Hello, we booked your hotel 14-21 May 2025.
But recently we read very negative comments and reviews on your hotel. Guests complain, tourist from city hotel come to your hotel and there are no free sunbeds on the beach and long queues to the restaurant for lunch. People are waiting for more than 30mins just to come to the restaurant.
Are these problems to be solved? Or is it going to be like this permanently? If so, we will have to cancel the booking.
Thank you.
KR
Response has been given by Reception of Royal M Al Aqah Beach Resort by Gewan: "Dear Viktoria! Thank You very much for contacting us regarding this matter. Kindly be informed that there are enough sunbeds in the resort for all the Guests and timing of the restaurant allows all the Guests to have lunch, however sometimes when all the Guests are coming at the same tine - it can cause some busy moments." Best Regards, Assistant of Tophotels.ru