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Комментарии пользователя к отзывам
25.06.21
18:16
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Tunisia
TUI Magic Life Africana
5*
Yasmin
Неплохой отель, но это не 5*
Dear Andrei, Thank you very much for your detailed review, your positive points and your critics, which we noted. As you mentioned, we throw back the algues into the sea, because it is forbidden to take it out. But of course we do our best to take all plastic and other garbage. Unfortunately the currents during these last weeks were not very good and all the dirt came to the beaches. We will see with our Chef to improve the cooking of the sensible foods, always taking into consideration the hygiene mesures and regulations. We are very sorry about the cockroaches in your room. We treat regularely, but the heat, heavy humidity and long closing periods made them appear. We would be very happy to welcome you soon again in our club and we hope to convince you to 100% of our offer and services. Your TUI MAGIC LIFE Africana Team |
13.02.20
10:10
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Tunisia
TUI Magic Life Africana
5*
Yasmin
Великолепный отдых в Африке!
Dear Lyobov Thank you very much for your perfect review. We are very happy you had a perfect holiday with your family in our club, that your grandchildren found friends, you had a good time at the beach and the pools and enjoyed our food. It would be a pleasure to welcome you soon again in our club Your TUI MAGIC LIFE Africana Team |
17.10.19
14:51
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Tunisia
TUI Magic Life Africana
5*
Yasmin
ПРИ ЗАСЕЛЕНИИ ВЗИМАЕТСЯ НЕВОЗВРАТНЫЙ ТУРИСТИЧЕСКИЙ СБОР...
Dear Roman Thank you very much for your review. We noted your compliments and your critics and we will review them closely. Our Kitchen Staff is happy to prepare food for babies, please just ask during your next visit, tell them, which vegetable and meat or fruits should be done. Otherwise, the glasses are available in the pharmacies. Closest one is the night pharmacy, open from 20h00 - 08h00 in 5 minutes Walking distance. Our staff is trying the best to have conversation in russian language. We took some lessons and will continue to learn. Maike Assistant General Manager |
27.09.19
16:04
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Tunisia
TUI Magic Life Africana
5*
Yasmin
Тунис 2019!!!
Dear Vladimir and Alla, Thank you very much for your perfect review and your compliments to our staff and Entertainment. We are happy you enjoyed your stay and had the chance to discover the South of Tunisia, a very impressing sight! Looking forward to your next visit to TUI MAGIC LIFE Africana Maike Assistant General Manager |
27.09.19
16:01
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Tunisia
TUI Magic Life Africana
5*
Yasmin
Отдых в июле с детьми
Dear Tatiana thank you very much for your very good comment. We are happy you had a good time in general, unfortunately with some days of waves and algues on the beach. In the meatime the club was renovated, all bathrooms have showers now and also additional doors in most family rooms. We would be very happy to welcome you soon again in our club TUI MAGIC LIFE Africana. Maike Assistant General Manager |
27.09.19
15:55
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Tunisia
TUI Magic Life Africana
5*
Yasmin
Dear Marina Thank you very much for your perfect rating. We are happy you enjoyed your stay with us and we hope to welcome you soon again in our club TUI MAGIC LIFE Africana Maike Assistant General Manager |
27.09.19
15:54
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Tunisia
TUI Magic Life Africana
5*
Yasmin
Раньше мы бывали в Тунисе довольно часто- май и сентябрь...
Dear Evgeni We always serve the fruit of the season, we don't have much importation in Tunisia, there is in a way only bananas and some apples. So the strawberry season starts in April to about end of May. In July, August you will find melon, watermelon, peaches, during the winter season mostly oranges, mandarines. The choice might not Always be big, but the taste is very good, because the fruit are ripe on the trees and not in the boxes as they would be if exported. |
27.09.19
15:48
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Tunisia
TUI Magic Life Africana
5*
Yasmin
Раньше мы бывали в Тунисе довольно часто- май и сентябрь...
Dear Svetlana, Thank you very much for your review. We are very sorry to hear, that you did not enjoy your vacation as much as expected, but we thank you for your compliments to our staff, the club area, the beach and pools. We are also taking care about the shower problem, which we only found out after the renovation and during high season, it was nearly not possible to solve this out, but it will be done soon. We also noted your critics concerning the food offer and will see into it with our chef. Maybe one day in the future, you will decide to come back to Tunisia and to TUI MAGIC LIFE Africana Maike Assistant General Manager |
27.09.19
15:26
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Tunisia
TUI Magic Life Africana
5*
Yasmin
Замечательный отдых
Dear Anastasia Thank you very much for your most perfect review. We are happy that in general you had a pleasant stay with us. But we also noted your critics concerning the ants in the room and the kids entertainment. We will look into this more closely and will improve whatever possible. We would be happy to welcome you soon again in our club TUI MAGIC LIFE Africana Maike Assistant General Manager |
27.09.19
15:22
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Tunisia
TUI Magic Life Africana
5*
Yasmin
Хороший отдых!
Waterski is for free 2x per day and per person. |
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Ответы пользователя на вопросы к отелям
06.09.19
12:52
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Tunisia
TUI Magic Life Africana
5*
Yasmin
Здравствуйте, подскажите включен ли бесплатный массаж и если да, то сколько сеансов?
И каковы условия раннего заселения и позднего выезда
Dear Natalya We have no massages included. There are a lot of options with different prices. Please see our SPA Center for all offers, if you are here. Also, we do our best to have the rooms ready for early check in. Late check out costs 28 Euro to 15h00, 55 Euros to 18h00 and 69 Euros to 20h00 Please download our TUI MAGIC LIFE App, to have all information about our club already before your stay, it is also in russian language. |
06.09.19
12:53
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Tunisia
TUI Magic Life Africana
5*
Yasmin
Добрый вечер! Собираемся к вам в конце августа с ребёнком, можно ли взять чайник на прокат в номер?
Yes, this is possible, you can just ask upon arrival, to get a kettel in the room. |
06.09.19
12:58
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Tunisia
TUI Magic Life Africana
5*
Yasmin
Здравствуйте!
Скажите пожалуйста, как оборудован санузел специализированных номеров для инвалидов: есть ли в нем душ со сливом в полу и ровный пол для заезда на кресле-коляске (может быть, имеется фото такого санузла)?
Я - инвалид-колясочник, планирую отдохнуть в Вашем отеле с семьёй, есть ли гарантии предоставления такого специализированного номера для инвалида при бронировании категории Family room 3+1?
Большое спасибо за ответ!
Юрий.
Dear Yura, Sorry for the late answer. We have rooms equipped for handicapped guests, you can enter to the bathroom with your wheelchair, the shower is even with a seat, so you can move from the wheelchair to the seat. Also the toilet have handels on the side, so you can hold yourself. The washing tub is high enough to roll underneath and all rooms are on the groundfloor, big enough to move easily around with the wheelchair. The room is a standard room, so only for 2 persons. On your booking, you have to mention that you need a room for handicapped guests and you can send a mail in advance, so we can also make sure from our side, we got the information. info.africana@tui-magiclife.com The family rooms are not equipped for people with a wheelchair, but they all have showers. So maybe you can book 2 standard rooms instead of a family room |
06.09.19
12:59
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Tunisia
TUI Magic Life Africana
5*
Yasmin
Предоставляет ли отель халаты, тапочки, мыльно-рыльные принадлежности (шампуни, гели и т п )?
The hotel provides a shower/shampooing dispenser in the shower and one at the handwashing basin. No small bottles for environmental reasons. The bathrobes and slippers are on request upon arrival and depending on your arrival time, they will be send to the room straight away or the morning after. |
19.12.19
18:22
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Tunisia
TUI Magic Life Africana
5*
Yasmin
Доброго времени суток! Подскажите пожалуйста,центр водных видов спорта: виндсерфинг, водные лыжи, лодка-банан, катамаран, каноэ- это бесплатно или в зависимости от какого тур. оператора приехал.
Dear Katos, For all Tour Operators, there are the same rules for watersport. Canoe for free, unlimited per day, if available Windsurfing with international windsurfing license for free Catamaran with international catamaran license one hour per day for free Waterski or wakeboard or monoski 2x per day and per person for free Banana Boat 2x per day and per person for free Catamaran and windsurfing lessons 3 days 150 Euro per person and course, (lessons, papers material, exams) All the best |
31.12.19
22:31
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Tunisia
TUI Magic Life Africana
5*
Yasmin
Добрый день!
С наступающим Новым годом❄️🎄🎅🥳🎉🎊🎁
Планируем снова приехать к вам в летний период! Будут ли у вас детские аниматоры для возраста 14-16лет?!
Спасибо!
Dear Natalia Thank you very much for your request. We are looking forward to seeing you soon again in our club. We have Teens Entertainment for the kids from 13 - 16 years old. Happy New Year Maike |
19.01.20
18:39
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Tunisia
TUI Magic Life Africana
5*
Yasmin
Добрый день!
Подскажите, как дела обстоят с импортным алкоголем? Он платный или входит во "все включено". Если нет, то какая алкогольная концепция представляется.
Dear Oleg We offer no name imported and bottled in Tunisia alcoholic beverages in our all inclusive concept and this 24h a day. We also offer a paid bar with imported brand name drinks from 16h to 24h with extra charge. |
13.02.20
10:03
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Tunisia
TUI Magic Life Africana
5*
Yasmin
Здравствуйте! Едем в отель с детьми 10 и 4 лет. Младший, конечно, захочет на водные горки. С какого возраста разрешено катание на горках? Возможно ли спускаться вместе с родителями?
Dear Tati The 10 year old can use it alone, the 4 year old together with a parent. But you are not allowed to use swimming aids. All the best Maike |
03.03.20
11:37
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Tunisia
TUI Magic Life Africana
5*
Yasmin
Добрый день!
подскажите, есть ли в отеле подогреваемый бассейн? планируем отпуск на последнюю неделю апреля с детьми
We have a heated indoor pool and a heated outdoor pool, always depending on weather conditions, but normally until 01.05. |
15.06.21
13:49
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Tunisia
TUI Magic Life Africana
5*
Yasmin
Добрый день! Выезжаем завтра в отель... как обстоят дела? Много народу, есть ли анимация?
Dear Tatjana, Thank you for your request. The hotel is not too full during the week, but a nice ambiance. On the week-end it is always full. There is animation. Looking forward to meeting you Your TUI MAGIC LIFE Africana Team |
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