Data processing agreement
Content moderation rules
Using the services proposed by www.tophotels.ru you express your consent with the terms and conditions of the resource.
Using the services proposed by www.tophotels.ru you accept the terms and conditions of the Agreement on Terms and Conditions of Use of the Resource below regardless of you are a “Guest” (it implies simple use of the service by you) or a “Registered User” (it implies registration on the www.tophotels.ru Internet resource) and regardless the purpose and subject of use.
ON TERMS AND CONDITIONS OF USE OF THE RESOURCE
The edition as of June 01, 2014
1. Terms and Definitions
Agreement means the Agreement on terms and conditions of use of the www.tophotels.org resource.
Administrator means administrators, moderators, title holders and other lawful owners of the www.tophotels.ru resource.
Resource (Service) means www.tophotels.ru website.
Materials means information posted on the resource: texts, articles, pictures, videos, and illustrations.
User means an individual or an organization visiting the www.tophotels.ru Internet resource.
Depending on the purpose and the subject of use of the resource there are the following types of users:
1. Common users, i.e. individuals, tourists at most, and persons planning their rest, visiting the resource for personal purposes, without the purpose to make a profit.
2. Commercial users, i.e. legal entities, individual entrepreneurs and their representatives or other persons acting in the interest of the above said subjects visiting the resource in connection with their professional activity and having commercial purposes.
In the text of the present Agreement “commercial users” means including but not limited to the following Users: travel agencies, tourist operators, hotels, tourist search and information systems and other subjects of tourist business and persons acting in their interests.
2. General provisions
2.1. Consent of a User to act in full accordance with all applicable rules of international law and in accordance with this Agreement shall be a necessary term of use of the www.tophotels.ru service.
2.2. Site administrators can change this Agreement at any time. Any changes in this Agreement shall come into force from the moment of their publication on the www.tophotels.ru site. Continuing use of the www.tophotels.ru service you agree to act in accordance with the terms and conditions of the modified Agreement.
2.3. Vising and using the resource means that the User accepts all terms and conditions of the present Agreement to the full extent without any exceptions and restrictions. Use of the resource under other terms shall be not allowed.
2.4. Given that an active hyperlink to the Agreement is placed on the main page of the resource and available to the general public the Agreement shall be deemed as concluded with a specific User from the moment of visit of this User to the resource even despite the absence of registration of the User on the resource.
3. Description of the resource
3.1. www.tophotels.ru is an information rating of hotels of the world based on opinions of professionals of tourist business (travel agents) and tourists.
3.2. This resource is a daily resupplied catalogue of hotels of the world containing descriptions of hotels, their pictures and contacts. Every user can leave his/her comments about the hotel he/she visited, estimate the accommodation, service and food in the hotel making additional comments of his/her grades forming the TOP Hotels rating.
3.3. In addition to the general information about hotels, users can find some additional materials and services which can be useful during selection of a place of rest on www.tophotels.ru, for example, information about special actions, hotel news and other relevant information.
3.4. www.tophotels.ru as well as the title holder of this resource neither is a travel agency, nor sells tourist services.
4. Intellectual property. Restrictions of use of the resource
Common restrictions without regard to the User type
4.1. All materials on the www.tophotels.ru resource including but not limited to any documentation, texts, content, data, graphic presentations, interfaces or other materials are protected by international law. Materials of the site can contain trademarks, service marks and trade names (names). All rights reserved.
4.2. Information place by Administrators on the resource, i.e. texts, articles, photos, videos, illustrations shall be property of the title owner of the resource or his/her partners excluding materials authorship of which is stipulated immediately in their content (articles, texts, photos and illustrations) or information loaded by Users.
4.3. Use of the information (text, graphical audiovisual and other) placed on the Site can be performed only on condition of observance of requirements of international copyright law and the present Agreement.
4.4. Design, structure of the Site, graphics and other elements which are protected under international law shall not be reproduced fully or partially to create new information objects excluding cases of contractual or partner relations with Administrators of the resource. At that terms and conditions of reproduction shall be stipulated individually.
4.5. Some parts of this resource can be password protected and require registration of the user who wishes review them. After the process of registration on our site an account and a password giving the possibility to have an access to all services of www.tophotels.ru free of charge, except as otherwise provided shall be provided to the User. The User shall provide confidentiality of the password and bear responsibility for any damage and any obligations which became a consequence of the inability of provide confidentiality of the password.
4.6. The User shall agree not to use www.tophotels.org for:
- • Loading materials which do not correspond with international law, are harmful, threatening, insulting, libelous, vulgar or indecent;
- • Personation including but not limited to official representatives of www.tophotels.org or suppliers of tourist services and to reflect a nonexistent connection between you and other persons;
- • Loading, mailing or any other form of publication of materials which you have not the right to publish;
- • Loading, mailing or any other form of publication of not required of prohibited advertisement, promo materials, spam and any other advertising materials;
- • Loading, mailing or any other form of publication of materials containing computer viruses or any other program codes, files or programs created for the purpose of interruption, liquidation or restriction of functionality of any software or hardware;
- • Hampering or interruption of operation of the Service or servers and networks connected with the resource.
4.7. The User of the resource shall not:
- • Reconstruct or try to receive access to the initial code, disseminate or create any derivative works based on use of the Resource or any its part;
- • Enter into the Resource by any ways excluding the www.tophotels.ru interface. In addition, any software access to which is provided on this site including but not limited to all HTML codes and online controls shall be property of administrators.
- • Any reproduction or dissemination of this software shall be strictly prohibited.
4.8. A Resource Administrator can prohibit/restrict use of the resource by the User by his/her own discretion and without preliminary notice. Reasons of such measures can include but not be limited to:
- • Violation of these terms and conditions of use or other contracts with the www.tophotels.org administration;
- • Appropriate requests of law-enforcement or other state agencies; Sudden appearance of operating failures or problems with the security system;
- • Participation of the User in fraudulent or illegal operation and/or non-payment of any mony sums charged for rendering services connected with the Service.
- Restrictions on the use of the resource for Common Users
4.9. www.tophotels.ru provides free services designed for private non-commercial use. The User is not allowed using this site to receive profit excluding contractual relations with the Administration of the resource;
4.10. Unless expressly agreed to the contrary on the site this Agreement shall allow the Common User reviewing, loading, cashing, copying and printing the Materials in accordance with the following terms and conditions:
• Any copy of the Materials or a part of them shall contain a reference to the page of the www.tophotels.org resource containing the copied information;
• The Common User is provided with the restricted non-exclusive right to create hypertext links to the main page and inner pages of the resource under the condition that such link does not lead to a false, humiliating, fraudful perception of the www.tophotels.ru resource.
At the same time, www.tophotels.org reserves the right to cancel the above-said permission at any time without giving reasons so any use of the Materials shall be immediately terminated with sending the appropriate notice to the Administrator.
Restrictions on the use of the resource for Commercial Users
4.11. Commercial Users are not allowed loading, cashing, copying and printing the Materials from the Site without receiving a preliminary writing consent of the Administrator of the Site.
4.12. Commercial Users are allowed placing links only to the full version of the Resource and the main page of www.tophotels.org.
4.13. Commercial Users are not allowed placing links to inner pages of www.tophotels.ru including special links with “?_mode – “ without regard to the purpose of their placing.
4.14. Commercial Users are not allowed using any trademarks, logos or trade names from the resource and any other author information including graphical pictures and any text or an interface/design of any page or any form contained on the page of the Site without receiving a preliminary written consent of the Administrator of the Site.
5. Materials transferred (placed) by the User for publication and/or dissemination with the help of www.tophotels.ru
5.1. The User shall guarantee that all information he/she placed is true. The User shall bear responsibility for placing unreliable, false, erroneous information.
5.2. The User shall bear responsibility for validity, correspondence with the real state of things, correspondence with the context, originality and authorship of any placed material.
5.3. The Moderator shall have the right to make corrections in comments with mistakes or obscene words. Comments containing advertisement or any other commercial offers will be deleted from the site. Active or non-active links used in comments will be cut off in the majority of cases. The Administrator/Moderator of the project shall have the right to delete comments/pictures loaded by users without giving reasons.
5.4. The title holder of the www.tophotels.ru site shall not disseminate his author’s rights to the materials accessible on the resource (including pictures and graphical elements) published by the User. However, publishing such materials on the resource the User shall transfer www.tophotels.org the international non-exclusive and free license (permission) to use, disseminate, adapt and publish these materials for the purpose of describing and advertising of the hotel or service. The permit duration shall be ended when the User or the administration of www.tophotels.ru remove these materials from pages of the Site.
5.5. The administration of the resource shall not bear responsibility for the correctness of information in comments. www.tophotels.ru shall not provide control of materials published by Users on the resource. So, it does not guarantee the correctness, entirety or quality of these materials. The User shall evaluate the potential risk and bear full responsibility for use of any materials independently including confidence in their correctness, completeness and utility.
5.6. Administrators can review or not to review materials before publication. Representatives of www.tophotels.ru shall have the right (but not a duty) to monitor, reject or transfer any materials available with the help of the Service.
5.7. Users shall be PROHIBITED to place any materials dissemination of which is prohibited by rules of international law on the resource. Users shall bear responsibility for discrepancy between the content of advertising and information materials and the current international law. Users shall guarantee that materials he/she publishes are not undue advertising and observe privacy, private and family secret, other rights and interests of third persons protected by international laws.
6. Liability restriction
6.1. Administrators of the Site shall apply all due efforts to provide correctness of all information placed on the Site. At the same time, they do not guarantee absolute correctness, completeness of authenticity of the information on the Site and are not responsible for discrepancies, possible mistakes or other defects in the placed information.
6.2. Evaluation of quality of the information placed on the Site, its actuality, completeness and applicability shall be the competence of Users.
6.3.www.tophotels.ru shall give no guarantees. The information and services offered on the Site can be inaccurate because the most part of this information is provided by immediate suppliers of services.
6.4. Administrators shall not guarantee that:
• The service will meet your requirements;
• Results received in the process of use of the service will be exact or trustful;
• Quality of any services, information or other materials acquired by you with the help of the resource will correspond with your requirements.
6.5. Hotel ratings displayed on this site can be used only as general recommendations.
6.6. Administrators of www.tophotels.ru and/or third persons working with them can make changes in the information on this Site at any time.
6.7. Partners of www.tophotels.ru including but not limited to hotels, travel agencies and tourist operators providing tourist or any other services with the help of www.tophotels.ru shall not be agents or representatives of www.tophotels.ru.
6.8. www.tophotels.ru shall not be responsible for actions, mistakes, promises of its partners or third persons placing information on the resource and for violations or non-observance of contracts by them and for any material, moral direct or indirect damage or any other losses due to the above-said.
6.9. Administrators of the Site cannot bear responsibility for any direct, indirect damage connected with use of this Site or with delay or impossibility to use it and for any information, products and services acquired with the help of this Site or received with the help of it otherwise.
6.10. This Site contain hyperlinks to Internet resources controlled by persons who are not connected with www.tophotels.ru. These hyperlinks are published exclusively for information only. The Administrator shall not control these Internet resources and be responsible for their content and use of this content by Users.
6.11. Users shall bear responsibility in connection with clams of third persons to administrators of the Site and Users personally for violations provoked by placing of his information materials.
6.12. Administrators of the resource shall not bear responsibility for temporary failures and interruptions in providing services, for failures and interruptions in operation of communications, other analogous failures and failures of the computer from which the User is connected to the Internet.
7. Solution of disputes and applicable legal norm
7.1. In case of publication of the materials contained on pages of the Site without observance of the terms and conditions of the present Agreement administrators shall reserve the right to protect their violated rights in accordance with international copyright law.
7.2. If facts of violation of the terms and conditions of the present Agreement are detected the Administrator shall send a pretrial notice with the request to eliminate disclosed violations at a stated time to the “violator”. In case of non-performance of the specified requirements protection of violated rights and recovery of damages shall be performed in an action at law at the place of registration of the title holder of thewww.tophotels.ru Site.
7.3. Any legal proceedings concerning the present Agreement shall be held in accordance with rules of international law and the terms and conditions of the present Agreement.
8. Final provisions
of www.tophotels.ru resource
The www.tophotels.ru web site pay serious attention to questions of protection of your confidentiality and it is a great pleasure for us to present you this Policy to inform you about measures we take in the process of collection, use and protection of personal information about our visitors and registered users of our site. Personal information is information which can serve identification of people, for example: your name, e-mail, telephone number, postal address, etc.
Using this site you agree with the following terms and conditions:
1. Collection of information
The www.tophotels.ru web site collects personal information when you use our services. For example, when you are registering yourself at the www.tophotels.ru web site we request your name and e-mail. The www.tophotels.ru web site automatically receives and saves information from your Internet browser in its server logs. This information includes your IP address, browser type and a list of pages of our resource you visited. This information not always can be used for your identification. The www.tophotels.ru web site requires entering personal information neither in the search line at the www.tophotels.ru web site, nor in case of link to web sites of third parties.
The www.tophotels.ru web site can receive your personal data and other information from its affiliated persons, business partners and other independent third parties. In case of your visiting third-party sites we can also receive information which you provide to these sites.
2. Use of information
The www.tophotels.ru web site uses your personal information for the following purposes:
• To confirm your right to access to some functions of the site;
• To request products or services;
• To personalize and modify the site content and available proposes according to your search requests;
• To contact you, for example, if you are subscribed to our mailout;
• To improve our service;
• To make reports.
3. Disclosure of information
The www.tophotels.ru web site neither lets out for lease, nor sells, nor provide your personal information to other people and companies excluding cases (1) when it is necessary to supply you with products and services you ordered including but not limited to products and services from third parties, (2) when we have the appropriate permission from you, and (3) when the following terms and conditions are valid:
• The www.tophotels.ru web site can use services of third parties helping to make access to our products and services and can transfer personal information to these third parties who concluded a contract on provision of confidentiality of your information allowing using this information only for the purposes stipulated in the contract;
• In case of summon, by court decision and in purposes of protection of our legal rights and protection against legal claims;
• When we think that transfer of information can help to investigate, hamper or take measures relating an illegal activity, in case of suspicion of fraud, in situations implicating a threat to physical security of people, in cases of violations of the Agreement on terms and conditions of use of the www.tophotels.ru web site or when transfer of this information is required by law;
4. Cookies files
5. References to third sites
6. Confidentiality and security
We provide your personal information only to the employees of our company who really need it to provide you products or services and to perform their immediate operating tasks. The www.tophotels.ru web site takes procedural and technical measures to prevent loss, illegal use of your personal information and unauthorized access to it and its distribution. We do our best to keep your information in the safe environment which is inaccessible for the strangers.
7. Exchange of information between users of the www.tophotels.ru web site
If you include personal information in your comments at the site, open text margins or other sections of the site designed for public viewing other users can view this information and use it. We do not recommend publish your e-mail and other personal information in such a way if you want to avoid undesirable contacts.
To provide your security the www.tophotels.ru web site does not show your e-mail or contact information to other users excluding cases when you personally request the contrary.
8. Access, viewing and changing your personal information
We propose you the opportunity to receive access to some information, view it and change through the member area.
Please remember that in case of deactivation of the account you cannot be authorized on the project using data of this account and use some services of the project. However, you always can send a request to restore your account with the help of the contact form or create a new account.
Cоглашение об обработке персональных данных
Настоящим я предоставляю согласие на обработку ООО «Медиа Трэвел эдвертайзинг» (ИНН 7705523242, ОГРН 1127747058450, юридический адрес: 115093, г. Москва, 1-ый Щипковский пер., д. 1) моих персональных данных и подтверждаю, что давая такое согласие, я действую своей волей и в своем интересе. В соответствии с ФЗ от 27.07.2006 г. № 152-ФЗ «О персональных данных» я согласен предоставить информацию, относящуюся к моей личности: мои фамилия, имя, отчество, адрес проживания, должность, контактный телефон, электронный адрес. Либо, если я являюсь законным представителем юридического лица, я согласен предоставить информацию, относящуюся к реквизитам юридического лица: наименование, юридический адрес, виды деятельности, наименование и ФИО исполнительного органа. В случае предоставления персональных данных третьих лиц, я подтверждаю, что мною получено согласие третьих лиц, в интересах которых я действую, на обработку их персональных данных, в том числе: сбор, систематизация, накопление, хранение, уточнение (обновление или изменение), использование, распространение (в том числе, передача), обезличивание, блокирование, уничтожение, а также осуществление любых иных действий с персональными данными в соответствии с действующим законодательством.
Согласие на обработку персональных данных дается мною в целях получения услуг, оказываемых ООО «Медиа Трэвел эдвертайзинг».
Я выражаю свое согласие на осуществление со всеми указанными персональными данными следующих действий: сбор, систематизация, накопление, хранение, уточнение (обновление или изменение), использование, распространение (в том числе, передача), обезличивание, блокирование, уничтожение, а также осуществление любых иных действий с персональными данными в соответствии с действующим законодательством. Обработка данных может осуществляться с использованием средств автоматизации, так и без их использования (при неавтоматической обработке).
При обработке персональных данных компания ООО «Медиа Трэвел эдвертайзинг» не ограничена в применении способов их обработки.
Настоящим я признаю и подтверждаю, что в случае необходимости компания ООО «Медиа Трэвел эдвертайзинг» вправе предоставлять мои персональные данные для достижения указанных выше целей третьему лицу, в том числе и при привлечении третьих лиц к оказанию услуг в указанных целях. Такие третьи лица имеют право на обработку персональных данных на основании настоящего согласия и на оповещение меня о тарифах услуг, специальных акциях и предложениях сайта. Информирование осуществляется по средствам телефонной связи и/или по электронной почте. Я осознаю, что проставление знака «V» или «X» в поле слева и нажатие кнопки «Продолжить», либо кнопки «Согласен» ниже текста настоящего соглашения, означает мое письменное согласие с условиями, описанными ранее.
* Авторизованным пользователям согласие на обработку данных необходимо дать только один раз.
Что такое персональные данные
Персональные данные - контактная информация, а также информация идентифицирующая физическое лицо, оставленная пользователем на проекте.
Для чего необходимо согласие на обработку персональных данных?
152-ФЗ «О персональных данных» в ст.9 п.4 указывает на необходимость получения «письменного согласия субъекта персональных данных на обработку своих персональных данных». В том же законе разъясняется, что предоставленная информация является конфиденциальной. Деятельность организаций, осуществляющих регистрацию пользователей без получения такого согласия является незаконной.Ознакомиться с законом на официальном сайте Президента РФ
General Provisions:Using obscene and/or offensive language is prohibited
Insulting authors, critics, moderators, and visitors of the site, clownery, insulting showdown, and dirty conduct are prohibited
Publication of comments/pictures using words and expressions insulting senses and dignity of other people, appeals to incitement of ethnic hatred is prohibited.
We ask you to write the current correct contact information during registration at the project and placement of your comments because it can be used by the Administration for communication with the author.
Authors of comments shall take full responsibility for their published materials.
All reviews sent to the project will be placed in the “Unconfirmed” and/or “Unverified” category. After moderation they will be divided into the following categories: “Reviews”, “Mini-reviews”, “Gratitude”, “Complaint”, SPAM, “Deleted”. Only the “Reviews” category affect the rating of the hotel.
The project administration reminds esteemed users that the information in reviews, in case of its lack of evidentiary support, can be considered as slander, insult, or as actions discrediting the business reputation of a citizen and (or) a legal entity. A citizen, in regard to whom information is disseminated and discredits his honor, dignity or business reputation, is entitled to demand the refutation of such information and compensation for losses and moral damage caused by its distribution; rules for protection the business reputation of a citizen shall be applied accordingly to the protection of business reputation of the legal entity (Art. 152 of the Civil Code of the Russian Federation). The burden of proving the consistency of the distributed information lies on the person who disseminated such information.
The project administration does not bear responsibility for the content and authenticity of the messages and does not participate in judicial and any other proceedings between third parties in connection with the publishing of messages on the project.
1.1 Review Categories
1.1.3 Correct Review
The category "Gratitude" includes messages corresponding to one of the criteria:
- text of the message contains less than 1,200 characters;
- text of the message does not contain a detailed justification for more than one of rates for accommodation, food, service;
- text of the message instead of the detailed justification of rates contains monosyllabic phrases "there are no complaints for food", "rooms are clean", etc.;
- text of the message contains only a description of some services / facilities of the hotel (swimming pool, work of animators, sports hall, etc.).
The review author can always give a more detailed justification of rates for accommodation, food and service In the form of review editing, as well as add photos of the reviewed hotel (rooms, territory, etc.). In this case, the moderation group will check the review in accordance with the rules.
Messages in the "Gratitude" category are displayed by default in the "All reviews" tab on the hotel page and do not affect the hotel rating.
The administration shall have the right to communicate with the user according to the contacts which he/she left during writing his/her review and request documentary support of the incidents in the hotel.
In case of absence of proves the review can be transferred to the “Complaint” category or removed. Messages in the "Complaint" category are displayed by default in the "All reviews" tab on the hotel page and do not affect the hotel rating.
- the message text contains less than 1 200 characters;
- the text of the message does not contain a detailed justification for more than one of rates for accommodation, food, service;
The author can always give a more detailed justification for the rates for accommodation, food and service in the form of review editing, as well as add photos of the reviewed hotel (rooms, territory, etc.). In this case, the moderation group will check the review in accordance with the rules.
Messages in the "Mini-review" category are displayed by default in the "All reviews" tab on the hotel page and do not affect the hotel rating.
1.2 Removed Reviews and causes for their removal
1.2.1 Unconfirmed Review
188.8.131.52 There is no detailed explanation of the estimates
184.108.40.206 A review has been written by Third Persons
220.127.116.11 There is no information about the Hotel
18.104.22.168 Correspondence between Users
22.214.171.124 Review about Other Hotel
Such review shall be removed and the author will get a letter with a request to specify details of his/her trip and the visited hotel. After receiving a response from the user the review shall be transferred to the required hotel.
126.96.36.199 Duplicated Review
188.8.131.52 A Review has been added to several Hotels
1.2.4 Cheat Rating / Downgrading
184.108.40.206 No confirmation of accommodation
220.127.116.11 Revealed an attempt of cheating / downgrading
1.2.5 A Review removed by Request of the Author
1.2.6 Insults/Obscene language
18.104.22.168 A Comment Contains Obscene language
22.214.171.124 Review Contains Insults of Visitors of the Project
126.96.36.199 Unsanctioned Advertisement
1.2.8 Local IP- address
188.8.131.52 Restoration of Reviews with a Local IP-address
184.108.40.206 Circumvention of Restrictions of Publishing Reviews with a Local IP
All removed reviews including the waiting list are available in the “Deleted” or SPAM section.
If a user does not agree with deletion of his/her review, he/she can send a request to restore the review using the special form in the section of removed reviews or in the personal account.
1.2.9 The Author did not Provide the Requested Information
1.3 Work with Reviews Containing Information about Incidents
1.3.4 Intentional Personal Injury
2.1. Dissemination of comments containing advertisement (including hidden advertisement) is prohibited.
2.2. Publication of comments containing appeals to incitement of ethnic hatred, insulting senses and dignity of other people (including implicit ones) is prohibited.
2.3. Mass publication of comments expressed in an insulting form addressed to users and hoteliers, which entail the emergence of a conflict situation is prohibited.
2.4. Comments containing one-type information and replicated in great numbers can be considered as spam and deleted by a moderator.
2.5. Comments aimed to showdown with other authors (including insulting ones) will be deleted by moderators.
2.6. It is prohibited to impersonate another person or organization, including, but not limited to, official representatives of www.tophotels.ru or travel service providers, as well as to reflect the non-existent connection between you and other persons or organizations.
2.7. Irrelevant information can be deleted by moderators. For private correspondence we recommend using the private message service, which is available for registered users.
2.8. Comments containing information about incidents in hotels without documentary confirmations can be deleted by moderators.
3.1 Substitution of persons
3.2 Prohibition on Publication by the Subject
3.3 Pictures, which can damage psyche
3.4 Pictures Irrelevant to the Hotel
3.5 Pictures Containing Advertisement
3.6 Erotic and Pornographic Materials
The site administration can take decision to edit/delete reviews, blocking a user, further preliminary moderation of reviews of the user for violation of the present Rules, the Agreement on the Terms and Conditions of Use of the Resource, and according to complaints of visitors.
The resource administrator can prohibit/restrict the user to use the resource at his own discretion and without a preliminary notice of the user.
4.1 Ban of Users
4.2 Preliminary Moderation of Reviews
Rating Calculation Rules
All hotels in the TopHotels catalog take part in an independent rating based on the opinions of tourists. The rating is displayed on hotel's page, and is also indicated in the list of hotels in Search results. The percentage of tourists who have visited the hotel and recommend it is indicated next to the rating.
What is the hotel rating?
Rating is a key element of the TopHotels structure. Each visitor who wrote a review is invited to rate the hotel by three parameters: accommodation (rooms, territory), service and food.
The maximum score for each parameter is 5 points, the minimum score is 1 point. Hotels, which do not have any reviews yet, have a Zero rating. Ratings vary in color, depending on the number of points. Red color is used to low rating up to 2.9 points. Yellow - average rating from 2.91 to 3.9 points. The highest rating is marked in green - from 3.91 to 5 points.
The rating has a significant impact on the hotel image. First of all, tourists are attracted by high-rated hotels. Often, visitors, selecting the search parameters, set a filter by the hotel rating. The high rating attracts new visitors and increases the hotel's popularity.
However, do not worry if the rating of your hotel did not get the maximum of 5 points. Such ratings are extremely rare. A good indicator among tourists are ratings marked in green, which range in average from 3.91 to 4.5 points....
Hotel rating calculation
Rating is calculated as the arithmetic mean of the sum of points, which are taken from the tourists' reviews on the hotel page.
Only users with reviews moderated by TopHotels take part in rating of the hotel. Rating formation is a completely independent process. The TopHotels Administration is not able to affect the rating level in any way.