Nirvana Dolce Vita 5*

We know this hotel since our first trip to Turkey in 2001, when it was called Palmariva.

In October 2019 my parents were staying there for 10 days, and I visited them only for a weekend.

The hotel is in general nice, but there are several issues which are unacceptable for a 5-star luxury hotel:

- During our stay there were too many flies in the restaurant. They were everywhere (fruits, cakes, etc). The staff did not react on our requests to solve this problem, while simply smiling.

- Provided service is sometimes below 5-star luxury standard. Few days before I arrived my parents agreed that the price for my stay from Saturday morning to Sunday late evening will be 150 Euro for an extra bed placed to their room and all inclusive food. This was confirmed with the lobby and their guide from Anex tours. I paid the requested amount upon arrival. However, after some time we got a call from the lobby that we have to pay extra 5 Euro before 4p.m., because the person who charged my credit card in Turkish Lira set lower amount. We paid this 5 Euro, but normally in luxury hotels nobody will disturb the guests for such a reason, especially if they did a mistake themselves. An extra bed was delivered to our room only late afternoon and after several reminders. The woman who brought the bed was not able to place it, and we had to assist her (!). Also, this bed was very small and inconvenient, like in a cheap hostel.

- Some staff members are impolite and behave like cheaters from Turkish bazaar. Although the price of my stay was agreed to be 150Euro and they did not provide 5-star service with an extra bed, on Sunday 12-15 we got another call from the lobby to the private Russian number of my father. We thought that they want me to return my room key, though a day before I was told that I can keep the key until my departure (because the room of my parents was paid until Tuesday). However, when we came to the lobby, the staff member called Muharrem (in the photo) told us that I will need to pay another 150Euro or leave the hotel (!), though the price for the whole weekend was agreed in advance. His behavior was really animal-style, he was very rude and always tried to call someone while talking to us. Other staff members staying nearby were also shocked. Finally, we spent nearly an hour for sorting this situation and did not get any clear explanations even from the guest relations who seemed to cover Mr. Muharrem’s faults trying to give us some random explanation like “if I stay only one night, I have to leave at 12-00”, etc. However, according to all service standards, the guest must leave the room at 12-00, and can use the hotel facilities (beach, restaurants, pools, etc) and store the luggage until the departure. There is NO rule that the guest has to be pushed away from a 5-start hotel at 12-00 and wait for the airport transfer outside, especially if the weekend-stay price was agreed in advance. As a “good will” they told that I can stay until 7p.m. and come to register my departure with a passport, though my airport transfer was booked for midnight. Later the guide told my parents that this is absolutely not legal, but still I had to go to the airport by public transport with two connections (in Kemer and Antalya), and spent few more hours there. During two remaining days of my parents’ stay, the hotel staff visited their room many times (probably thinking that I did not leave).

To summarize, I cannot recommend this hotel for a weekend trip. You will pay much more than you really get, and the staff will try to cheat you while wasting your time. No relaxing short stay is possible in this hotel, until they improve the cultural level of their staff and teach them a basic principle of any business saying that “the costumer is always right”.