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Лента публикаций
Комментарии пользователя к отзывам
03.08.24
09:33
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ОАЭ
Holiday International
4*
Шарджа
Неплохой городской отель без изысков
Dear Mr. Sergey, Thank you for taking the time to share your detailed feedback about your recent stay with us. We appreciate your candid observations and are genuinely sorry to hear that your experience did not fully meet your expectations. We apologize for the inconvenience you faced regarding the check-in time and the early arrival. We understand how frustrating it can be to wait longer than expected, especially when the hotel is not at full capacity. We will review our procedures to ensure better communication and efficiency in similar situations. We also regret that you encountered difficulties with language barriers and the availability of an adapter. We are currently working on enhancing our guest services to address these issues more effectively. Regarding the dining experience and the sports facilities, we appreciate your feedback. Your comments about the meal service and the sports amenities are valuable to us, and we will take them into consideration as we continue to refine our offerings. We are sorry to hear about the issues with the pool and the cleanliness of the room. This is not the standard we aim to uphold, and we are addressing these concerns with our team to ensure a more pleasant experience for our future guests. Thank you for noting the positive aspects of our hotel, including the sports facilities and the quality of the gym. We are glad you found some aspects of your stay enjoyable despite the challenges you encountered. We hope you will consider staying with us again in the future. Should you decide to return, please contact us directly so we can ensure a more comfortable and enjoyable experience. Thank you once again for your feedback. Best regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
02.08.24
09:25
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ОАЭ
Holiday International
4*
Шарджа
Отличный отель
Dear Ms. So, Thank you so much for your thoughtful feedback and for taking the time to share your experience with us. We're thrilled to hear that you enjoyed the great location, the variety of attractions, and the convenience of our nearby cafes and markets. We especially appreciate your kind words about our polite and kind staff, though we’re sorry to hear about the initial check-in experience. Your feedback is invaluable, and we’ll certainly address this with our team to ensure we provide a seamless check-in process for all our guests. It’s wonderful to know you enjoyed our pool and the well-kept area around the hotel. We’re also delighted that our restaurant met your expectations. We’re committed to offering a high standard of service and amenities, and it’s gratifying to hear that you found our facilities to be well-developed. Thank you for recommending us and for planning to return. We look forward to welcoming you back and making your next stay even better. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
22.07.24
10:16
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ОАЭ
Holiday International
4*
Шарджа
Жарко,но очень шикарно!
Dear Valued Guest, Thank you so much for your detailed feedback! We're thrilled to hear that you had such a positive experience at our hotel. It sounds like you really enjoyed the high level of service, the delicious food, and the attentive staff. Your tips on excursions and shopping in Dubai are also very helpful for future guests. We appreciate your recommendation and are glad that you had a great time overall, despite the heat. Thank you again for choosing our hotel, and we hope to welcome you back in the future, perhaps for another memorable stay. Safe travels! Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
29.06.24
10:44
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ОАЭ
Holiday International
4*
Шарджа
Прекрасная Шарджа
Dear Valued Guest, Thank you so much for taking the time to share your detailed feedback about your recent stay with us. We're delighted to hear that you had such a wonderful vacation at our hotel from May 25 to June 8. We greatly appreciate your kind words about our newly renovated rooms and amenities. It's fantastic to know that you found the room features like the frame-shaped lamps and the cleanliness of the snow-white bed linen and towels to your satisfaction. We're glad the shower and amenities were replenished daily as per your needs. It's also wonderful to hear that you enjoyed our breakfast offerings and found the food excellent. We're pleased that you were able to take advantage of our fruit selection and facilities like the pool, mini club, and sauna. Your mention of nearby attractions and the ease of transportation to the beach and other areas is very helpful for other travelers. We strive to provide memorable experiences for all our guests, and we're thrilled that you recommend our hotel for couples and families with children. Thank you once again for choosing our hotel for your vacation. We hope to welcome you back soon for another enjoyable stay! Best regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
03.06.24
13:31
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ОАЭ
Holiday International
4*
Шарджа
Удачная локация отеля и красивый интерьер
Dear Valued Guest, Thank you for sharing your detailed feedback regarding your recent stay at our hotel. We're delighted to hear that you enjoyed our convenient location in the center, along with our modern interior design. It's fantastic to know that you explored the local attractions and found the nearby markets and stores to your liking. We appreciate your insights into the nearby attractions, such as Butterfly Island and the aquarium, as well as your tips for navigating transportation to Dubai. Regarding the issues you encountered, such as the gym closure and varying Wi-Fi quality, please accept our apologies for any inconvenience experienced. We're committed to addressing these concerns to ensure a more seamless experience for our guests in the future. We take cleanliness very seriously, and we're glad to hear that your room met your expectations in this regard. However, we apologize for the odor issue experienced by your father, and we appreciate your prompt communication so we could resolve the matter swiftly. Your feedback on local shopping options and the beach conditions is invaluable, and we'll use it to enhance the overall experience for our guests. We're also grateful for your insights into our meal services and the beach candy arrangement. Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
30.05.24
09:02
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ОАЭ
Holiday International
4*
Шарджа
Отель отличный!
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great stay at our hotel and enjoyed the meals provided, especially the breakfast and dinner options. It's wonderful to know that the food was always tasty, fresh, and served hot, and we're delighted that you and your mother found the meals to be balanced and enjoyable. We greatly appreciate your kind words regarding our service staff. Providing excellent service with genuine care is something we prioritize, and we're glad to hear that our team made a positive impression on you. We apologize for the inconvenience you experienced with the bathroom facilities. Your feedback regarding the shower water spreading and the weak tap has been duly noted, and we will certainly look into addressing these issues to enhance the overall guest experience. Thank you once again for recommending our hotel, and we look forward to welcoming you back for another enjoyable stay whenever your travels bring you to Sharjah. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
21.05.24
15:55
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ОАЭ
Holiday International
4*
Шарджа
Незабываемый отдых в Эмиратах
Dear Valued Guest, Thank you for sharing your delightful experience with us! We are thrilled to learn that you had an unforgettable holiday in Sharjah and that our hotel exceeded your expectations. Your detailed description of the surrounding area and amenities is truly appreciated. It's wonderful to hear that you found our location to be unique and convenient, with easy access to nearby attractions, markets, and supermarkets. We are glad that you enjoyed the picturesque views of the Khalid Lagoon and appreciated the ambiance of the area. We are pleased that you found our restaurant offerings satisfying and that you enjoyed the variety of dishes available. Your compliments about our comfortable rooms and the helpfulness of our staff are greatly valued. Rest assured, your kind words will be shared to the rest of our team. While we regret any inconvenience caused by the unusual rainstorm, we are grateful for your understanding and patience during that time. Your feedback regarding the transfer services is duly noted, and we will work to ensure that such issues are addressed promptly in the future. Thank you for recommending our hotel to fellow travelers. We strive to provide a tranquil and enjoyable experience for all our guests, and it's rewarding to hear that you had a positive stay with us. We look forward to welcoming you back for another memorable stay in Sharjah. Best regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
21.05.24
15:51
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ОАЭ
Holiday International
4*
Шарджа
Из зимы в лето
Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at our hotel. We are delighted to hear that overall you enjoyed your holiday in Sharjah and found the experience favorable compared to other destinations. We sincerely apologize for the inconvenience caused by the renovation work on the seventh floor during your stay. Your feedback regarding the odor and its impact on your experience has been duly noted, and we will take steps to ensure that similar situations are handled more efficiently in the future. It's great to know that you found our food offerings satisfactory, and that you appreciated the variety and quality provided. We understand the importance of having options that cater to different preferences, and we are pleased that you found the selection suitable. We are glad to hear that you enjoyed the amenities of the hotel, including the pool area, and that you took advantage of the convenient transportation to Al Khan Beach. Your feedback regarding the beach closure due to strong winds will help us better inform guests in similar circumstances in the future. Thank you for highlighting the picturesque surroundings of the hotel and your positive impressions of Sharjah. We strive to provide a relaxing and enjoyable environment for all our guests, and it's rewarding to hear that you appreciated the ambiance of the area. We appreciate your patronage of our travel services and are pleased that you found value in the excursions offered. Your mention of the ease of accessing transportation options will be helpful for future guests looking to explore the area. We regret any inconvenience caused by the delay in the transfer to the airport and apologize for any inconvenience this may have caused. Once again, thank you for choosing to stay with us and for sharing your feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
26.04.24
10:28
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ОАЭ
Holiday International
4*
Шарджа
Dear Mr. Sergey, Thank you for taking the time to rate your experience with us. We're glad to see that you rated us highly, and we appreciate your feedback. If there are any specific areas where we excelled or areas where you feel we could improve, please feel free to let us know. Your feedback helps us to continually enhance our services and ensure that all our guests have an exceptional experience. We hope to have the opportunity to welcome you back in the future! Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
24.04.24
15:27
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ОАЭ
Holiday International
4*
Шарджа
Отель хороший , но проблемы имеются …
Dear Ms. Alina, We sincerely apologize for the additional inconveniences you experienced during your stay with us. It's disheartening to learn that we failed to communicate effectively regarding the beach transfer schedule and the availability of towels. Your feedback regarding the lack of communication about the launch of the beach transfer service and the restricted timing for towel distribution is concerning, and we deeply regret any frustration or inconvenience this may have caused you. Rest assured, we will address these issues with our team to ensure better communication and service moving forward. Additionally, we apologize for the ongoing maintenance issues you encountered, including the ceiling leak in the bathroom and the repair work on the sewerage system. Please know that we take these matters seriously, and we are actively working to address and resolve them as quickly as possible. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We sincerely apologize for falling short of your expectations and for any negative impact this may have had on your experience with us. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly. Warm regards, Kyla Capiral Executive Secretary Hotel Holiday International l Marbella Resort |
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Ответы пользователя на вопросы к отелям
10.10.18
15:35
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ОАЭ
Holiday International
4*
Шарджа
Прилетаем через 2 дня, номер с видом на лагуну. Прошу уточнить необходимо ли вносить депозит, а также его размер.
Здравствуйте Юлия, Благодарим Вас за выбор нашего отеля , Если Вы бронировали через туроператора , то депозит в отеле не будет взыматься. С уважением , Администрация отеля. |
12.12.18
16:54
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ОАЭ
Holiday International
4*
Шарджа
Добрый вечер! Мы в Ваш отель планируем приехать вторично. В этот раз для посещения отеля выбрали Новый год. Скажите, пожалуйста, в какое время запланировано начало новогоднего Гала ужина? Где он будет проходить? Какова праздничная программа? Спасибо
Здравствуйте, Спасибо за Ваш вопрос, время начала новогоднего ужина ещё не опеределено и вся программа в процессе , в скором времени будет все известно и о полной информации можно будет узнать по прибитию на стойке регистрации. |
30.11.18
15:50
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ОАЭ
Holiday International
4*
Шарджа
Добрый день!
Подскажите
1 .есть ли холодильник в стандартных номерах
2.расписание трансфера до Дубая и обратно в декабре.
Здравствуйте. 1) В каждом номере холодильник имеется. Все что в холодильнике за доп. плату. 2) Ежедневно есть трансфер в Дубай Молл с 10:00 и обратно в 15:00 , кроме пятницы. |
13.01.19
09:25
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ОАЭ
Marbella Resort
4*
Шарджа
Добрый день. Пожалуйста подскажите: в чем отличие номеров MASTER SUITE и JUNIOR SUITE? Какой из этих номеров лучше, больше, и имеет свой выход на терассу с мебелью? Они находятся в саду как отдельные домики?
Здравствуйте Мария, Спасибо за вопрос выше , Master suite номер больше чем junior suite , ну и цены чуть-чуть отличается. Они находятся в саду так же как и отдельные домики . С Уважением, Администрация отеля. |
13.01.19
09:23
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ОАЭ
Marbella Resort
4*
Шарджа
Добрый день,в информации об отеле написано,что гости отеля пользуются пляжем отеля Лу-лу бич,и трансфером к нему соответственно,что вводит в заблуждение отдыхающих,и ставит в неловкое положение турагентов.Пожалуйста,дайте достоверную информацию,если условия изменились,сообщите об этом в соответствующих ресурсах.
Второй вопрос,ожидается ли в отеле ренновация,многие жалуются на старую мебель и сантехнику,которая не отвечает современным требованиям отеля 4*
Здравствуйте Моника, 1) В описание отеля не написанно, что от отеля предоставляется бесплатная услуга ну Лю Лю бич . Есть платный трансфера в приотельный пляж Карлтон , стоимость с одного человека 25 дирхам. 2) Ренновация в номерах происходит соотвествующим образом. С Уважением , Администрация отеля |
13.03.19
09:57
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ОАЭ
Holiday International
4*
Шарджа
Добрый день.
В 2018 году отдыхали в вашем отеле и был бесплатный трансфер на пляж. В марте 2019 года снова едем в ваш отель, но из отзывов туристов узнали, что бесплатный трансфер на пляж отменили. Уточните есть или нет бесплатный трансфер на пляж.
Доброе утро, Трансфер на пляж бесплатный? но возить только на платный пляж , что соответсвенно получается в ход в автобус по ваучерам купленным на рецепшион . С Уважением, Администрация отеля. |
13.03.19
09:42
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ОАЭ
Holiday International
4*
Шарджа
Здравствуйте!
Подскажите пожалуйста,какая средняя стоимость обеда/ужина в вашем отеле? И продаётся ли у вас алкоголь?
Здравствуйте Анна, Цена за обед или ужин 85 дирхам с одного человека, детям до 12 лет -50 % . В шарджи нет алкоголя. С Уважением, Администрация отеля. |
02.09.21
11:07
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ОАЭ
Marbella Resort
4*
Шарджа
Добрый день. Подскажите, пожалуйста:
1. В отель можно будет заселиться в октябре 2021г ?
2. Питание (завтрак+ужин) в отеле Марбелла или Холидей?
3. При проживании в отеле Марбелла можно ли будет пользоваться бассейном и услугами отеля Холидей? Гулять по их территории?
4. А отель Холидей открыт для заселения в октябре 2021г?
Добрый день! Благодарим Вас за обращение. Отель Marbella Resort работает в обычном режиме и принимает гостей. Питание проходит в ресторане Undici, который находится на территории отеля Marbella Resort. Просим обратить внимание, что отель Holiday International на данный момент закрыт на полную ренновацию до дальнейшего уведомления. Спасибо. |
10.10.21
09:54
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ОАЭ
Holiday International
4*
Шарджа
Добрый день! Подскажите пожалуйста, возобновил ли отель Holiday international свою работу, очень бы хотелось к вам снова! Благодарю за информацию!
Здравствуйте Алена! Благодарим Вас за обращение. Hotel Holiday International на данный момент закрыт на полную ренновацию до дальнейшего уведомления. Но Вы можете бронировать отель Marbella Resort, который находится на одной территорией с Hotel Holiday International. |
10.10.21
10:00
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ОАЭ
Marbella Resort
4*
Шарджа
Добрый день! Рассматриваем Ваш отель для проживания в январе 2022. Вопросы: 1.Подогревается ли бассейн в этот период? 2.Реновация отеля закончилась? 3.Планируем проживать в номере мастер-люкс. Всё ли номера данного типа отремонтированы? Уточните площадь данного типа номера, т.к. в различных источниках информация отличается
Здравствуйте Дмитрий! Благодарим Вас за обращение! Бассейн в отеле с температурным контролем и подогревается в зимний период. Ренновация отеля полностью завершена, все номера прошли полную ренновацию. Номера Master Suite по площади 65 кв.м. Фото номера прикреплено в данном сообщении. Спасибо. |
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