Kyriad Paris Nord Porte de St Ouen 3*

I have booked the reservation for one night with my baby(1 year). When I came to reception Steve ( aggressive and disgruntled employee) has met us.

1.Firstly, in ultimatum form he told me that the prise will be 4 euros more as it was reserved. I was a little bit chocked but said ok. Then he told me that I should pay this 4 euros now,immediately. I asked to do it in the morning as it was midnight and I was with little baby. He told - right now. I payed. Then he noted something in his computer very long time, during this serving other guests. At last he gave me the key.

2.And I asked about the bed for the baby.

He told that he is not going to bring it right now for me. It’s France and no one in France will not. I asked him - is it his rule or it’s official ? He started to shout and scold me as a student that I had to book a hotel in advance. Little remarks : it’s midnight,I’m with the baby on my hands and I have PAYED! I checked up the room and it was 2 different beds-for me and 1 year old baby.. in what way can i sleep there??!

3. Then he told me -if you don’t like my rules I am cancelling your reservation, get out to another hotel.I don’t care.. what??! I asked to call manager.He refused telling that it is he who is managering this night. I asked the coordinations of manager -he refused.

Again : midnight,I’m with the baby in the in the suburbs of Paris, in front of me agressive abuser who has cancelled my ! PAYED! reservation…

4. I started to cry as because the situation was hopeless,

I think it was his purpose.. then he told - ok, I will give you room with one bed. Nothing to do, I had no chance.

What does it mean one bed-it’s 2 beds together. My baby felt down from this bed during the night..

5. When I took the key and asked his name,he told me -Steve and then added that he is working fo 20 years here and doesn’t care what I’m thinking about him..

I was totally choked.I was destroyed for all night in this nightmare hotel.

When I started to analyse the situation i had only one explanation -I have booked the hotel from the RUSSIAN account, however I live in Paris long time. I think it’s the only explication such disgusting behaviour with me and my baby.

Conclusion :of course, I don’t recommend you this place. It doesn’t cost the money and your nervous system..