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Good afternoon Mr. Alexander here again to say it (the concept also of meals that you start your first meal with lunch but as a part of our hospitality we give the wristband at 10:30 am that our arrival guest can have late breakfast which is from 10:30 till 11:30) so it means that yes our instructions says that first meal is lunch but from our side of hospitality that if the guest arrived early they can start with late breakfast

Good morning Mr. Alexander thank you for your detailed review, which helping us to improve our service Unfortunately, I disagree with you about some points from what you wrote, which was one of them I witnessed myself: -The normal check-in starts at 14:00 (especially when the hotel is fully booked), and it's not just in our hotel it's everywhere . -The concept of the wristband here you can start to put it at 10:30 am not 14:00 as you mentioned and the concept also of meals that you start your first meal with lunch but as a part of our hospitality we give the wristband at 10:30 am that our arrival guest can have late breakfast which is from 10:30 till 11:30 and if you asked anyone they will confirm what I say -The point that I witnessed myself was about cleaning the room as you are the one who said to the housekeeper not to clean the room every day and also as you were screaming in front of everyone that you deal with him, and you are giving him tips for it. thank you again for your review hoping that you will enjoy your next visit to egypt regaards Nader Ahmed

Good morning Mr.Valery thank you for rating our hotel hope to see you again Best regards Nader Ahmed

Good morning, Mrs. Valeria Thank you very much for sharing your impression about the hotel and for your detailed feedback, which is so important for us to improve our service. We appreciate this very much. All the points you mentioned in the review will be carefully considered. We guarantee you better service on your next visit. Sincerely, Nader Elfiki

Good morning, Mrs. Svetlana Thank you very much for your honest and detailed feedback, which is so important for us to improve our service. We appreciate this very much. All the points you mentioned in the review will be carefully considered. We guarantee you better service on your next visit. Hope to see you again soon. Sincerely, Nader Elfiki

Good Morning, Mrs. Ekaterina Thank you very much for your honest and detailed feedback, which is so important for us to improve our service. We appreciate this very much. All the points you mentioned in the review will be carefully considered. We guarantee you better service on your next visit. Hope to see you again soon. Sincerely, Nader Elfiki

Good morning, Mrs.Ulyana thank you for rating our hotel hope to see you again regards

Good afternoon Mr.Samat the check-in normal time is at 14:00 and your check-in time was at 12:30 we don't understand why you took it personally as a kind of disrespecting. All the guest are respected and more than welcome in our hotel regards

Good afternoon Mrs. Maria Thank you very much for your honest and detailed feedback, which is so important for us to improve our service. We appreciate this very much. All the points you mentioned in the review will be carefully considered. We guarantee you better service on your next visit. Hope to see you again soon. Sincerely, Nader Elfiki

Good afternoon, Mrs. Oksana Thank you very much for your honest and detailed feedback, which is so important for us to improve our service. We appreciate this very much. We wish that your next visit will be in the nearest soon Regards Nader Elfiki