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Лента публикаций
Комментарии пользователя к отзывам
07.07.23
17:40
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
Хороший отель
Dear guest, It was a great pleasure to read your review for which we thank you and from which we are motivated to continue offering our best services to all our valuable guests. We thank you for your confidence to choose our hotel for your holidays and we will be glad to welcome you again in our premises in the future. The Hotel Management |
23.01.20
13:02
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
Отдых в Dessole
Dear Mrs. Elena, On arrival we offer our guests one bottle of water in their room fridge, after which there is a possibility to refill your bottle at the bars or the main restaurant. This is a policy we have adopted (like many international hotels) in order to cut back on the plastic waste. There is also a minimarket in the hotel reception should you decide to purchase water. Regarding the wi fi , we have a good coverage in the rooms as well as on the entire hotel territory, including on the beach in front of the hotel. Warm regards from sunny Crete, Andreea Irimia Guest Relations Dessole Dolphin Bay Resort |
23.01.20
12:58
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
Отдых в Dessole
Dear Mrs. Victoria Guskova, Thank you for taking the time and writing such a detailed review for our hotel. Here in Dessole Dolphin Bay we are always striving to meet our guests needs, and hearing we did just so only motivates us to further improve our services and standards even more. It was a pleasure having you as our guests and we are looking forward to welcoming you once more when you decide to visit Crete again! Warm regards from sunny Crete, Andreea Irimia Guest Relations Dessole Dolphin Bay Resort |
23.01.20
12:34
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
Ни когда в этот отель не приезжайте
Dear Mr. Maksim, We are sorry to hear that your stay with us was not satisfactory. Our entire staff is always working hard to ensure that our guests are experiencing the best holidays while staying with us. Having said this, it is regretful you did not inform us on the spot that you are not satisfied with your room, as we are positive that our Reception team could have proposed an immediate solution for you and find another room. Regarding the food, we take great pride in welcoming international guests from all over the world, thus having many food themed nights in the main restaurant as well as the traditional Greek evening in our Taverna by the beach, in order to please such a diverse group of guests. As we mentioned before our staff team is always open and available to our clients for their feedback, as well as dealing with specific food requests if our guests are having trouble in choosing what to eat. We appreciate your feedback and we would like to invite you to read the numerous and positive reviews from our guests who particularly appreciated the authenticity of our hotel's quality, atmosphere, services, cleanliness, animation etc. Warm regards, Andreea Irimia Guest Relations Dessole Dolphin Bay Resort |
29.11.19
14:27
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
Отдыхали в конце сентября. С погодой нам очень повезло...
Dear Mrs. Olga, Thank you for taking the time and writing such a detailed review for our hotel.Here in Dessole Dolphin Bay Resort not only we always strive to meet our guest's needs but to give them the best holiday experience as well. As you mentioned in your review, since it was towards the end of the season, we do tend to have a bigger number of elderly clients, however our animation team is always ready to maintain a fun and entertaining atmosphere throughout our guests' stay. Thank you once again for recommending our resort. Should you decide to visit Crete again we do hope to welcome you once more in our hotel as well. Warm regards, Andreea Irimia Guest Relations |
26.11.19
12:15
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
Так себе
Thank you for taking the time and rating our hotel. We hope to welcome you once more in our resort and help change your mind about recommending it. Warm regards, Andreea Irimia Guest Relations |
23.10.19
14:17
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
ВСЁ ЗАМЕЧАТЕЛЬНО!
Dear Mr. Vladimir, Thank you for taking the time and writing a review for our hotel and especially for giving us a high rating. Here in Dessole Dolphin Bay we are always striving to meet our guests' needs, and knowing that we did just that only motivates us to further improve our services and standards. We hope on your next visit to Crete to welcome you back once again as well. Regards, Andreea Irimia Guest Relations Dessole Dolphin Bay Resort |
12.10.19
15:53
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
Отдыхали с ребенком — всё понравилось!
Dear Mr. Anton, Thank you for taking the time and writing such a lovely review for our hotel and especially for the high rating you gave us. We're delighted you decided to see for yourself what Dessole Dolphin Bay Resort has to offer and we are very glad it met your expectations! We appreciate your compliments to our staff team, especially since everyone here in Dessole Dolphin Bay Resort wants each and every guest to leave with great memories. We will make sure to pass on your praise to our colleagues Eleni, Giorgos and Aris. Nothing pleases us more than to see our visitors come back and we do hope that you now consider yourself part of our Dessole Dolphin Bay Resort family and will return as soon as you feel need for sun and sand. Warm regards from sunny Crete, Andreea Irimia Guest Relations Dessole Dolphin |
12.10.19
15:45
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
Однозначно не стоит этих денег!!!
Dear Guest, We are sorry to hear that our hotel did not meet your expectations and we would like to kindly inform you that our staff team and management are always open and available to our guests. Should you have informed us on site that you were not satisfied with your room, we are positive that we could have found a more suitable accomodation and fixed this issue immediately. Regarding the plastic water bottles, kindly be informed that our hotel ( like many other international ones) has adopted a "green policy" to reduce the plastic waste, however our guests can refill their water bottles either in the bars or the main restaurant. The sign you mentioned reffers only to beverages ( soft drinks). Regarding the lunch basket, indeed we offer only for inhouse guests that go on trips, as it is a lunch substitute for the clients that are not here for lunch hours from 12:30 to 14:30. Since the check out time is at 12:00 ( again an international fact) we do not provide lunch baskets to our departures, however if they have a late transfer we never cut the AI bracelets, meaning the clients can use these services until their departures no matter how late in the day the transfer will be. Furthemore we do offer early breakfast from 5:00 to 7:00 am to early departures. We can assure you that within the network Dessole Greece hotels we have the same standard in all 5 locations (Crete and Rhodes). Again we are trully sorry that you did not fully enjoy your stay with us, and we would like, if given the chance, to welcome you back once more in our hotel, to help change your mind. Kind regards, Andreea Irimia Guest Relations Dessole Dolphin |
02.10.19
19:01
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
Третий раз на Крите)
Dear Guest, Thank you for taking the time and writing such a detailed and thorough review for our hotel. Here in Dessole Dolphin Bay Resort we always strive to meet our guests expectations, and hearing that we did just that, only keeps us motivated to further improve our standards and services for our future guests as well. We are happy to know that the hard work of our staff team met your needs and made your vacation a memorable experience and please rest assured that we will pass on your praise to them. Should you decide to visit Crete again, we do hope to welcome you back as well in our premises once again. Regards from sunnz Crete, Andreea Irimia Guest Relations Dessole Dolphin Bay Resort |
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Ответы пользователя на вопросы к отелям
28.05.18
10:48
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
Здравствуйте. Нам могут предоставить электро чайник? И сколько он будет стоить?
Dear Mrs. Ivanova, The kettle is free of charge, upon request we could arrange for you to have one in the room. Should you have other questions please let us know. Warm Regards, Andreea Irimia Guest Relations |
27.04.18
12:17
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
Добрый день! 10 мая 2018 года у моей жены день рождения. По этому случаю я подарил ей поездку на Крит в ваш отель. Получилось так, что день рождения приходится как раз на день прилета. Очень хотелось бы, по возможности, чтобы это событие было как-то отмечено сотрудниками отеля в этот день или хотя бы на следующий. Можно ли по этому случаю заранее заказать тихий номер в основном корпусе с красивым видом из окна. Заранее спасибо.
Dear Mr. Petr, Thank you for choosing our Resort as your holiday destination. We would be happy to help with your request as soon as you provide us your reservation details : full name and booking dates. Looking forward for your answer. Andreea Irimia Guest Relations Dessole Dolphin Bay Resort |
11.05.17
11:15
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
Здравствуйте! Планируем прилететь в мае с ребенком 8 месяцев. Какое питание представляется для таких малышей, есть ли возможность купить детское питание в магазине, предоставляется ли кроватка в номер и прогулочная коляска на время проживания ? Так же необходим горшок для старшего ребенка (предоставляется ли он платно /бесплатно )?
Dear Family Vazhnik, We would like to thank you for choosing our hotel for your holidays. You'll have the opportunity to smashed the vegetables from our bouffe but you can buy baby food from the pharmacy and supermarkets also.We assure you that we'll give you a baby cot, baby stroller and a baby pot free of charge for your kids. Looking forward to welcoming you in our hotel on May. Dessole Dolphin Bay |
08.05.17
12:12
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
Здравствуйте. Приезжаем в отель 14.05 с 3летним ребенком около 8 утра. Можем ли мы рассчитывать, в качестве исключения, на более раннее заселение и на завтрак? Хотелось бы уложить ребенка спать после тяжелой ночи. Заранее благодарю Вас за ответ.
Dear Mrs Darya, We would like to thank you for choosing our hotel for your holidays. We assure you that we'll do our best in order to do your early check-in at 8am according to our availability. Dessole Dolphin Bay |
27.04.18
18:01
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
Добрый день! 10 мая 2018 года у моей жены день рождения. По этому случаю я подарил ей поездку на Крит в ваш отель. Получилось так, что день рождения приходится как раз на день прилета. Очень хотелось бы, по возможности, чтобы это событие было как-то отмечено сотрудниками отеля в этот день или хотя бы на следующий. Можно ли по этому случаю заранее заказать тихий номер в основном корпусе с красивым видом из окна. Заранее спасибо.
Dear Mr. Petr, Thank you for your prompt reply. As per our complimentary policy, we are more than happy to offer your wife on her birthday a fruit basket, a bottle of wine and a cake. Regarding your other request for a nice quiet room in the main building, we will try our best to accomodate this request according to our availability. Should you have any other questions please feel free to contact us. Have a safe trip to Crete and looking forward to meeting you. Warm regards, Andreea Irimia Guest Relations Dessole Dolphin Bay Resort |
27.04.18
09:48
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
Я прошу прощения. Указал неверно дату приезда(28.05.2018г.). В Ваш отель мы прибываем 28 апреля 2018г. Хотелось бы узнать температуру воды в море? Заранее благодарен.
Dear Mr. Maxim Beloborodov, Thank you for choosing our Resort for your summer holidays. We are thrilled to welcome you and make your time here memorable. As you know the weather is quite unpredictable so we cannot confirm the weather forecast provided by www.meteo.gr . However based on the website the temperature on your arrival will be around 24 - 26 degrees, sunny and clear skies. The sea temperature is around 23 degrees. Please feel free to contact us if you have more questions. Have a safe trip to Crete and we are looking forward to meeting you. Warm regards, Andreea Irimia Guest Relations Dessole Dolphin Bay Resort |
11.04.18
16:01
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
Добрый день! Приедем в ваш отель с мужем и сыном 20.06.2018. Выбрали отель по совету сестры. Она отдыхала в вашем отеле с семьёй в 2014 году. Хотелось бы заселиться в номере основного корпуса. Возможно ли это? Заранее благодарю!
We will try to do the best we can according to our availability, but we would like to know in which name has been the reservation made (guests names). Looking forward to your reply. Best regards |
06.04.18
13:45
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
Добрый день. Скажите у Вас есть курортный сбор в отеле и можно цену за номер узнать в сутки? Спасибо
An Overnight Stay Tax of 3 euro per room / per day, has been introduced this season by the Greek Ministry of Tourism. This Tax can be paid by cash or card at the hotel Reception. |
06.04.18
18:04
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
Здравствуйте! Нам очень нравится ваш отель. Огромное спасибо сотрудникам вашего оттеля, они очень гостеприимные, вежливые, доброжелательные. Мы с мужем были в Греции в вашем отеле в 2014, в 2016 и вот в этом 2018 году мы тоже уже купили путевки в ваш отель с 25 мая. Мне бы очень хотелось узнать можно ли расчитывать на получение комплемента от отеля, как постоянным клиентам.
Dear Guests we are glad you are coming back to our property and will do our best to make you feel like at home, of course we will make the necessary compliments according to our standards upon your arrival thank you and hope to see you soon Yiannis Vasilakis |
22.04.18
21:54
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Греция
Dessole Dolphin Bay Resort
4*
Амудара
Добрый вечер! Будем отдыхать в вашем отеле с 27.05.2018-06.06.2018 с ребёнком 1 год. Можно заказать номер в тихом месте и кроватку для ребёнка? И есть ли блендер?
Dear Guests, we are happy you have chosen our hotel for your vacation, and with great pleasure we confirm a room in a quiet section of the hotel and a baby cot inside for your baby. A blender is available in the main restaurant and upon your arrival you may find our maitre d'hotel Maria or Sous maitre Despina to arrange for this request looking forward to welcoming you Dessole Dolphin Bay Team |
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