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Комментарии пользователя к отзывам
27.10.19
19:51
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Egypt
Marina Resort Port Ghalib, A Member of Radisson Individuals
5*
Marsa Alam
Нам тут понравилось
Дорогая Изольда, Большое спасибо, что выбрали SUNRISE Marina Resort,Port Ghalib-Select- во время вашего недавнего пребывания в Египте и, что порекомендовали нас читателям TopHotels и нашим будущим клиентам.Мы очень рады узнать, что вы восхищены щедрым приветствием и заботой наших сотрудников, множеством услуг и удобств, разнообразием и превосходством наших знаменитых анимационных мероприятий и шоу, различными вкусными продуктами питания. Команда SUNRISE Marina Resort ждет и приглашает вас провести у нас ваш следующий великолепный отпуск. С уважением! Администрация отеля |
15.08.19
14:04
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Egypt
Marina Resort Port Ghalib, A Member of Radisson Individuals
5*
Marsa Alam
идеально для снорклинга
Дорогая гостья, Большое спасибо, что выбрали SUNRISE Marina Resort,Port Ghalib-Select- во время вашего недавнего пребывания в Египте и, что порекомендовали нас читателям TopHotels и нашим будущим клиентам. Команда SUNRISE Marina Resort ждет и приглашает вас провести у нас ваш следующий великолепный отпуск. С уважением! Администрация отеля |
25.05.19
00:52
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Egypt
Marina Resort Port Ghalib, A Member of Radisson Individuals
5*
Marsa Alam
Хороший отдых в хорошем месте
Dear Юлия Замотина, Sunny greetings, Again I deeply apologize for all misunderstandings and issues you had during your holiday. If you will ever plan to come back, please write to us a direct email. I will personally make sure that you will receive beautiful room and I will provide my assistance during whole your stay. Best regards, Monika Wieczorkowska Assistant Guest Experience & Quality Manager |
04.05.19
18:47
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Egypt
Marina Resort Port Ghalib, A Member of Radisson Individuals
5*
Marsa Alam
Хороший отдых в хорошем месте
Dear Юлия Замотина, Thank you for taking the time to tell us about your experience at SUNRISE Marina Resort, Port Ghalib -Select- and bringing to our attention elements, which need improvements. Our hotel strives to provide the best quality of service for our guest. In this goal, the guests comments are for us very important and always taken into consideration. As you were in 2017, let me tell you about all the changes and correction of the information: - All of our rooms have bathrooms. - Fitness Room was upgraded with new machines and all of them are in use. - WiFi is available in all resort, currently we are even upgrading the speed! - Booking in Travel Agency doesn't necessarily means that we received it straight away. Please accept our apology that the room wasn't waiting for you upon arrival, we humbly asking for your forgiveness. - We do not have issues with hot water, we had installed last year many boilers and special pumps to deliver hot water to all the rooms. - We had changed Animation since 2017, no one can say now that it is boring! I hope it gives you a better look on the hotel in current stay. We hope that one day you will decide to visit us again in order to see all the changes with your own eyes. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management |
22.04.19
01:50
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Egypt
Marina Resort Port Ghalib, A Member of Radisson Individuals
5*
Marsa Alam
Захватывающе красивое море. Все Супер
Dear Яна, Thank you very much for taking the time to write your supporting review online and for recommending SUNRISE Marina Resort, Port Ghalib -Select- to everyone. What a great honor for us to receive such heartening words from an experienced traveler as you. It is my extreme delight to know that you have taken pleasure in our multiple facilities and appreciated our services style. With pleasure, I shall gladly transmit your appreciation to the team who will certainly be inspired to read your sympathetic words. SUNRISE family is waiting for your return soon. Best regards, Hotel Management |
15.02.19
11:14
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Egypt
Marina Resort Port Ghalib, A Member of Radisson Individuals
5*
Marsa Alam
Отличный отдых!
Уважаемая Виктория, Большое спасибо за то, что нашли время написать свой отзыв о поддержке онлайн и за то, что порекомендовали SUNRISE Marina Resort, Port Ghalib -Select- всем. Какая большая честь для нас получить такие отрадные слова от опытного путешественника, как вы. Мне очень приятно знать, что вы получили удовольствие от наших многочисленных услуг и оценили наш стиль обслуживания. Я с удовольствием передам вашу благодарность команде, которая наверняка будет вдохновлена, чтобы прочитать ваши сочувствующие слова. Семья SUNRISE ждет вашего возвращения в ближайшее время. С наилучшими пожеланиями, Администрация отеля |
17.01.19
23:55
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Egypt
Marina Resort Port Ghalib, A Member of Radisson Individuals
5*
Marsa Alam
Сюда хочется возвращаться. Мы всем довольны. Номера хорошие...
Dear Марина, Thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SUNRISE Marina Resort, Port Ghalib -Select- , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that many of our guests have grown so fond of. Please rest assured that we are taking the appropriate measures to address mentioned issue and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. |
17.01.19
23:53
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Egypt
Marina Resort Port Ghalib, A Member of Radisson Individuals
5*
Marsa Alam
нас там не ждут...
Dear Марина, Sunny greetings. If you plan to come back, please write to us a direct email, we will do our best to provide for you great room and to deliver everything on time! We always cherish our repeater guests and aim to provide a superior experience. Best regards and I wish you all the best in the New Year! |
17.01.19
23:50
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Egypt
Marina Resort Port Ghalib, A Member of Radisson Individuals
5*
Marsa Alam
В этом сезоне открыли для себя новое место для отдыха -Порт...
Dear Марина, Kindly be informed that we do read and we do take all comments to the consideration. Thank you for your kind feedback, I do agree with you. Best regards |
17.01.19
23:47
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Egypt
Marina Resort Port Ghalib, A Member of Radisson Individuals
5*
Marsa Alam
Надеюсь повторить отдых в этом отеле :)
Dear Irina, SUNRISE Marina Resort, Port Ghalib -Select- entire team would like to express their sincere gratitude for your kind feedback. We are glad to know that you have spent an enjoyable holiday. With pleasure, I shall gladly transmit your appreciation to the team who will certainly be inspired to read your sympathetic words. Regarding the loud music from the bar- unfortunately they belong to Port Ghalib and during Christmas and New Year period they played music louder- we do apologize for that. Please fell free to write to us a direct email with for room preferences for the next stay, we will do our best to make your wishes come true! We are waiting for your next visit soon. Best regards, Hotel Management |
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Ответы пользователя на вопросы к отелям
30.05.18
21:07
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Egypt
Marina Resort Port Ghalib, A Member of Radisson Individuals
5*
Marsa Alam
Добрый день, сколько стоят услуги Дайвинг центра?
Dear Ekaterina, Warm greetings from SUNRISE Marina Resort Port Ghalib -Select-. Kindly be informed that our Diving Centre, as outsider provider, reserved rights to set the prices upon arrival. I remain at your disposal for any further inquiries. Best regards, Hotel Management |
30.05.18
21:09
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Egypt
Marina Resort Port Ghalib, A Member of Radisson Individuals
5*
Marsa Alam
ТУРИСТЫ КАКИХ ОТЕЛЕЙ МОГУТ ПОЛЬЗОВАТЬСЯ АКВАПАРКОМ БЕСПЛАТНО?
Dear алла, Warm greetings from SUNRISE Marina Resort, Port Ghalib -Select-. Kindly be informed that Aqua Park is free of charge for all the guests from our hotel. Best regards, Hotel Management |
21.10.18
18:28
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Egypt
Marina Resort Port Ghalib, A Member of Radisson Individuals
5*
Marsa Alam
Добрый день!
Вопрос по категории номеров, STANDARD ROOM, - есть ли у них балкон? Чем SUPERIOR ROOM отличается от STANDARD ROOM кроме как 35 метров и 40 метров?
Dear Виктория, Warm greetings from SUNRISE Marina Resort, Port Ghalib -Select-. Kindly be informed that the Standard Rooms are without a balcony. Our Superior Rooms are slightly bigger and have a balcony. I remain at your disposal for any further inquiries. Best regards, Hotel Management |
21.10.18
18:31
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Egypt
Marina Resort Port Ghalib, A Member of Radisson Individuals
5*
Marsa Alam
Добрый день! Подскажите стоимость трансфера из аэропорта Марса Алама в Ваш отель. Спасибо.
Dear Светлана, Warm greetings from SUNRISE Marina Resort, Port Ghalib -Select-. Kindly be informed that the transfer from Marsa Alam Airport to our hotel is for 20 EUR (max. 2 guests), 30 EUR (max 7 guests). I remain at your disposal for any further inquiries. Best regards, Hotel Management |
21.10.18
18:26
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Egypt
Marina Resort Port Ghalib, A Member of Radisson Individuals
5*
Marsa Alam
I want to choose your hotel for an occasion in October 27-29. Will the guide accompany me from Hurghada airport to your hotel and how many kilometers is it?
Dear Светлана, Warm greetings from SUNRISE Marina Resort Port Ghalib -Select-. Kindly be informed that it depends on your travel agency, whether they will arrange transport- most of the companies do. If you would like, we can assist you to organize private transport from Hurghada Airpot to our hotel. Kindly write to us a direct email in order to discuss all the details. I remain at your disposal for any further inquiries. Best regards, Hotel Management |
29.01.19
14:28
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Egypt
Marina Resort Port Ghalib, A Member of Radisson Individuals
5*
Marsa Alam
Добрый день.
Можно узнать какие напитки есть в баре на пляже из алкогольных и безалкогольных?
В частности есть ли пиво?
Dear Вячеслав Демакин, Warm greetings from SUNRISE Marina Resort Port Ghalib -Select-. Kindly find below list of drinks offered in our Chiringuito Beach Bar (All Inclusive): - non-alcoholic: tea, coffee, juices, soft drinks, water -alcoholic: spirits, beer, wine. I remain at your disposal for any further inquiries. Best regards, Hotel Management |
28.04.19
10:35
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Egypt
Marina Resort Port Ghalib, A Member of Radisson Individuals
5*
Marsa Alam
Hello, dear Sunrise! We're a couple going to be in the hotel on April 30, flight from Warsaw. There are a few questions:
1. Does hotel provide beach towels on the beach? Which things do you reccomend to take with?
2. Is it possible to get a room with a balcony and a view of the pool if we have a standard (CV)?
Thank you so much,
Alla&Alex
Dear Alla, Warm greetings from SUNRISE Marina Resort, Port Ghalib -Select-. Kindly be informed that towels are available for our guests at all pools and at the beach, free of charge. Regarding the room, please write to us direct email with reservation details in order to check your booking. Looking forward to hear from you! Best regards, Monika Wieczorkowska Assistant Guest Experience & Quality Manager |
12.06.19
23:25
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Egypt
Marina Resort Port Ghalib, A Member of Radisson Individuals
5*
Marsa Alam
Здравствуйте , хочу приехать в Ваш отель сентябрь или октябрь. ПОдскажите как у вас с ветрами в этот период ?, насколько можно купаться?
Dear Irina Bera, Warm greetings from SUNRISE Marina Resort, Port Ghalib -Select-. Kindly be informed that Marsa Alam region is famous because of never-stopping wind, but trust me- it is a blessing with those temperatures! Please note that we have normal entrance to the Sea, therefore winds are not any obstacles to swim, our seas is always available for our guests. In case of any other wishes or requests, please do not hesitate to contact us. Best regards, Hotel Management |