that you had a relaxing experience at the spa and enjoyed the massages, hammam treatments, and beauty services. Your kind words about our spa therapists and about Victoria at the reception are truly appreciated, and we will gladly pass your compliments on to them.

Regarding your comment about nationalities, please allow us to kindly clarify that our hotel proudly welcomes guests from all over the world. We are committed to treating every guest with the same respect, care, and hospitality regardless of nationality. All our guests receive the same level of service, attention, and dedication from our team.

With regard to the noise you mentioned, we would like to clarify that the hotel is not currently undergoing renovation works. However, from time to time we carry out necessary routine maintenance in certain areas to ensure that our facilities remain safe, comfortable, and maintained according to hotel standards. We sincerely apologize if any maintenance activity caused inconvenience during your stay.

We also appreciate your comments regarding room condition, towels, and amenities. Your observations have been shared with our housekeeping and management teams to review these points carefully and ensure that our standards continue to meet guest expectations.

Finally, we are very happy to know that the crystal-clear sea and the beauty of the bay made such a memorable impression on you. The natural beauty of this destination is truly special, and we are pleased that you were able to enjoy it during your stay.

Thank you once again for your balanced feedback and for sharing your experience after traveling to so many destinations around the world. It would be our pleasure to welcome you back in the future and provide you with an even more enjoyable and comfortable stay.

Warmest regards,
Hossam Mohamed
Hotel Manager
Iberotel Palace