hello. 13/09/2014 bought tickets to your hotel. may I ask, was already a payment or not?

Good afternoon. Tell me, please, is it possible to advance to state their preferences about the room. I'm going to visit your hotel, October 04, needed a double room and I would like it to be closer to the sea. That it is necessary in order to advance this deal? Oleg.

Dear Mr. Essam Ahmedi!
Our tourists will be staying at your hotel from 4th of Oct until the 11th of Oct.
Please use the following booking information for them:
BURSHAIEVSKYI LEONID UKRAINE, ordering company - TEZ TOUR.We kindly ask you to accommodate our clients into rooms starting from 110 to 160.
Or to any other room which is closer to the main building.
A room has to be with a twin size bed, and possibly after renovation.

With kind regards,
Sales Manager,
Svetlana Plakhuta

Hello! I asked you about a baby cot and bungalow near the sea, but I got an empty response. Could you repeat that?

Hello! How much is a windsurfing at the beach cost for those who has a certificate? thank you!

Hello! Our tourists want to book a Sea View Family Villa, where can we watch pictures of it?

Hello! We'll stay in your hotel from 13/09 till 22/09, Kachanova Violetta and Klyuchko Ekaterina. We would like to stay closer to the sea (№ 110-159). thank you! Ekaterina.

Hello! Can I request an exact room beforehand?
I'll come to your hotel 30/10, I need a double room closer to the sea and to the restaurant. What should I do to book it beforehand? Rimma.

Hello! We'll come to your hotel 22/09. We requested a compliment for regular guests, and you told that you'll provide us a nice room. And what about fruits and wine? I read about this compliment in your program.

I asked you my question 8/09 about my vacation in your hotel. When will you respond me?

Hello! I'm a disabled person, is your hotel suitable for me? Are there special rooms, wide paths for wheelchair to the beach? Is it possible to reach sun beds on the wheelchair? Are there special toilets? Are there stairs to the restaurant? Is there an elevator? Did a disabled persons stay in your hotel ever?

Hello! My tourists will come to your hotel again. I can't find till what time is a dinner served. My tourist with her 5 years old child will come to your hotel 13/09, and they'll arrive to your hotel in the evening, she is worried, that they'll be late to dinner. What can you recommend them? is there will be provided any kind of dinner for them? Regards, Natalia.

Hello! We'll come to your hotel 21/09 with all our family (with a young child). We would like to stay in a room close to the reception and to the sea (because I know there are some rooms, that are far away). is there a children table in the restaurant? Is a bottled water provided in bars (all inclusive)? Is wine included? Regards, Anastasia.

Hello! We would like to stay in your hotel! Is an all inclusive system work for 24 hours? Late check-out costs 20$ - per room or per person? Thank you!

What type of bed do you provide for the third adult? Is it shown at the picture? It seems like it is suitable only for children.

Hello! Our family will come to your hotel 1/10 (with a child of 2 years old). Do you provide children cots? Can we book a bungalow close to the sea?

Hello! I'm still waiting for a response!
Which rooms in Lotus building are suitable for disabled person - Lotus Studio or Lotus Apartment? I can't buy a tour. Can I look at the pictures of these rooms? How close to the water is it possible to come on the wheelchair?
Thank you!
Regards, Lyudmila.

Hello! I'm still waiting for a response!
Which rooms in Lotus building are suitable for disabled person - Lotus Studio or Lotus Apartment? I can't buy a tour. Can I look at the pictures of these rooms? How close to the water is it possible to come on the wheelchair?
Thank you!
Regards, Lyudmila.

Hello! We'll come to your hotel, is an all inclusive works for 24 hours? Is it true, that a late check-out cost 20 $ per person (not per room)? Thank you!

Hello! I'll come to your hotel 1/09 at 10 pm, reservation number - 7659324, Glazkova Marina.
I would like to stay in the bungalow closer to the sea and to the restaurant (otherwise it can be scary).
Thank you!