We'll arrive to Sharm late, and will come to the hotel at 11 pm. Is there any food will be provided for us? We'll come with a child of 3 years old.

Jaz Fanara Resort & Residence (ex.Iberotel Club Fanara & Residence) 4* Good afternoon, dear colleagues! Our tourists will come to your hotel 3/11, reservations 2393414, 2402352, NIZAMOVY, GARAEVY, 2 families with children. We'll be very grateful if you provide them close to each other rooms. We hope they'll like their vacation in your hotel. Thank you. Marina.

Good afternoon! Is there wi-fi in rooms of your hotel?

Please, tell me, do you cut off bracelets at check-out? We are going to leave the hotel at 6 pm, and check-out time is 12 pm. Is there will be lunch served for us?

Please, confirm reservation, stay from 4/01 till 18/01, 2 tourists, one room, Matrosova Natalia and Matrosov Dmitrii. It's very important to order a taxi from the airport.

Good evening! We always stay in Iberotel hotels, but we chose FANARA for the first time. 25.10 -01.11 FAMILY ROOM, 2 adults +1 child (12 years old) Vitaly Kononenko, Olga Kononenko, Maria Kononenko. Please, provide us a nice room (as it said in reviews, family rooms in villas are old and they have a view to the road). We would like to have a good located nice room. I hope we made a right choice.

Good afternoon! How much does it cost to have a late check-out from a superior room? Can we order that service one day before departure or should we do that earlier?

Please, confirm reservation for 2 persons, reservation number 93129418 Matrosova Natalia and Matrosov Dmitrii, stay from 4/01 till 18/01, booked on ostrovok.ru. Waiting for the confirmation, because I want to order transfer from the airport to the hotel.

I sent a request for booking confirmation, but there is no response. Please, check it, I'm worried.

Hello! Our friends from Germany recommended your hotel, i'll come with a child of 1 years old, with parents and a friend of mine. We booked 2 superior rooms, i worried about our accommodation because of a child. We'll come to your hotel at 13:00, could you provide us one room before 14:00? My child sleeps with me, can we have one room with one big bed (for me and a child) and with a regular bed for my friend? Thank you in advance for the response!

Hello! Are there superior rooms in your hotel for 3 adults and 1 child of 2 years old? We don't want to stay in a family room, because they are in the old building. We would like to stay in a new superior room. And while searching we can see only family rooms in your hotel.

Good afternoon! Is there wi-fi in your hotel?

Hello! We would like to buy a tour for 2 adults and 1 child of 5 years old. What type of bed is provided for a child in a superior room? Is there a sofa-bed in each superior room, on which our child can sleep for free (without extra bed)? We'll buy a tour directly, without tour operator. Do you provide transfer from and to the airport? How much does it cost?

Hello! Are there live music shows in the evening? How often?

Good afternoon! We booked saver rooms for 2 weeks in December. Please, tell me, what kind of rooms are those, is there a balcony? Are there restaurants and bars opened in Residence during winter? And please, send me a hotel map to my e-mail: palagina.elypaly64@yandex.ru . Thank you in advance!

Hello! Our tourists came to your hotel today, according to their voucher - family room. They complain for a terrible room. Reservation number 635526432. Manager of the reception offered a better room for extra 20 euro per night. Why can't you provide a comfortable room of their category as it said on your web-site? Or you provide terrible family rooms on purpose to get extra money? Please, solve this problem! Hope for your understanding!

Good afternoon! It's not quite clear about wi-fi in your hotel: is it free or paid. Please, tell me about that.

Hello! Are there superior rooms in the main building for 3 adults?

Good afternoon! We're going to your hotel, because we already've been there. We'll come with our family: me, my wife, a child of 2 years old and wife's mother. We're looking for a family room with 2 rooms or two separate rooms. I like superior rooms in buildings around the main pool. I know you have only suites with two rooms. I don't like far from the sea villas and buildings, so we don't want to stay in them. So we would like to stay in villas marked A, B, C, D and etc. What's provided in those villas? Are there two-rooms family rooms situated? What should we have in voucher to stay in such a room? What is SUPERIOR FAMILY ROOM? Or should we order two different tours? Thank you!

Good afternoon! We'll come to your hotel tomorrow (23/09) for the second time. Please, confirm our reservation. KURNIKOVA VIKTORIIA and IVASHKINA YULIIA.