User’s publications feed

Good evening, Mr. Sergey. Thank you so much for your kind words. We can never please everyone, and we can never silence all critics. If every guest who enjoyed their stay at our hotel wrote a review, I swear that for every twenty positive reviews, you'd find one negative one. And if we yielded to every threat, you wouldn't find a single bad review. again our dear guest thank you so much for your true support and waiting for you best regards Nader Ahmed

Good Evening Mr.Pavel thank you so much for your review we wished that if it will more detailed all the points that you wrote will be considered hope to see you again in the nearest soon Best regards Nader Ahmed

Good evening Mrs. Vera Thank you for rating our hotel hope to see you soon best regards Nader Ahmed

Good evening Mrs. Veronica Thank you so much that you did what you threaten us with if we don`t give you what you want However, let us replay all of your claims to show to everyone who is the liar part here: 1st -you claimed that we are three stars hotel not and tried to prove it with a photo but what you didn`t recognized that it`s the hotel rating as a green star hotel not the tourism rating and also it was part of your arguing in the reception as you wanted another power card to keep the air-condition working all the time in the room even when you are outside. 2nd -you claimed that no one informed you that we only put for you bottle of water only in the arrival day as it was also part of you arguing with the reception and your guide (wahib) when you were acknowledged that based on the hotel policies and your tour agency contract, we put for you water only in the arrival day. 3rd-you claimed that the linen was gray proving it with a photo of bathroom mat (which is as you photted it wet and after usage) but you forgot to delete the video of the room which shows that the whole bed linen and towels are white and clean. 4th-you claimed that everywhere is dirty and even they needed to clean for you the dinning table two times but it was still dirty, again from your photos it`s totally unprepared tables after the meal time as it`s surprising us that they prepared the tables without napkins or silvers ,respect people minds please, put a photo with someone around you at least not an empty place . 5th-for the staff attuite toured the clients especially the Russian and how they don`t respect them I think the reader who came to our hotels who likes it or not they will assure to you how is the staff is so polite, respectful, friendly and helpful with all the clients so again please respects the reader minds. 6th-your room was flooded with water and they sort it out for you once but the problem was not sorted ,yes it happened once and never happened again and the reason was the users of toilet are throwing the toilet paper in the toilet seat (depending on the engineering report) so after 5 times in Egypt no one informed you that it`s forbidden to do this , really we don`t know how many times we will need to ask you to respect the reader minds . we see no needs to continue our replies for your claims but we see a big need to write what you were asking for and what you threatened us with. Mrs. Veronica came to reception arguing with them as she wanted: 1-Daily 3 big bottles of water to be served for her daily in the room 2- A bottle of wine to be served to her in dinner time in the restaurant 3- 2 times during her stay to have free dinner in the sea food restaurant 4-if she wants to take beer from bar, she takes a beer can for free So, it`s really not normal when you ask for what is not your right as it must and you later try as much as you can to destroy the repetition of the place. Sorry for all the readers for the long answer we respect all the opinions and accept it but only when it is true Best regards Nader Ahmed

Good morning Mr.Ryulets Thank you very much for your unfair detailed feedback. For two weeks you ate chicken only one time, no meat and only bony fishes, sorry to say that's all not trues and not even close to reasonable, we are serving her international buffet trying so much to make it fitting for 16 different nationality that by the way all of them are eating (chicken, meat and fish) so it's impossible that you didn't find meat and for sure it's not true that you was served with chicken only one time Again you say that was no fruits, and you were only served one time melon, are you sure you were eating in our buffet as the fruits are daily served in the buffet menu, sorry to say again that you're not saying the trues.....ect sorry to hear that you didn`t enjoyed your vacation with us and hoped that you will feedback with the trues but it wasn`t best regards Nader Ahmed

Good morning Mrs.Mariska Thank you very much for your honest and detailed feedback, which is so important for us to improve our service. We appreciate this very much. For sure, we remember you and you are always welcome to our hotel happy to see that you enjoyed your stay with us wishing that your next visit will be in the nearest soon best regards from sharm holiday resort team Nader Ahmed

Good afternoon Mrs. Natalie Thank you very much for your honest and detailed feedback, which is so important for us to improve our service. We appreciate this very much. All the points you mentioned in the review will be carefully considered. Hope to see you again soon best regards Nader Ahmed

Good morning Mr. krill Thank you very much for your honest and detailed feedback, which is so important for us to improve our service. We appreciate this very much. Happy to have you again and hope to see you again in the nearest soon best regards Nader Ahmed

Good morning Mrs. Ekaterina Thank you very much for your honest and detailed feedback, which is so important for us to improve our service. We appreciate this very much. it's a pleasure to us to know that you enjoyed your vacation in our hotel hope to see you again in the nearest soon best regards Nader Ahmed

Good morning Mrs. Svetlana Thank you very much for your honest and detailed feedback, which is so important for us to improve our service. We appreciate this very much. Hope to see you again soon best regards Nader Ahmed